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ContactEngine, formerly known as Ipadio, is a company developing a customer-conversation management platform. The Company's product automates the conversations between corporates and their customers, using AI and machine learning. The platform offers appointment control, survey and customer care services. 
TypePrivate
Founded2009
HQLondon, GB
Websitecontactengine.com

Latest Updates

Employees (est.) (Oct 2020)84(+3%)
Revenue (FY, 2018)£6.7 M(+52%)
Cybersecurity ratingBMore

ContactEngine Office Locations

ContactEngine has offices in London, Hertford and McLean
London, GB (HQ)
The Clergy House Mark St
Hertford, GB
Janelle House
McLean, US
6849 Old Dominion Dr #315
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ContactEngine Financials and Metrics

Summary Metrics

Founding Date

2009

ContactEngine total Funding

$2.7 m

ContactEngine latest funding size

$2.65 m

Time since last funding

4 years ago

ContactEngine investors

ContactEngine's latest funding round in September 2016 was reported to be $2.7 m. In total, ContactEngine has raised $2.7 m
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ContactEngine Revenue

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ContactEngine's revenue was reported to be £6.68 m in FY, 2018
GBP

Revenue (FY, 2018)

6.7m

Gross profit (FY, 2018)

5.1m

Gross profit margin (FY, 2018), %

75.9%

Net income (FY, 2018)

(864.8k)

EBITDA (FY, 2018)

(902.8k)

EBIT (FY, 2018)

(924.6k)

Cash (31-Oct-2018)

2.4m
GBPFY, 2016FY, 2017FY, 2018

Revenue

2.3m4.4m6.7m

Cost of goods sold

641.8k1.0m1.6m

Gross profit

1.6m3.4m5.1m

Gross profit Margin, %

72%77%76%
GBPFY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Cash

87.7k4.0k340.0k170.6k97.3k138.8k293.4k2.7m1.7m2.4m

Accounts Receivable

27.6k47.9k184.0k169.0k218.7k466.9k418.6k218.9k845.2k1.0m

Current Assets

115.4k51.9k524.0k339.7k316.0k605.7k711.9k3.0m2.8m3.8m

PP&E

2.2k1.4k2.9k1.3k2.7k7.2k13.9k15.3k26.4k47.9k
GBPFY, 2016FY, 2017FY, 2018

Net Income

(491.9k)(1.1m)(864.8k)
GBPFY, 2009

Financial Leverage

1.3 x
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ContactEngine Cybersecurity Score

Cybersecurity ratingPremium dataset

B

83/100

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ContactEngine Online and Social Media Presence

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ContactEngine Blogs

Peek-a-boo! They Still See You: The Deficiencies of De-identified Data

De-identification and re-identification of consumer data has come to the fore recently to further emphasize the mountain of work that remains in truly protecting our privacy.  This whitepaper explores the shortcomings of current data protection legislation and what it means for you as a consumer....

Why we’re committed to the perfect customer journey

Here at ContactEngine we are committed to transforming, even perfecting, the customer journey. CEO Dr Mark K Smith explains why, with input from our clients

ContactEngine wins “Best Use of IP” Award at The Sunday Times Hiscox Tech Track 100 Awards Dinner

London, 7 November 2019: ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, was presented with the “Best Use of IP” award at the 19th annual Sunday Times Hiscox Tech Track 100 national awards dinner held in London this...

ContactEngine in partnership with BT’s Enterprise unit wins gold for ‘Use of Technology’ at the UK Customer Experience Awards 2019

London, 31 October 2019: ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, wins gold in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019. The award recognises the succes…
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ContactEngine Frequently Asked Questions

  • When was ContactEngine founded?

    ContactEngine was founded in 2009.

  • How many employees does ContactEngine have?

    ContactEngine has 84 employees.

  • What is ContactEngine revenue?

    Latest ContactEngine annual revenue is £6.7 m.

  • What is ContactEngine revenue per employee?

    Latest ContactEngine revenue per employee is £79.6 k.

  • Who are ContactEngine competitors?

    Competitors of ContactEngine include Intercom, B2X Care Solutions and Quantiphi.

  • Where is ContactEngine headquarters?

    ContactEngine headquarters is located at The Clergy House Mark St, London.

  • Where are ContactEngine offices?

    ContactEngine has offices in London, Hertford and McLean.

  • How many offices does ContactEngine have?

    ContactEngine has 3 offices.