CloudCherry is a provider of a customer experience management (CEM) platform for enterprises. Its software solution features customer journey mapping, predictive analytics, integrations, dashboards, actionable insights, text analytics, key metrics, and question builder, which help businesses capture omnichannel feedback to drive personalized marketing campaigns and improve customer loyalty and satisfaction. The company serves a variety of industries, including credit unions, financial services, banking, retail, hospitality, healthcare, restaurant, education, and others.

Employee Rating

Parent CompanyCisco
HQSalt Lake City, UT, US
Cybersecurity ratingAMore
CloudCherry was founded in 2014 and is headquartered in Salt Lake City, UT, US
Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
Banner background

Key People/Management at CloudCherry

Vidya Venugopalan

Vidya Venugopalan

COO & Head of Insights
Arvi Krishnaswamy

Arvi Krishnaswamy

VP Products
James Gilbert

James Gilbert

Head of Marketing
Show more

CloudCherry Office Locations

CloudCherry has offices in Salt Lake City, Bengaluru, Cyberjaya and Singapore
Salt Lake City, UT, US (HQ)
10 Broadway #290
Bengaluru, IN
26, 2nd Cross Rd, Stage 2, Hoysala Nagar, Indiranagar
Bengaluru, IN
Customer Insight 360 Technologies Private Limited, 257, GK Complex, Embassy Golf Links Road, Amarjyoti Layout, Domlur, Amarjyoti Layout, Domlur
Cyberjaya, MY
Penthouse T1-29-13, Third Avenue, Jalan Teknokrat 3, Cyber 4
Singapore, SG
20 Collyer Quay, 11
Show all (5)

CloudCherry Financials and Metrics

Summary Metrics

Founding Date


Total Funding

$16 m


In total, CloudCherry had raised $16 m. CloudCherry is a subsidiary of Cisco

CloudCherry Operating Metrics

Dec, 2019

Industries Served


CloudCherry Cybersecurity Score

Cybersecurity ratingPremium dataset



SecurityScorecard logo

CloudCherry Online and Social Media Presence

Embed Graph

CloudCherry News and Updates

Cisco set to acquire CloudCherry to enhance its contact centre portfolio

Post acquisition, Cisco and Chennai-based CloudCherry will together help companies transform their contact centres for improved business outcomes.

Customer Satisfaction Software 2019 Global Market Key Players – CloudCherry, Client Heartbeat, ManageEngine, CustomerLove, Zendesk, GetFeedback – Analysis and Forecast to 2025 Presents “Global Customer Satisfaction Software Market Size, Status and Forecast 2019-2025” New Document to its Studies Database Posted via Industry Today. Follow us on Twitter @IndustryToday

CloudCherry Blogs

K.I.S.S (Keeping it Simple Stupid)

No, we’re not talking about the chocolate variety. It’s all about the delicious strategy of Keeping It Simple, Stupid…A philosophy highly recommended by Matt Dixon-Chief Product & Research Leader at Tethr, Best-Selling Author, one of the world’s leading CX Experts, and this week’s guest on ‘The …

What exactly IS a CX Vision?

Acclaimed Writer, Consultant, CX Trainer, and this week’s guest of ‘The Sweets of CX’, Jeff Toister , likes to think of it as, “a compass that always points you in the right direction when you’re creating a customer experience. Technically, it’s really just a shared definition of an outstanding expe…

Thank You is Never a Short Message

You might have heard the news. If you haven’t please find it here.   It seems like ages ago we started in that 400 Sft office in Chennai with very little money, a tiny bunch of people and a VERY big dream. I now recognize that tiny bunch for what they are – absolutely the […] The post Thank You is N…

More Than Just Data: Why Actionable Insights Matter

Photo by Adam Le Sommer Photo by Karla Vidal  There’s no question that customer experience (CX) is a data-driven discipline. After all, at the foundation of most CX programs are close-ended surveys designed to capture and analyze customer feedback. And many companies have forged ahead with voice of …

10 Problems with Your Current CX Strategy

As customer experience gains more traction and more maturity as an industry, the technology is running double time to keep up.   CX platforms are being acquired for billions of dollars. We’re no longer in the days of archaic survey collection tools and long, expensive strategy analysis. Today’s plat…

2019 Marketing Predictive Customer Experience

Predictive Analytics is such a buzzword isn’t it? Analysis plays an essential role in all aspects of business, there is no doubt about that. Yet here we are, trying to figure it all out. Do we have clean enough data to make good and accurate decisions? Do we have the structure to track the areas in …
Show more

CloudCherry Frequently Asked Questions

  • When was CloudCherry founded?

    CloudCherry was founded in 2014.

  • Who are CloudCherry key executives?

    CloudCherry's key executives are Vidya Venugopalan, Arvi Krishnaswamy and James Gilbert.

  • How many employees does CloudCherry have?

    CloudCherry has 28 employees.

  • Who are CloudCherry competitors?

    Competitors of CloudCherry include Momentive, Qualtrics and Lytics.

  • Where is CloudCherry headquarters?

    CloudCherry headquarters is located at 10 Broadway #290, Salt Lake City.

  • Where are CloudCherry offices?

    CloudCherry has offices in Salt Lake City, Bengaluru, Cyberjaya and Singapore.

  • How many offices does CloudCherry have?

    CloudCherry has 5 offices.