Bright Pattern

OverviewSuggest Edit

Bright Pattern bridges the growing expectations gap between enterprises and their increasingly more digitally connected customers. The Bright Pattern solution provides a cloud-based contact center and customer experience management platform. This native cloud SaaS supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. 
TypePrivate
Founded2010
HQSouth San Francisco, US
Websitebrightpattern.com
Employee Ratings4.8
Overall CultureC

Latest Updates

Employees (est.) (Nov 2020)61
Cybersecurity ratingCMore

Key People/Management at Bright Pattern

Konstantin Kishinsky

Konstantin Kishinsky

Founder and CTO
Michael McCloskey

Michael McCloskey

CEO and Director
Alexei Vovenko

Alexei Vovenko

Vice President, Engineering
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Bright Pattern Office Locations

Bright Pattern has offices in South San Francisco and Pleasanton
South San Francisco, US (HQ)
Building 83, 611 Gateway Blvd #810
Pleasanton, US
6800 Koll Center Pkwy #220
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Bright Pattern Financials and Metrics

Summary Metrics

Founding Date

2010

Bright Pattern total Funding

$9.5 m

Bright Pattern latest funding size

$2.50 m

Time since last funding

5 years ago

Bright Pattern investors

Bright Pattern's latest funding round in January 2016 was reported to be $2.5 m. In total, Bright Pattern has raised $9.5 m
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Bright Pattern Cybersecurity Score

Cybersecurity ratingPremium dataset

C

78/100

SecurityScorecard logo

Bright Pattern Online and Social Media Presence

Embed Graph

Bright Pattern Company Culture

  • Overall Culture

    C

    69/100

  • CEO Rating

    A+

    93/100

  • Compensation

    F

    44/100

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Bright Pattern News and Updates

Bright Pattern Omnichannel Interaction Platform for Service Management Deployed by Global Human Resources Giant

Global Human Resource Employment and Recruitment Agency Deploys Bright Pattern Omnichannel Interaction Platform to Enhance Their IT Service Management and Enterprise Service Management SOUTH SAN FRANCISCO, Calif., Oct. 13, 2020 /PRNewswire/ -- Bright Pattern, a leading provider of...

Bright Pattern Boasts Record Financial Growth, New Customer Acquisition, and Technology Leadership

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, records over 100% bookings growth, named leader in CCaaS reports by Frost & Sullivan and Omdia SOUTH SAN FRANCISCO, Calif., Oct. 7, 2020 /PRNewswire/ -- Bright Pattern announced today...

Major Multi-State Retail Chain Triages Pandemic Call Volume Spike by 26% with AI-Powered Omnichannel Customer Experience from Bright Pattern and Everise

SOUTH SAN FRANCISCO, Calif., Sept. 9, 2020 /PRNewswire/ -- Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was deployed by one of the largest wholesale chains in the US. Bright Pattern was deployed by Everise, one of the company's...

Bright Pattern Ranks #1 for Platform Functionality, Reliability, and Interoperability in 2020 Omdia (formerly Ovum) Cloud Contact Center Buyer's Guide

Omdia, formerly known as Ovum, names Bright Pattern the Company to Watch in Recent Contact Center Buyer's Guide SOUTH SAN FRANCISCO, Calif., Aug. 18, 2020 /PRNewswire/ -- Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, announced that it was...

Bright Pattern Selected as Finalist for 'Disruptive Technology Solution of the Year' for Customer Contact Week (CCW) Excellence Awards

Bright Pattern has been selected by Customer Contact Week, the world's largest customer contact event, as a finalist for Disruptive Technology Solution of the Year SAN BRUNO, Calif., Aug. 13, 2020 /PRNewswire/ -- Bright Pattern, leading provider of AI-powered omnichannel cloud contact...

Bright Pattern Launches AI-Powered Omnichannel Communication Interaction Platform for Service Management

Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities SOUTH SAN FRANCISCO, Calif., July 30, 2020 /PRNewswire/ -- Bright Pattern, leading provider of omnichannel...
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Bright Pattern Blogs

What Makes a Contact Center Solution Great? Contact Center Solutions of Yesterday and Today

The most primitive contact center solutions originated in the 1960s, when the UK-based tabloid The Birmingham Press implemented a system that used a simple algorithm to filter calls and assign them to the best agents available at any given moment. The post What Makes a Contact Center Solution Great…

2021 Trends: Any Agent, Any Time, Anywhere

First up on our list is arguably the most important asset to the contact center—the agents. Sometime around mid-March, as COVID-19 spread through the US and eventually the world, contact center agents were given marching orders to head home and continue their work from a more comfortable confine. T…

Top Global Car Manufacturers Turbocharge CX with Bright Pattern

The post Top Global Car Manufacturers Turbocharge CX with Bright Pattern appeared first on .

The ABCs of the Post-Pandemic Contact Center

2020. What else can we say that hasn’t been said already? The year 2020 should be entered into the dictionary as a noun, a verb and an adjective to mark an era, the action of utter uncertainty and describe something that is unfathomable. The post The ABCs of the Post-Pandemic Contact Center appeare…

The Future of ITSM: Research and Trends for a Post-Pandemic World

The COVID-19 pandemic has transformed how industries operate, forcing many to adapt to a new age of customer service. IT Service Management is no different, and major transformations are happening to improve how companies perform service management. The post The Future of ITSM: Research and Trends …

How to Capitalize on the Virtual Experience Economy

Economies are constantly evolving, and in the modern times, the “experience economy” is in full effect. The “experience economy” is an economy where many goods or services are sold by emphasizing the effect they can have on people’s lives. The post How to Capitalize on the Virtual Experience Econom…
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Bright Pattern Frequently Asked Questions

  • When was Bright Pattern founded?

    Bright Pattern was founded in 2010.

  • Who are Bright Pattern key executives?

    Bright Pattern's key executives are Konstantin Kishinsky, Michael McCloskey and Alexei Vovenko.

  • How many employees does Bright Pattern have?

    Bright Pattern has 61 employees.

  • Who are Bright Pattern competitors?

    Competitors of Bright Pattern include TapInfluence, SessionM and Actimo.

  • Where is Bright Pattern headquarters?

    Bright Pattern headquarters is located at Building 83, 611 Gateway Blvd #810, South San Francisco.

  • Where are Bright Pattern offices?

    Bright Pattern has offices in South San Francisco and Pleasanton.

  • How many offices does Bright Pattern have?

    Bright Pattern has 2 offices.