Conversocial is a leading provider of cloud-based social customer service solutions. Our enterprise-class platform helps global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Google+, Instagram and YouTube. The largest global firms including Google, Hertz and Barclaycard turn to Conversocial to reduce costs and create the most inclusive customer service experience possible.

Type
Private
HQ
New York, US
Founded
2009
Size (employees)
68 (est)-2%
Conversocial was founded in 2009 and is headquartered in New York, US
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Conversocial Office Locations

Conversocial has offices in Oxford, London, San Francisco and New York
New York, US (HQ)
3 W 18th St
London, GB
7-11 Cavendish Pl
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Conversocial Financials and Metrics

Summary Metrics

Founding Date

2009

Total Funding

$24 m

Latest funding size

$11 m

Time since last funding

3 years ago

Investors

Conversocial's latest funding round in October 2015 was reported to be $11 m. In total, Conversocial has raised $24 m
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Conversocial News and Updates

Conversocial adds WeChat support

WeChat represents an audience of over 1 bilion users in China, many of whom use it as their sole access to news, information and social networking. However, for many international brands, the mainland Chinese market has been a challenging region to engage customers, but this is about to change. Con…

Airlines Turn to Private Messaging to Avoid Social Media Blowups

Airlines and their passengers are embracing private messaging to resolve issues. That's good for customers, who don't need to wait on hold for an agent. And it's helpful for airlines too, because agents can respond to more than one message at a time. -Brian Sumers
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