Aspect Software

Aspect Software offers a customer engagement platform. Its cloud customer engagement platform provides contact center interaction management, workforce optimization, and self-service/IVR capabilities.

Employee Rating

3.0More
TypeSubsidiary
Parent CompanyVector Capital
HQWestford, US
Founded1973
Websiteaspect.com
Aspect Software was founded in 1973 and is headquartered in Westford, US

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Key People/Management at Aspect Software

Patrick Dennis

Patrick Dennis

President, CEO
Edward Berndt

Edward Berndt

Chief Customer Officer
Chris DeBiase

Chris DeBiase

CFO
Michael Harris

Michael Harris

CMO
David Funck

David Funck

CTO
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Aspect Software Office Locations

Aspect Software has offices in Westford, Brentwood, Duluth, Lombard and in 17 other locations
Westford, US (HQ)
5 Technology Park Dr #9
Brentwood, US
5410 Maryland Way
Duluth, US
4450 River Green Pkwy #100Duluth
Lombard, US
829 Parkview Blvd
Orlando, US
CNL Tower II 420 South Orange Ave. Suite 400
Phoenix, US
2325 E Camelback Rd
Show all (23)

Aspect Software Financials and Metrics

Summary Metrics

Founding Date

1973

Total Funding

$50 m

Investors

In total, Aspect Software had raised $50 m. Aspect Software is a subsidiary of Vector Capital

Aspect Software Revenue

Aspect Software's revenue was reported to be $444.90 m in FY, 2014
Annual
USDFY, 2014

Revenue

444.9m

Cost of goods sold

191.4m

Gross profit

253.5m

Gross profit Margin, %

57%
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Revenue

106.0m101.3m97.3m

Cost of goods sold

43.7m42.2m41.8m

Gross profit

62.3m59.1m55.5m

Gross profit Margin, %

59%58%57%
Annual
USDFY, 2014

Cash

17.0m

Accounts Receivable

59.9m

Current Assets

102.6m

PP&E

21.6m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Cash

35.3m21.6m26.9m

Accounts Receivable

50.2m43.3m49.2m

Current Assets

110.5m93.0m102.8m

PP&E

21.3m22.1m21.8m
Annual
USDFY, 2014

Net Income

(35.5m)

Depreciation and Amortization

22.9m

Accounts Payable

5.6m

Cash From Operating Activities

6.2m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Net Income

688.0k(5.2m)(14.8m)

Depreciation and Amortization

5.6m11.4m17.5m

Accounts Payable

(7.1m)(6.6m)(5.3m)

Cash From Operating Activities

33.0m24.4m4.5m
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Aspect Software Operating Metrics

FY, 2014Y, 2016Feb, 2018

Backlog (Cloud)

$100 m

Customers

2.30 k2.10 k

Agents

1.50 m1.40 m

Channel Partners

200
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Aspect Software Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
LinguaSysAugust 11, 2015
VoxeoJuly 10, 2013
QuilogyJanuary 11, 2010
AIM TechnologyJanuary 06, 2009
BlueNote NetworksJuly 08, 2008
SophistiCOM TechnologiesApril 07, 2006
PaknetxFebruary 23, 2000
Aspect Japan
Aspect Software GmbH
Aspect Telecommunications
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Aspect Software Revenue Breakdown

Embed Graph

Aspect Software revenue breakdown by geographic segment: 64.6% from United States, 8.0% from Asia Pacific (Including Middle East), 7.5% from Other Americas, 13.6% from United Kingdom and 6.2% from Rest of Europe and Africa

Aspect Software Online and Social Media Presence

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Aspect Software News and Updates

Customer Engagement Solutions Market Forecast 2025 and its detail analysis by Focusing on Top Key Players like Aspect Software, Microsoft Corporation, IBM Corporation, Calabrio, Avaya, Oracle Corporation, OpenText

This report covers the Customer Engagement Solutions market landscape and its growth prospects over the coming years, the Report also brief deals with the product life cycle, comparing it to the relevant products from across industries that had already been commercialized details the potential for v…

Aspect Software Named #1 Workforce Management Market Share Leader in North America by Pelorus Associates

