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ContactEngine, formerly known as Ipadio, is a company developing a customer-conversation management platform. The Company's product automates the conversations between corporates and their customers, using AI and machine learning. The platform offers appointment control, survey and customer care services. 
TypePrivate
Founded2009
HQLondon, GB
Websitecontactengine.com

Latest Updates

Employees (est.) (Jul 2021)91(-4%)
Revenue (FY, 2018)£6.7 M(+52%)

Key People/Management at ContactEngine

Paul Buttery

Paul Buttery

COO, Virgin Media
Alistair Dobson

Alistair Dobson

Service Operations Director, Whirlpool
Marco Bellinzona

Marco Bellinzona

Customer Services Director, Whirlpool
Chris Cannon

Chris Cannon

Director of Communications, Tennessee Department and Labor Workforce Development
Chris Shave

Chris Shave

Manager Program Office
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ContactEngine Office Locations

ContactEngine has offices in London, Hertford and McLean
London, GB (HQ)
The Clergy House Mark St
Hertford, GB
Janelle House
McLean, VA, US
6849 Old Dominion Dr #315
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ContactEngine Financials and Metrics

Summary Metrics

Founding Date

2009

ContactEngine total Funding

$2.7 m

ContactEngine latest funding size

$2.65 m

Time since last funding

5 years ago

ContactEngine investors

ContactEngine's latest funding round in September 2016 was reported to be $2.7 m. In total, ContactEngine has raised $2.7 m
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ContactEngine Revenue

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ContactEngine's revenue was reported to be £6.68 m in FY, 2018
GBP

Revenue (FY, 2018)

6.7m

Gross profit (FY, 2018)

5.1m

Gross profit margin (FY, 2018), %

75.9%

Net income (FY, 2018)

(864.8k)

EBITDA (FY, 2018)

(902.8k)

EBIT (FY, 2018)

(924.6k)

Cash (31-Oct-2018)

2.4m
GBPFY, 2016FY, 2017FY, 2018

Revenue

2.3m4.4m6.7m

Cost of goods sold

641.8k1.0m1.6m

Gross profit

1.6m3.4m5.1m

Gross profit Margin, %

72%77%76%
GBPFY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Cash

87.7k4.0k340.0k170.6k97.3k138.8k293.4k2.7m1.7m2.4m

Accounts Receivable

27.6k47.9k184.0k169.0k218.7k466.9k418.6k218.9k845.2k1.0m

Current Assets

115.4k51.9k524.0k339.7k316.0k605.7k711.9k3.0m2.8m3.8m

PP&E

2.2k1.4k2.9k1.3k2.7k7.2k13.9k15.3k26.4k47.9k
GBPFY, 2016FY, 2017FY, 2018

Net Income

(491.9k)(1.1m)(864.8k)
GBPFY, 2009

Financial Leverage

1.3 x
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ContactEngine Online and Social Media Presence

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ContactEngine Blogs

ContactEngine named as one of Europe’s fastest-growing companies by the Financial Times and Statista

London, 2nd March 2020: ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, has been identified as one of the top 500 of Europe’s fastest-growing companies in The Financial Times 1000 ranking. The rating is the result of a…

Three ways businesses can protect customer data

First published on ITProPortal.com The value of collecting and analysing customer data has been understood by most of the business world for decades. But it is only relatively recently, on the back of numerous notable data breaches in recent years – Facebook, Capital One, Quora,...

Make 2020 the year of Explainable AI

It’s odd isn’t it, but some technologies present such a useful service that exactly how they work is irrelevant. A car, a train, a plane, even a phone – most people have no idea how they actually work but are very happy they do, and...

Machine Learning: Swearing 101

Dear reader: consider, if you will, the difference between this is shit and this is the shit. What do they mean? Both contain a Rude Word, yet their intentions are different. One is very negative; the other is very positive. Consider also fuck you! versus...

A bear walks out of a pub… the problem with AI

Let’s imagine for a moment that you’ve gone to a fancy-dress party dressed as a bear. It’s not impossible – I’ve done a passable impersonation myself (you should have seen the look on Leonardo de Caprio’s face….) Anyway, it’s hot, what with all the fur...

AI Predictions 2020

I don’t believe in singularity. Computers, no matter how fast they evolve, will not become sentient. Why? Because we do not know what sentient means. I mean we really don’t. We’re an arrogant bunch – we think, therefore we imagine we know everything. Well we...
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ContactEngine Frequently Asked Questions

  • When was ContactEngine founded?

    ContactEngine was founded in 2009.

  • Who are ContactEngine key executives?

    ContactEngine's key executives are Paul Buttery, Alistair Dobson and Marco Bellinzona.

  • How many employees does ContactEngine have?

    ContactEngine has 91 employees.

  • What is ContactEngine revenue?

    Latest ContactEngine annual revenue is £6.7 m.

  • What is ContactEngine revenue per employee?

    Latest ContactEngine revenue per employee is £73.5 k.

  • Who are ContactEngine competitors?

    Competitors of ContactEngine include Intercom, B2X Care Solutions and Quantiphi.

  • Where is ContactEngine headquarters?

    ContactEngine headquarters is located at The Clergy House Mark St, London.

  • Where are ContactEngine offices?

    ContactEngine has offices in London, Hertford and McLean.

  • How many offices does ContactEngine have?

    ContactEngine has 3 offices.