Pypestream

Pypestream is a Customer Engagement Solution that connects businesses to their customers through the power of smart messaging to drive customer loyalty and satisfaction. We offer an end-to-end solution that supports multiple use cases across the organization, such as customer service inquiries (FAQs, claims), billing services (payments), and marketing and sales promotions (coupons and content). At the core of our solution is a Patented Smart Messaging Platform enabling brands to take advantage of personalized messaging—the preferred communication method for today’s consumers. Our solution empowers business process automation with chatbots and AI to deliver an on-demand, always-on customer experience that is fast, intuitive and seamless, under consumers’ terms, at their convenience. We enable transactions over messaging, allowing customers to easily process payments, submit claims, schedule appointments, and transfer and store critical files (eg. billing statements or medical records). Security, privacy and compliance are central to our platform with user authentication, audit trails, and strict data privacy standards across multiple industries. The Pypestream solution encompasses the consumer/customer-facing mobile app and web widgets, the Smart Messaging Platform, and contact center tools, such as dashboard analytics and reporting. We also easily integrate with existing contact center platforms and mobile apps. Show more