Bold360 is a company offering an AI-based live chat engagement solution. It provides conversational and proactive AI, omnichannel engagement, live chat, reporting, and analytics capabilities. Bold360 is used in financial services, insurance, telecommunications, travel, hospitality, and other industries.
TypeSubsidiary
Parent CompanyLogMeIn
HQBoston, MA, US
Founded2003
Websitebold360.com
Cybersecurity ratingCMore
Bold360 was founded in 2003 and is headquartered in Boston, MA, US

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Bold360 Office Locations

Bold360 has an office in Boston
Boston, MA, US (HQ)
320 Summer St
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Bold360 Financials and Metrics

Summary Metrics

Founding Date

2003
Bold360 is a subsidiary of LogMeIn

Bold360 Operating Metrics

Sep, 2019

Services and Features Released

10

Social Connections

300 m
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Bold360 Cybersecurity Score

Cybersecurity ratingPremium dataset

C

77/100

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Bold360 Online and Social Media Presence

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Bold360 News and Updates

LogMeIn Delivers Proactive AI & Universal Language Capabilities with New Bold360

Proactive, Multi-Lingual AI Brings the In-Person Customer Experience to the Digital World

Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product

BOSTON, Sept. 18, 2018 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq:LOGM) today announced that its flagship intelligent customer engagement product, Bold360, was named a winner of the 2018 SaaS Awards for Best Product for Customer Services/ CRM.  This global program celebrates the best and brightest in clo…

Bold360 Blogs

Lessons Learned from the Frontlines of CX: How to Improve the Agent Experience

The tools agents use to deliver a great customer experience (CX) impact the employee experience (EX). Frontline agents face constant challenges around information retrieval that are akin to searching for a needle in a haystack, and in times of rapidly changing circumstances like the pandemic, this c…

Lessons Learned from the Frontlines of CX: How One Company Improved Customer Satisfaction by 23% Despite a Volume Surge

2020 was a year for the record books. What can we learn from a year transformed by a global pandemic and the rapid shift to digital engagement? That businesses can actually improve their key indicator metrics during uncertain times if they have the right systems and tools in place. In fact, one busi…

Lessons Learned from the Frontlines of CX: How Data from Self-Service Tools Optimizes Customer Engagement

Providing an optimized customer experience (CX) requires understanding what customers need – what they’re looking for and how they’re looking for it – and then quickly responding to those needs. Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs. What did…

What Now? 3 Steps for Taking a Post-COVID Approach to FSI Customer Engagement

FSI customers have adopted more digital options across their personal lives, as essentially years of digital transformation happened across industries in just a matter of months. Though there is no reset button blissfully returning us to 2019, branches will be open for business again. Only now, a ne…

Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement

What have we learned since the pandemic changed, well, everything? Plenty. To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. Bhairavi Mehta, Customer Relationship Manager at Bold360 shares the top seven customer engage…

Lessons Learned from the Frontlines of CX: Enterprises Ditch the Roadmap to Become More Responsive

Pre-COVID, process complexity made it time-consuming to develop projects impacting CX. Now, responsiveness rules the day. With a clear view from the frontlines of what Bold360 customers have been experiencing, Customer Relationship Manager Shai Horstock explains ways enterprises have become nimbler,…
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Bold360 Frequently Asked Questions

  • When was Bold360 founded?

    Bold360 was founded in 2003.

  • How many employees does Bold360 have?

    Bold360 has 1 employees.

  • Who are Bold360 competitors?

    Competitors of Bold360 include Amplify.ai, msg.ai and Pypestream.

  • Where is Bold360 headquarters?

    Bold360 headquarters is located at 320 Summer St, Boston.

  • Where are Bold360 offices?

    Bold360 has an office in Boston.

  • How many offices does Bold360 have?

    Bold360 has 1 office.