Bright Pattern
OverviewSuggest Edit
Bright Pattern bridges the growing expectations gap between enterprises and their increasingly more digitally connected customers. The Bright Pattern solution provides a cloud-based contact center and customer experience management platform. This native cloud SaaS supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys.
| Type | Private | |
| Founded | 2010 | |
| HQ | South San Francisco, CA, US | Map |
| Website | brightpattern.com | |
| Employee Ratings | More | |
| Overall Culture | C | More |
Recent NewsAll News
- Bright Pattern Omnichannel Interaction Platform for Service Management Deployed by Global Human Resources Giant
- Bright Pattern Boasts Record Financial Growth, New Customer Acquisition, and Technology Leadership
- Major Multi-State Retail Chain Triages Pandemic Call Volume Spike by 26% with AI-Powered Omnichannel Customer Experience from Bright Pattern and Everise
- Bright Pattern Ranks #1 for Platform Functionality, Reliability, and Interoperability in 2020 Omdia (formerly Ovum) Cloud Contact Center Buyer's Guide
Latest Updates
| Employees (est.) (Feb 2021) | 62 | (+4%) |
| Cybersecurity rating | C | More |
Key People/Management at Bright Pattern
Konstantin Kishinsky
Founder and CTO
Michael McCloskey
CEO and Director
Alexei Vovenko
Vice President, Engineering
Bright Pattern Office Locations
Bright Pattern has offices in South San Francisco and Pleasanton
South San Francisco, CA, US (HQ)
Building 83, 611 Gateway Blvd #810
Pleasanton, CA, US
6800 Koll Center Pkwy #220
Bright Pattern Financials and Metrics
Summary Metrics
Founding Date | 2010 |
Bright Pattern total Funding | $9.5 m |
Bright Pattern latest funding size | $2.50 m |
Time since last funding | 5 years ago |
Bright Pattern investors | Cervin Ventures |
Bright Pattern's latest funding round in January 2016 was reported to be $2.5 m. In total, Bright Pattern has raised $9.5 m
Bright Pattern Cybersecurity Score
Bright Pattern Online and Social Media Presence
2.91k Twitter followers
Bright Pattern has 2.91k Twitter Followers. The number of followers has decreased 0.4% month over month and decreased 1.2% quarter over quarter
Bright Pattern's Trends
Twitter Engagement Stats for @BrightPatternUS
9.5k
Tweets
794
Following
2.9k
Followers
29
Tweets last 30 days
0.2
Avg. likes per Tweet
34.5%
Tweets with engagement
Bright Pattern Company Culture
Overall Culture
C
69/100
CEO Rating
A+
93/100
Compensation
F
44/100
Bright Pattern News and Updates
October 13, 2020
Bright Pattern Omnichannel Interaction Platform for Service Management Deployed by Global Human Resources Giant
Global Human Resource Employment and Recruitment Agency Deploys Bright Pattern Omnichannel Interaction Platform to Enhance Their IT Service Management and Enterprise Service Management SOUTH SAN FRANCISCO, Calif., Oct. 13, 2020 /PRNewswire/ -- Bright Pattern, a leading provider of...
October 07, 2020
Bright Pattern Boasts Record Financial Growth, New Customer Acquisition, and Technology Leadership
Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, records over 100% bookings growth, named leader in CCaaS reports by Frost & Sullivan and Omdia SOUTH SAN FRANCISCO, Calif., Oct. 7, 2020 /PRNewswire/ -- Bright Pattern announced today...
September 09, 2020
Major Multi-State Retail Chain Triages Pandemic Call Volume Spike by 26% with AI-Powered Omnichannel Customer Experience from Bright Pattern and Everise
SOUTH SAN FRANCISCO, Calif., Sept. 9, 2020 /PRNewswire/ -- Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was deployed by one of the largest wholesale chains in the US. Bright Pattern was deployed by Everise, one of the company's...
August 18, 2020
Bright Pattern Ranks #1 for Platform Functionality, Reliability, and Interoperability in 2020 Omdia (formerly Ovum) Cloud Contact Center Buyer's Guide
Omdia, formerly known as Ovum, names Bright Pattern the Company to Watch in Recent Contact Center Buyer's Guide SOUTH SAN FRANCISCO, Calif., Aug. 18, 2020 /PRNewswire/ -- Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, announced that it was...
August 13, 2020
Bright Pattern Selected as Finalist for 'Disruptive Technology Solution of the Year' for Customer Contact Week (CCW) Excellence Awards
Bright Pattern has been selected by Customer Contact Week, the world's largest customer contact event, as a finalist for Disruptive Technology Solution of the Year SAN BRUNO, Calif., Aug. 13, 2020 /PRNewswire/ -- Bright Pattern, leading provider of AI-powered omnichannel cloud contact...
July 30, 2020
Bright Pattern Launches AI-Powered Omnichannel Communication Interaction Platform for Service Management
Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities SOUTH SAN FRANCISCO, Calif., July 30, 2020 /PRNewswire/ -- Bright Pattern, leading provider of omnichannel...
Bright Pattern Blogs
February 25, 2021
How to Succeed Post-Pandemic: Mobile Digital Channels
Before the COVID-19 pandemic started, mobile phone usage was already on the rise. The COVID-19 pandemic has only made mobile phone usage skyrocket as customers were put under lockdown and advised to stay at home by the government and health organizations.
The post How to Succeed Post-Pandemic: Mobil…
February 24, 2021
What is an Interactive Voice Response System and What is it Used For?
The post What is an Interactive Voice Response System and What is it Used For? appeared first on .
February 22, 2021
Zerorez Cleans Up Their Customer Experience with Bright Pattern
The post Zerorez Cleans Up Their Customer Experience with Bright Pattern appeared first on .
February 18, 2021
How Your Contact Center Can Succeed Post-Pandemic: The Shift to Knowledge Workers
Last year, COVID-19 and the resulting lockdowns sent shockwaves around the world. Many industries felt the pressure from COVID-19 and had to change how they operated.
The post How Your Contact Center Can Succeed Post-Pandemic: The Shift to Knowledge Workers appeared first on .
February 17, 2021
How Does a BPO Call Center Work?
Many businesses rely on BPO vendors, or Business Process Outsourcing vendors, to help operate their day-to-day contact center and customer service operations.
The post How Does a BPO Call Center Work? appeared first on .
February 17, 2021
Bright Pattern Partners with Dataseti to Deliver AI-Powered Solutions
The post Bright Pattern Partners with Dataseti to Deliver AI-Powered Solutions appeared first on .
Bright Pattern Frequently Asked Questions
When was Bright Pattern founded?
Bright Pattern was founded in 2010.
Who are Bright Pattern key executives?
Bright Pattern's key executives are Konstantin Kishinsky, Michael McCloskey and Alexei Vovenko.
How many employees does Bright Pattern have?
Bright Pattern has 62 employees.
Who are Bright Pattern competitors?
Competitors of Bright Pattern include TapInfluence, TeleMessage and Actimo.
Where is Bright Pattern headquarters?
Bright Pattern headquarters is located at Building 83, 611 Gateway Blvd #810, South San Francisco.
Where are Bright Pattern offices?
Bright Pattern has offices in South San Francisco and Pleasanton.
How many offices does Bright Pattern have?
Bright Pattern has 2 offices.
Learn about Craft real-time company insights
Receive alerts for 300+ data fields across thousands of companies