Conversocial

OverviewSuggest Edit

Conversocial is a leading provider of cloud-based social customer service solutions. Our enterprise-class platform helps global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Google+, Instagram and YouTube. The largest global firms including Google, Hertz and Barclaycard turn to Conversocial to reduce costs and create the most inclusive customer service experience possible.

TypePrivate
Founded2009
HQNew York, NY, US
Websiteconversocial.com
Employee Ratings4.1
Overall CultureD+

Latest Updates

Employees (est.) (May 2021)78(+4%)
Cybersecurity ratingBMore

Key People/Management at Conversocial

Ido Bornstein-Hacohen

Ido Bornstein-Hacohen

Chief Executive Officer
Iskandar Najmuddin

Iskandar Najmuddin

Chief Technology Officer
Shane Mac

Shane Mac

SVP of Marketing & Partnerships
Joshua March

Joshua March

Founder & Board Director
Chris Venus

Chris Venus

SVP of Professional Services and Enablement
Jamie Forseth

Jamie Forseth

Chief Revenue Officer
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Conversocial Office Locations

Conversocial has offices in New York and London
New York, NY, US (HQ)
3 W 18th St
London, GB
233 High Holborn, Holborn
London, GB
7-11 Cavendish Pl
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Conversocial Financials and Metrics

Summary Metrics

Founding Date

2009

Conversocial total Funding

$24 m

Conversocial latest funding size

$11 m

Time since last funding

6 years ago

Conversocial investors

Conversocial's latest funding round in October 2015 was reported to be $11 m. In total, Conversocial has raised $24 m
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Conversocial Cybersecurity Score

Cybersecurity ratingPremium dataset

B

84/100

SecurityScorecard logo

Conversocial Online and Social Media Presence

Embed Graph

Conversocial Company Culture

  • Overall Culture

    D+

    64/100

  • CEO Rating

    D-

    60/100

  • Compensation

    C+

    72/100

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Conversocial News and Updates

Conversocial adds WeChat support

WeChat represents an audience of over 1 bilion users in China, many of whom use it as their sole access to news, information and social networking. However, for many international brands, the mainland Chinese market has been a challenging region to engage customers, but this is about to change. Con…

Airlines Turn to Private Messaging to Avoid Social Media Blowups

Airlines and their passengers are embracing private messaging to resolve issues. That's good for customers, who don't need to wait on hold for an agent. And it's helpful for airlines too, because agents can respond to more than one message at a time. -Brian Sumers

Conversocial Blogs

How WhatsApp Business Can Boost Your CX

We’ve mentioned it plenty of times on this blog, but it’s always worth repeating - WhatsApp’s reach is enormous. The stats speak for themselves:

3 Ways Brands Can Use Agent Assist to Create Seamless CX

Bots have come a long way since their inception, but consumer trust still lags behind. In our State of CX Trends 2021 55% of consumers didn’t think bots could provide better CX and 54% have had a bad experience when interacting with a bot. The legacy of 2016’s ‘Year of the Bot’ was too m…

This Week: What Apple's iOS 14.5 Update Means for Advertisers

Hello and welcome to  The Conversation Round-Up  where I sift through the latest news and trends in messaging, automation and customer experience to bring you the stories that matter.    

How to Build and Engage an Audience Through Conversational Marketing

As modern consumers, most of us own a smartphone and we are all familiar with push messages (one-way notifications that brands use to alert, inform and market to their customers). The key part of the previous sentence is ‘one-way’. They aren’t conversations, it’s a message pushed out wit…

Mapping the Volume Surge: What Airlines Should Expect When The World Starts Flying Again

It’s been roughly a year (and a rough year) since lockdown was announced in London, where my family and I are currently living. During this year, travel bans have been imposed and removed with every passing season. For us - a family of frequent travelers - this meant not seeing our frien…

How Apple Business Chat Can Boost Your CX

Despite Android enjoying a larger share of users around the world, no smartphone manufacturer dominates the market like Apple. CEO Tim Cook recently announced that there are more than 1bn iPhones currently in use globally. In countries like Japan, Australia and especially the US, iOS lea…
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Conversocial Frequently Asked Questions

  • When was Conversocial founded?

    Conversocial was founded in 2009.

  • Who are Conversocial key executives?

    Conversocial's key executives are Ido Bornstein-Hacohen, Iskandar Najmuddin and Shane Mac.

  • How many employees does Conversocial have?

    Conversocial has 78 employees.

  • Who are Conversocial competitors?

    Competitors of Conversocial include ALICE, Nasstar and Ctrls Datacenters.

  • Where is Conversocial headquarters?

    Conversocial headquarters is located at 3 W 18th St, New York.

  • Where are Conversocial offices?

    Conversocial has offices in New York and London.

  • How many offices does Conversocial have?

    Conversocial has 3 offices.