Bright Pattern

OverviewSuggest Edit

Bright Pattern bridges the growing expectations gap between enterprises and their increasingly more digitally connected customers. The Bright Pattern solution provides a cloud-based contact center and customer experience management platform. This native cloud SaaS supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. 
TypePrivate
Founded2010
HQSouth San Francisco, CA, US
Websitebrightpattern.com
Employee Ratings4.7
Overall CultureC

Latest Updates

Employees (est.) (Apr 2021)64(-1%)
Cybersecurity ratingBMore

Key People/Management at Bright Pattern

Konstantin Kishinsky

Konstantin Kishinsky

Founder and CTO
Michael McCloskey

Michael McCloskey

CEO and Director
Alexei Vovenko

Alexei Vovenko

Vice President, Engineering
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Bright Pattern Office Locations

Bright Pattern has offices in South San Francisco and Pleasanton
South San Francisco, CA, US (HQ)
Building 83, 611 Gateway Blvd #810
Pleasanton, CA, US
6800 Koll Center Pkwy #220
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Bright Pattern Financials and Metrics

Summary Metrics

Founding Date

2010

Bright Pattern total Funding

$9.5 m

Bright Pattern latest funding size

$2.5 m

Time since last funding

5 years ago

Bright Pattern investors

Bright Pattern's latest funding round in January 2016 was reported to be $2.5 m. In total, Bright Pattern has raised $9.5 m
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Bright Pattern Cybersecurity Score

Cybersecurity ratingPremium dataset

B

80/100

SecurityScorecard logo

Bright Pattern Online and Social Media Presence

Embed Graph

Bright Pattern Company Culture

  • Overall Culture

    C

    69/100

  • CEO Rating

    A+

    93/100

  • Compensation

    F

    44/100

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Bright Pattern News and Updates

Bright Pattern Omnichannel Interaction Platform for Service Management Deployed by Global Human Resources Giant

Global Human Resource Employment and Recruitment Agency Deploys Bright Pattern Omnichannel Interaction Platform to Enhance Their IT Service Management and Enterprise Service Management SOUTH SAN FRANCISCO, Calif., Oct. 13, 2020 /PRNewswire/ -- Bright Pattern, a leading provider of...

Bright Pattern Boasts Record Financial Growth, New Customer Acquisition, and Technology Leadership

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, records over 100% bookings growth, named leader in CCaaS reports by Frost & Sullivan and Omdia SOUTH SAN FRANCISCO, Calif., Oct. 7, 2020 /PRNewswire/ -- Bright Pattern announced today...

Major Multi-State Retail Chain Triages Pandemic Call Volume Spike by 26% with AI-Powered Omnichannel Customer Experience from Bright Pattern and Everise

SOUTH SAN FRANCISCO, Calif., Sept. 9, 2020 /PRNewswire/ -- Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was deployed by one of the largest wholesale chains in the US. Bright Pattern was deployed by Everise, one of the company's...

Bright Pattern Ranks #1 for Platform Functionality, Reliability, and Interoperability in 2020 Omdia (formerly Ovum) Cloud Contact Center Buyer's Guide

Omdia, formerly known as Ovum, names Bright Pattern the Company to Watch in Recent Contact Center Buyer's Guide SOUTH SAN FRANCISCO, Calif., Aug. 18, 2020 /PRNewswire/ -- Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, announced that it was...

Bright Pattern Selected as Finalist for 'Disruptive Technology Solution of the Year' for Customer Contact Week (CCW) Excellence Awards

Bright Pattern has been selected by Customer Contact Week, the world's largest customer contact event, as a finalist for Disruptive Technology Solution of the Year SAN BRUNO, Calif., Aug. 13, 2020 /PRNewswire/ -- Bright Pattern, leading provider of AI-powered omnichannel cloud contact...

Bright Pattern Launches AI-Powered Omnichannel Communication Interaction Platform for Service Management

Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities SOUTH SAN FRANCISCO, Calif., July 30, 2020 /PRNewswire/ -- Bright Pattern, leading provider of omnichannel...
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Bright Pattern Blogs

A Seamless Way to Do Self-Service: Conversational IVR

You’re sitting at home enjoying your favorite TV show when, all of a sudden, the power goes out. You want immediate information on the outage, so you decide to call your energy provider, and then you get stuck in a long-winded IVR that goes something like: “Welcome to Energy Oasis. For account chang…

The YMCA of the North Chooses Bright Pattern Contact Center Software for Tight Integration with ServiceNow, Microsoft Dynamics, and Microsoft Teams

The post The YMCA of the North Chooses Bright Pattern Contact Center Software for Tight Integration with ServiceNow, Microsoft Dynamics, and Microsoft Teams appeared first on .

Airlines, Luxury Cruise Corporation, and Digital Travel Companies Use Bright Pattern Contact Center to Drive Sales During Post-Pandemic Travel Rebound

The post Airlines, Luxury Cruise Corporation, and Digital Travel Companies Use Bright Pattern Contact Center to Drive Sales During Post-Pandemic Travel Rebound appeared first on .

Leading Business Outsource Providers Are Turning to Bright Pattern Contact Center for Instant Impact on ROI and CSAT

The post Leading Business Outsource Providers Are Turning to Bright Pattern Contact Center for Instant Impact on ROI and CSAT appeared first on .

Bright Pattern Reports Record FY 2020 and Q1 2021 Bookings with New Customer Acquisitions and Innovative Technology Releases

The post Bright Pattern Reports Record FY 2020 and Q1 2021 Bookings with New Customer Acquisitions and Innovative Technology Releases appeared first on .

Bright Pattern’s Latest Release Supports the Most Extensive Number of Social Messaging Apps in the Industry

The post Bright Pattern’s Latest Release Supports the Most Extensive Number of Social Messaging Apps in the Industry appeared first on .
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Bright Pattern Frequently Asked Questions

  • When was Bright Pattern founded?

    Bright Pattern was founded in 2010.

  • Who are Bright Pattern key executives?

    Bright Pattern's key executives are Konstantin Kishinsky, Michael McCloskey and Alexei Vovenko.

  • How many employees does Bright Pattern have?

    Bright Pattern has 64 employees.

  • Who are Bright Pattern competitors?

    Competitors of Bright Pattern include TapInfluence, TeleMessage and Actimo.

  • Where is Bright Pattern headquarters?

    Bright Pattern headquarters is located at Building 83, 611 Gateway Blvd #810, South San Francisco.

  • Where are Bright Pattern offices?

    Bright Pattern has offices in South San Francisco and Pleasanton.

  • How many offices does Bright Pattern have?

    Bright Pattern has 2 offices.