Bright Pattern

Bright Pattern bridges the growing expectations gap between enterprises and their increasingly more digitally connected customers. Based on omni-channel platform, architected from the ground up as a cloud-based service, Bright Pattern's contact center solution offers the right blend of enterprise-grade functionality, reliability, and scalability not otherwise available in the industry. For more information, visit http://www.brightpattern.com We offer In-App Customer Service. Customers can now request live assistance from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, which is typical of today’s contact centers. In addition to help requests, in-app customer service provides the customer the ability to reply to a notification and have a conversation in its context, thus avoiding a dead-end. Text and picture messaging with a business are available as part of our in-app customer service solution via social messaging apps such as WhatsApp, LINE, WeChat and SMS. The Bright Pattern ServicePattern(tm) solution provides a cloud-based contact center and customer experience management platform. This native cloud SaaS offering supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. Case tracking spans channels for end-to-end reporting. The technology scales up and down to support daily business swings. It also supports high availability and failure resiliency. Provided tools support automated intra-day service activation.
Type
Private
HQ
San Bruno, US
Founded
2010
Employees
24 (est)-4%
Bright Pattern was founded in 2010 and is headquartered in San Bruno, US

Key People at Bright Pattern

Konstantin Kishinsky

Konstantin Kishinsky

Co-Founder and CEO
Sergey Menshikov

Sergey Menshikov

Vice President, Product Management
Erhan Cakmak

Erhan Cakmak

Co-Founder, President and COO
Alexei Vovenko

Alexei Vovenko

Vice President, Engineering

Bright Pattern Locations

San Bruno, US

Bright Pattern Metrics

Bright Pattern Summary

Founding Date

2010

Total Funding

$7 M

Latest funding size

$3.5 M

Time since last funding

over 3 years

Investors

We estimate that Bright Pattern's latest funding round in October 2013 was $3.5 M. In total, Bright Pattern has raised $7 M
We estimate that Bright Pattern's current employees are approximately 14% female and 86% male.

Market Position – customer services, Technology, mobile, cloud, saas, software, messaging, enterprise software

Bright Pattern Online Presence

Bright Pattern News

Bright Pattern Company Life

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