/ -- - Aspect retains top spot in North America in Pelorus Associates' Workforce Management (WFM) rankings for the 12th consecutive year - Aspect recognized for a reputation of delivering excellent customer care, most complete contact center portfolio in the industry and commitment to technology in…

Aspect Software Announces Cloud Offering Aspect Via 18.1 With Smarter Omni-channel Automation, Streamlined Performance Insights, Improved Employee Engagement, GDPR Compliance Capabilities

/ -- Latest release enhances dynamic chatbot workflow to improve live and virtual-assisted customer engagement NLU-based intent classification design tools, new priority callback options reduce customer effort Streamlined quality and performance coaching offers improved visibility with performance…

Twin Recognition for Aspect Software at Frost and Sullivan Asia-Pacific Best Practices Awards 2018

/ -- Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service omni-channel solutions today announced that it has received two prestigious awards at the 2018 Frost and Sullivan Asia-Pacific Best Practices Awards. These are the 2018 Asia-Pac…

Customer Engagement Solutions Market 2018: Global Analysis by Key Players – Avaya, Aspect Software, Genesys, IBM, Oracle

Wiseguyreports.Com Publish New Market Research Report On -“Customer Engagement Solutions Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2022” Posted via Industry Today. Follow us on Twitter @IndustryToday

Aspect Software Blogs

Just Announced: Best of ACE 2019 Webinar Series

You wanted the best, you got the best! The hottest web series in the world! If you were at ACE 2019 in Las Vegas you already know the breakout sessions were one of the highlights of the week. If you were unable to attend ACE 2019 ... Continue Reading » The post Just Announced: Best of ACE 2019 We…

Event Recap: Gartner Symposium | IT Xpo

Last week was truly incredible at the Gartner Symposium | IT Xpo in Orlando.  We had some wonderful conversations — A special thanks to everyone who stopped by our booth, attended our speaking session and visited with us last week. The Gartner event is always a ... Continue Reading » The post Eve…

How Important is Contact Center CX?

Customer Experience – noun cus·​tom·​er ex·​pe·​ri·​ence | \ ˈkə-stə-mər ik-ˈspir-ē-ən(t)s \ The impression you leave with your customer, resulting in how they think of your brand, across every stage and touchpoint of the customer journey. It’s been said there are three sides to every story. In a …

Aspect Training and Certification Updates

Many of our ACE 2019 attendees got first-hand experience with some of the changes within the Aspect Education Services (AES) organization.  The Aspect Master Program was a first look at how users can become experts on the solutions they use every day by taking classes ... Continue Reading » The po…

Changes in Latitudes, Changes in Attitudes: See us at LISTEN 2019

Don’t “waste away” between Halloween and Thanksgiving. Before the holiday season gets into full swing, join us at LISTEN 2019 at the Margaritaville Beach Resort in Hollywood Beach, Florida November 4-6, 2019. Cheeseburger in Paradise We can’t confirm the availability of cheeseburgers, but there wil…

Deliver Personalized Care Across Channels: Join us at Customer Contact West: A Frost & Sullivan Executive MindXchange

Fall is in the air.  That means it’s time for apple picking, pumpkin carving and the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange, October 27 – 30, 2019 in Huntington Beach, California.  We’re excited about participating in these action-packed few days. In ..…
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Aspect Software Frequently Asked Questions

  • When was Aspect Software founded?

    Aspect Software was founded in 1973.

  • Who are Aspect Software key executives?

    Aspect Software's key executives are Patrick Dennis, Edward Berndt and Chris DeBiase.

  • What is Aspect Software revenue?

    Latest Aspect Software annual revenue is $444.9 m.

  • Who are Aspect Software competitors?

    Competitors of Aspect Software include Medallia, Qualtrics and Genesys.

  • Where is Aspect Software headquarters?

    Aspect Software headquarters is located at 5 Technology Park Dr #9, Westford.

  • Where are Aspect Software offices?

    Aspect Software has offices in Westford, Brentwood, Duluth, Lombard and in 17 other locations.

  • How many offices does Aspect Software have?

    Aspect Software has 23 offices.