Bright Pattern

Bright Pattern bridges the growing expectations gap between enterprises and their increasingly more digitally connected customers. Based on omni-channel platform, architected from the ground up as a cloud-based service, Bright Pattern's contact center solution offers the right blend of enterprise-grade functionality, reliability, and scalability not otherwise available in the industry. For more information, visit http://www.brightpattern.com We offer In-App Customer Service. Customers can now request live assistance from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, which is typical of today’s contact centers. In addition to help requests, in-app customer service provides the customer the ability to reply to a notification and have a conversation in its context, thus avoiding a dead-end. Text and picture messaging with a business are available as part of our in-app customer service solution via social messaging apps such as WhatsApp, LINE, WeChat and SMS. The Bright Pattern ServicePattern(tm) solution provides a cloud-based contact center and customer experience management platform. This native cloud SaaS offering supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. Case tracking spans channels for end-to-end reporting. The technology scales up and down to support daily business swings. It also supports high availability and failure resiliency. Provided tools support automated intra-day service activation.
Type
Private
HQ
San Bruno, US
Founded
2010
Employees
24 (est)+5%
Bright Pattern was founded in 2010 and is headquartered in San Bruno, US

Key People at Bright Pattern

Sergey Menshikov

Sergey Menshikov

Vice President, Product Management
Konstantin Kishinsky

Konstantin Kishinsky

Co-Founder and CEO
Erhan Cakmak

Erhan Cakmak

Co-Founder, President and COO
Alexei Vovenko

Alexei Vovenko

Vice President, Engineering

Bright Pattern Locations

San Bruno, US

Bright Pattern Metrics

Bright Pattern Summary

Founding Date

2010

Total Funding

$7 M

Latest funding size

$3.5 M

Time since last funding

about 3 years

Investors

Bright Pattern's latest funding round of $3.5 M was in October 2013. In total, Bright Pattern has raised $7 M.
14% of current employees of Bright Pattern are female and 86% are male.

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