Kapture CX (formerly known as Kapture CRM) is a SaaS-based customer support automation platform developed by Adjetter Media Network. It includes a contact center, a service center, a live chat, field service, ticketing software, self-serve, internal ticketing, mobile CRM, a helpdesk management system, B2B interaction management, help desk software, cloud help desk, an automated ticketing system, and reporting and analytics features. The platform is used in travel, e-commerce, healthcare, pharma, retail, consumer durables, medical helpdesk, and beauty and cosmetics industries.