Bold360 is a company offering an AI-based live chat engagement solution. It provides conversational and proactive AI, omnichannel engagement, live chat, reporting, and analytics capabilities. Bold360 is used in financial services, insurance, telecommunications, travel, hospitality, and other industries.
Parent CompanyLogMeIn
HQBoston, US
Cybersecurity ratingBMore
Bold360 was founded in 2003 and is headquartered in Boston, US

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Bold360 Office Locations

Bold360 has an office in Boston
Boston, US (HQ)
320 Summer St
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Bold360 Financials and Metrics

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Founding Date

Bold360 is a subsidiary of LogMeIn

Bold360 Operating Metrics

Sep, 2019

Services and Features Released


Social Connections

300 m
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Bold360 Cybersecurity Score

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Bold360 Online and Social Media Presence

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Bold360 News and Updates

LogMeIn Delivers Proactive AI & Universal Language Capabilities with New Bold360

Proactive, Multi-Lingual AI Brings the In-Person Customer Experience to the Digital World

Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product

BOSTON, Sept. 18, 2018 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq:LOGM) today announced that its flagship intelligent customer engagement product, Bold360, was named a winner of the 2018 SaaS Awards for Best Product for Customer Services/ CRM.  This global program celebrates the best and brightest in clo…

Bold360 Blogs

What is Intelligent Routing? 6 Big Benefits It Offers Your Business

Who is satisfied by time-consuming routing roulette? Certainly not the customer, nor other customers waiting in the (now lengthening) queue, nor anyone on the service team. Intelligent routing is a technology that automatically sends inbound customers to the right place so that agents can take owner…

In an Age of Uncertainty, Member Experience Matters Even More

The coronavirus pandemic has upended your members’ lives, whether due to financial hardship, health concerns, or lifestyle changes. As a credit union, you’ve always been there for your members, but a public health crisis coupled with economic uncertainty means members are counting on you for financi…

Providing Employees and Customers Answers at a Time of Uncertainty, Rapid Change and Working From Anywhere

With so much change happening so rapidly in so many areas of life, it can sometimes feel like we live in a world where the questions outweigh the answers. Customers are looking for new store hours or whether or not stores are even open. Employees are searching for how to connect to their company’s n…

What is Live Chat? 5 Big Ways It Can Help Your Business

Many customers justifiably don’t want to spend their valuable time waiting on the phone or writing an email that might not get a response for days. Live chat has become a popular engagement channel for time-strapped customers to get issues resolved. In fact, 42% of frequent online shoppers prefer li…

Creating CX Resiliency as the World Shifts to Digital

How can organizations build and leverage resilience during times of uncertainty, such as today’s global pandemic? That important question was the focus of a breakout session at CXNext called Creating Resiliency. The post Creating CX Resiliency as the World Shifts to Digital appeared first on Bold360…

4 Ways Customer Self Service Prepares Your Business for the New Normal

“Customer self-service” offers customers the tools and resources they need to find answers and resolve issues on their own, without the intervention of a human service agent. CSS tools, unlike human agents, are available 24/7 across multiple channels. Customers increasingly prefer using self-service…
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Bold360 Frequently Asked Questions

  • When was Bold360 founded?

    Bold360 was founded in 2003.

  • How many employees does Bold360 have?

    Bold360 has 2 employees.

  • Who are Bold360 competitors?

    Competitors of Bold360 include, and Pypestream.

  • Where is Bold360 headquarters?

    Bold360 headquarters is located at 320 Summer St, Boston.

  • Where are Bold360 offices?

    Bold360 has an office in Boston.

  • How many offices does Bold360 have?

    Bold360 has 1 office.