Bright Pattern bridges the growing expectations gap between enterprises and their increasingly more digitally connected customers. The Bright Pattern solution provides a cloud-based contact center and customer experience management platform. This native cloud SaaS supports multiple communication channels (inbound & outbound voice, social media monitoring, email, forums, online chat, and SMS) as well as quality management, knowledgebase, service desk, and surveys. 

Employee Rating

4.6More
TypePrivate
HQSan Bruno, US
Founded2010
Size (employees)48 (est)
Websitebrightpattern.com
Bright Pattern was founded in 2010 and is headquartered in San Bruno, US
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Key People/Management at Bright Pattern

Konstantin Kishinsky

Konstantin Kishinsky

Co-Founder and CEO
Sergey Menshikov

Sergey Menshikov

Vice President, Product Management
Alexei Vovenko

Alexei Vovenko

Vice President, Engineering
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Bright Pattern Office Locations

Bright Pattern has an office in San Bruno
San Bruno, (HQ)
275 1111 Bayhill Dr
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Bright Pattern Financials and Metrics

Summary Metrics

Founding Date

2010

Bright Pattern total Funding

$9.5 m

Bright Pattern latest funding size

$2.50 m

Time since last funding

3 years ago

Bright Pattern investors

Bright Pattern's latest funding round in January 2016 was reported to be $2.5 m. In total, Bright Pattern has raised $9.5 m
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Bright Pattern Online and Social Media Presence

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Bright Pattern News and Updates

Innovative "Unicorn" Global Travel Services Company Deploys Bright Pattern Contact Center for Omnichannel Customer Engagement

Start-up disrupting the travel industry selects Bright Pattern for its global travel services platform to provide seamless, effortless omnichannel experience to customers SAN BRUNO, Calif., Dec. 4, 2018 /PRNewswire/ -- Bright Pattern, a leading global provider of innovative cloud contact...

Bright Pattern Announces a Revolutionary Partner Program Backed by Industry-Leading Technology and Team

SAN BRUNO, Calif., Nov. 26, 2018 /PRNewswire/ -- Bright Pattern, leading provider of omnichannel cloud contact center software, today unveils its partner program designed to drive new business opportunities and increase profits for value-added resellers (VARs), offering up to 50% higher...

Bright Pattern Simplifies Omnichannel Workforce Management with Loxysoft Integration

SAN BRUNO, Calif., Oct. 23, 2018 /PRNewswire/ -- Bright Pattern, omnichannel contact center vendor, partners with Loxysoft's flagship WFM solution, ProScheduler. The solution helps midsize and enterprise businesses leverage their workforce investments to accurately schedule agents using...

Bright Pattern Announces Partnership with Conduit Global to Power Digital Transformation for Contact Centers of All Sizes

SAN BRUNO, Calif., Aug. 21, 2018 /PRNewswire/ -- Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with Conduit Global, a pioneer in the cloud Contact Center as a Service (CCaaS) industry with more than 25 years' experience...

Bright Pattern Extends Cloud Contact Center Service to the United Kingdom and Republic of Ireland

SAN BRUNO, Calif., June 19, 2018 /PRNewswire/ -- Bright Pattern today announces its expansion in the United Kingdom and the Republic of Ireland with a local point of presence, which will benefit Bright Pattern customers located in the United Kingdom and Republic of Ireland with faster...

Bright Pattern to Unveil Faster, Easier Cloud Customer Service at Customer Contact Week

SAN BRUNO, Calif., June 14, 2018 /PRNewswire/ -- Bright Pattern today announces its participation at the most highly anticipated customer contact event of the year, Customer Contact Week (CCW), in Las Vegas, Nevada. As the world's largest conference and expo event of its type, industry...
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Bright Pattern Blogs

Customer Contact Central’s Top Omnichannel Customer Experience Articles of 2018

Customer Contact Central just released its annual list of top content in the category for omnichannel customer experience. It is chock-full of great content from vendors and media providers like Contact Center Pipeline. We are happy to announce that two of Bright Pattern’s articles w…

[Infographic] The Hottest Customer Experience Trend of 2018

AI and bots might have been the most talked about trend of 2018. You couldn’t go to a contact center or customer service event without noticing how many sessions were dedicated to the topic, or overhearing attendees talking about the abundant use cases for AI and self-service bots. A…

Top Tips for Midsize Companies to Win the Cloud Customer Service Game Part 2

Last week I shared my top two tips for midsize contact centers. Today I am going to give two more tips and let you know what to look for when selecting a cloud contact center provider.

Top Tips for Midsize Companies to Win the Cloud Customer Service Game

Customers want effortless, personal customer service across all channels, including digital channels like in-app and social messengers, but according to IQPC and Gartner, only 5–10% of companies are providing a true omnichannel experience. Forrester’s 2015–2018 contact center report stat…

How to Win with Al and Bots in Your Customer Service Operation Part 2

Earlier this month I talked on the challenges of AI and bots and provided my top two tips for how to win with AI and bots in your contact center operations. Today, I am going to share three more tips to create a winning strategy.

How Education Contact Centers Are Revolutionizing Student Communications

Education contact centers face a lot of challenges when it comes to communicating with students and prospective students. Their target market is constantly changing as younger students come in, demanding more innovative methods and emerging communication channels.
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Bright Pattern Company Life and Culture

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Bright Pattern Frequently Asked Questions

  • When was Bright Pattern founded?

    Bright Pattern was founded in 2010.

  • Who are Bright Pattern key executives?

    Bright Pattern's key executives are Konstantin Kishinsky, Sergey Menshikov and Alexei Vovenko.

  • How many employees does Bright Pattern have?

    Bright Pattern has 48 employees.

  • Who are Bright Pattern competitors?

    Competitors of Bright Pattern include Ensygnia, LeadPages and Hookflash.

  • Where is Bright Pattern headquarters?

    Bright Pattern headquarters is located at 275 1111 Bayhill Dr, San Bruno.

  • Where are Bright Pattern offices?

    Bright Pattern has an office in San Bruno.

  • How many offices does Bright Pattern have?

    Bright Pattern has 1 office.