Bright Pattern

Bright Pattern bridges the growing expectations gap between enterprises and their increasingly more digitally connected customers. Based on omni-channel platform, architected from the ground up as a cloud-based service, Bright Pattern's contact center solution offers the right blend of enterprise-grade functionality, reliability, and scalability not otherwise available in the industry. For more information, visit http://www.brightpattern.com We offer In-App Customer Service. Customers can now request live assistance from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, which is typical of today’s contact centers. In addition to help requests, in-app customer service provides the customer the ability to reply to a notification and have a conversation in its context, thus avoiding a dead-end. Text and picture messaging with a business are available as part of our in-app customer service solution via social messaging apps such as WhatsApp, LINE, WeChat and SMS. The Bright Pattern ServicePattern(tm) solution provides a cloud-based contact center and customer experience management platform. This native cloud SaaS offering supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. Case tracking spans channels for end-to-end reporting. The technology scales up and down to support daily business swings. It also supports high availability and failure resiliency. Provided tools support automated intra-day service activation.
Company Growth (employees)
Type
Private
HQ
San Bruno, US
Founded
2010
Size (employees)
30 (est)+4%
Bright Pattern was founded in 2010 and is headquartered in San Bruno, US

Key People at Bright Pattern

Konstantin Kishinsky

Konstantin Kishinsky

Co-Founder and CEO
Sergey Menshikov

Sergey Menshikov

Vice President, Product Management
Alexei Vovenko

Alexei Vovenko

Vice President, Engineering

Bright Pattern Office Locations

Bright Pattern has an office in San Bruno
San Bruno, US (HQ)
275 1111 Bayhill Dr

Bright Pattern Data and Metrics

Summary Metrics

Founding Date

2010

Total Funding

$7 m

Latest funding size

$3.5 m

Time since last funding

almost 4 years

Investors

Bright Pattern's latest funding round in October 2013 was reported to be $3.5 m. In total, Bright Pattern has raised $7 m

Traffic Overview of Bright Pattern

Bright Pattern Online and Social Media Presence

Bright Pattern News and Updates

Bright Pattern Announces Record 2016 Financial Performance

PRESS RELEASE: Bright Pattern today announced record results for fiscal year 2016. The numbers show significant increases year over year: 180% increase in customer base 191% increase in revenue 268%...

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Get ready to salivate. You guys, the first images from H&M's latest designer collab are here! NBC This time they fast fashion retailer teamed up with French fashion house Kenzo. Kenzo …

Bright Pattern Company Life and Culture

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