Bright Pattern bridges the growing expectations gap between enterprises and their increasingly more digitally connected customers. Based on omni-channel platform, architected from the ground up as a cloud-based service, Bright Pattern's contact center solution offers the right blend of enterprise-grade functionality, reliability, and scalability not otherwise available in the industry. For more information, visit http://www.brightpattern.com
We offer In-App Customer Service. Customers can now request live assistance from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, which is typical of today’s contact centers.
In addition to help requests, in-app customer service provides the customer the ability to reply to a notification and have a conversation in its context, thus avoiding a dead-end. Text and picture messaging with a business are available as part of our in-app customer service solution via social messaging apps such as WhatsApp, LINE, WeChat and SMS.
The Bright Pattern ServicePattern(tm) solution provides a cloud-based contact center and customer experience management platform. This native cloud SaaS offering supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. Case tracking spans channels for end-to-end reporting. The technology scales up and down to support daily business swings. It also supports high availability and failure resiliency. Provided tools support automated intra-day service activation.