OverviewSuggest Edit

Pypestream is a Customer Engagement Solution that connects businesses to their customers through the power of smart messaging to drive customer loyalty and satisfaction. We offer an end-to-end solution that supports multiple use cases across the organization, such as customer service inquiries (FAQs, claims), billing services (payments), and marketing and sales promotions (coupons and content). At the core of our solution is a Patented Smart Messaging Platform enabling brands to take advantage of personalized messaging—the preferred communication method for today’s consumers. Our solution empowers business process automation with chatbots and AI to deliver an on-demand, always-on customer experience that is fast, intuitive and seamless, under consumers’ terms, at their convenience. We enable transactions over messaging, allowing customers to easily process payments, submit claims, schedule appointments, and transfer and store critical files (eg. billing statements or medical records). Security, privacy and compliance are central to our platform with user authentication, audit trails, and strict data privacy standards across multiple industries. The Pypestream solution encompasses the consumer/customer-facing mobile app and web widgets, the Smart Messaging Platform, and contact center tools, such as dashboard analytics and reporting. We also easily integrate with existing contact center platforms and mobile apps. 
TypePrivate
Founded2015
HQNew York, NY, US
Websitepypestream.com
Employee Ratings4.6
Overall CultureA-

Latest Updates

Employees (est.) (Apr 2022)65(-1%)
Cybersecurity ratingAMore
Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
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Key People/Management at Pypestream

Richard Smullen

Richard Smullen

Chief Executive Officer and Founder
Rahul A. Garg

Rahul A. Garg

Chief Product Officer
Gary MacDougall

Gary MacDougall

Chief Technology Officer
Julie Bilinkas

Julie Bilinkas

Chief of Staff
Brad Schweibold

Brad Schweibold

Chief Sales Officer
Aaron Goldblatt

Aaron Goldblatt

Chief of Staff
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Pypestream Office Locations

Pypestream has an office in New York
New York, NY, US (HQ)
122 W 26th St 2nd floor
New York, NY, US
1177 6th Ave 5th floor office
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Pypestream Financials and Metrics

Summary Metrics

Founding Date

2015

Pypestream total Funding

$42.1 m

Pypestream latest funding size

$4.65 m

Time since last funding

10 months ago

Pypestream investors

Pypestream's latest funding round in July 2021 was reported to be $4.7 m. In total, Pypestream has raised $42.1 m
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Pypestream Cybersecurity Score

Cybersecurity ratingPremium dataset

A

93/100

SecurityScorecard logo

Pypestream Online and Social Media Presence

Embed Graph

Pypestream Company Culture

  • Overall Culture

    A-

    87/100

  • CEO Rating

    A+

    92/100

  • Compensation

    C+

    74/100

  • Diversity

    C

    77/100

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Pypestream News and Updates

Pypestream raises $15 million for conversational enterprise AI

Conversational artificial intelligence startup Pypestream has raised $15 million to expand its messaging solutions and fuel growth.

Pypestream Blogs

Behind the Pype – Gary MacDougall

Pypestream's CTO answers five questions about the architectural principals and future of self-service automation in this Behind the Pype video. Enjoy! The post Behind the Pype – Gary MacDougall appeared first on Pypestream.

Behind the Pype – Elana Feldman

Pypestream’s SVP, Product Management talks about her radical focus on UX in self-service automation. She covers elements of that design philosophy, including why tapping and swiping are better than typing, how brands can digitally transform how they engage with the people they serve, and more. The p…

Behind the Pype – Amelie Wisniak

Pypestream’s SVP, Product Management talks about her radical focus on UX in self-service automation. She covers elements of that design philosophy, including why tapping and swiping are better than typing, how brands can digitally transform how they engage with the people they serve, and more. The p…

Behind the Pype – Nick Hockler

A new Pypestream white paper titled "3 Build vs. Buy Questions for CX Leaders explores the vital questions that will illuminate the build vs. buy decision regarding Customer Engagement Automation. The post Behind the Pype – Nick Hockler appeared first on Pypestream.

3 Build vs. Buy Questions for CX Leaders

A new Pypestream white paper titled "3 Build vs. Buy Questions for CX Leaders explores the vital questions that will illuminate the build vs. buy decision regarding Customer Engagement Automation. The post 3 Build vs. Buy Questions for CX Leaders appeared first on Pypestream.

The Evolution of Digital Assistants

A simple 2-axis chart pictures the Evolution of Digital Assistants. The X-axis measures intelligence, the Y the richness and sophistication of its UX. The post The Evolution of Digital Assistants appeared first on Pypestream.
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Pypestream Frequently Asked Questions

  • When was Pypestream founded?

    Pypestream was founded in 2015.

  • Who are Pypestream key executives?

    Pypestream's key executives are Richard Smullen, Rahul A. Garg and Gary MacDougall.

  • How many employees does Pypestream have?

    Pypestream has 65 employees.

  • Who are Pypestream competitors?

    Competitors of Pypestream include Hugging Face, Agile Telecom and Fleksy.

  • Where is Pypestream headquarters?

    Pypestream headquarters is located at 122 W 26th St 2nd floor, New York.

  • Where are Pypestream offices?

    Pypestream has an office in New York.

  • How many offices does Pypestream have?

    Pypestream has 2 offices.