Bold360 is a company offering an AI-based live chat engagement solution. It provides conversational and proactive AI, omnichannel engagement, live chat, reporting, and analytics capabilities. Bold360 is used in financial services, insurance, telecommunications, travel, hospitality, and other industries.
Parent CompanyLogMeIn
HQBoston, MA, US
Cybersecurity ratingBMore
Bold360 was founded in 2003 and is headquartered in Boston, MA, US

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Bold360 Office Locations

Bold360 has an office in Boston
Boston, MA, US (HQ)
320 Summer St
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Bold360 Financials and Metrics

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Founding Date

Bold360 is a subsidiary of LogMeIn

Bold360 Operating Metrics

Sep, 2019

Services and Features Released


Social Connections

300 m
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Bold360 Cybersecurity Score

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Bold360 Online and Social Media Presence

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Bold360 News and Updates

LogMeIn Delivers Proactive AI & Universal Language Capabilities with New Bold360

Proactive, Multi-Lingual AI Brings the In-Person Customer Experience to the Digital World

Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product

BOSTON, Sept. 18, 2018 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq:LOGM) today announced that its flagship intelligent customer engagement product, Bold360, was named a winner of the 2018 SaaS Awards for Best Product for Customer Services/ CRM.  This global program celebrates the best and brightest in clo…

Bold360 Blogs

Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement

What have we learned since the pandemic changed, well, everything? Plenty. To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. Bhairavi Mehta, Customer Relationship Manager at Bold360 shares the top seven customer engage…

Lessons Learned from the Frontlines of CX: Enterprises Ditch the Roadmap to Become More Responsive

Pre-COVID, process complexity made it time-consuming to develop projects impacting CX. Now, responsiveness rules the day. With a clear view from the frontlines of what Bold360 customers have been experiencing, Customer Relationship Manager Shai Horstock explains ways enterprises have become nimbler,…

Lessons Learned from the Frontlines of CX: Add Channels or Risk Becoming Irrelevant

In this digital era, a one-channel-fits-all approach is an epic fail. There's a growing gap between the companies that didn’t make the shift to more digital engagement channels and those that did. Conversations with Bold360 customers reveal three CX trends that have taken root since the COVID-19 shu…

Lessons from the Frontlines of CX: How to Manage “Pedal-to-the-Metal” Moments of Change

Faced with a sudden spike in digital demand, many Bold360 customers had to transition away from higher-cost, labor intensive engagement channels to more scalable digital solutions such as live chat and customer self-service options. Now customers and businesses have come too far in the last year wit…

Keeping Kids Safe Through 24/7 Community Engagement with Bold360

As part of LogMeIn’s broader Corporate Social Responsibility program, Mission Possible, and in an effort to give back, Bold360 powers up a chatbot to help the non-profit Safe Kids Isreal provide around-the-clock digital engagement with the community to promote child safety.     The post Keeping Kids…

Evolving to the Next Level of Self-Service: How to Future-Proof Your Engagement Strategy

As the COVID-19 pandemic has shown, organizational agility is essential for crisis-proofing (and future-proofing) your customer and employee experiences. With change happening now faster than ever, organizations must be ready to pivot amid ongoing uncertainty. Adopting digital-first approaches to en…
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Bold360 Frequently Asked Questions

  • When was Bold360 founded?

    Bold360 was founded in 2003.

  • How many employees does Bold360 have?

    Bold360 has 3 employees.

  • Who are Bold360 competitors?

    Competitors of Bold360 include, and Pypestream.

  • Where is Bold360 headquarters?

    Bold360 headquarters is located at 320 Summer St, Boston.

  • Where are Bold360 offices?

    Bold360 has an office in Boston.

  • How many offices does Bold360 have?

    Bold360 has 1 office.