Aspect Software offers a customer engagement platform that is powerful yet affordable, quick to implement, and easy to keep up-to-date. Including contact center interaction management, workforce management and self-service capabilities, the Company designed it with a focus on things like reducing effort, increasing usability, connecting disjointed interactions and processes, and simplifying management. Aspect Software helps companies enable anyone in their enterprise ecosystem to engage their customers in any place, at any time, from anywhere through any channel by making every functional area in the enterprise contact-capable.

Employee Rating

3.7More
TypePrivate
HQPhoenix, US
Founded1973
Size (employees)2,063 (est)
Websiteaspect.com
Aspect Software was founded in 1973 and is headquartered in Phoenix, US
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Key People/Management at Aspect Software

Chris Koziol

Chris Koziol

President and CEO
Mike Bourke

Mike Bourke

Senior Vice President, Product Management
Gwen Braygreen

Gwen Braygreen

Senior Vice President, Aspect Customer Care
Thomas L. Davies

Thomas L. Davies

Senior Vice President, Cloud Operations
Guido de Koning

Guido de Koning

Senior Vice President, Human Capital
Spencer C. Demetros

Spencer C. Demetros

Senior Vice President & General Counsel
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Aspect Software Office Locations

Aspect Software has offices in Phoenix, Bogotá, Consolacao, Uxbridge and in 28 other locations
Phoenix, (HQ)
2325 E Camelback Rd
Brentwood,
5410 Maryland Way
Duluth,
100 4450 River Green Pkwy
Lombard,
829 Parkview Blvd
Orlando,
450 S Orange Ave
Sacramento,
180 1300 National Dr
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Aspect Software Financials and Metrics

Summary Metrics

Founding Date

1973

Aspect Software Revenue

Aspect Software's revenue was reported to be $444.90 m in FY, 2014
USD

Revenue (Q3, 2015)

97.3m

Gross profit (Q3, 2015)

55.5m

Gross profit margin (Q3, 2015), %

57%

Net income (Q3, 2015)

(9.6m)

EBIT (Q3, 2015)

14.2m

Cash (30-Sep-2015)

26.9m
Annual
USDFY, 2014

Revenue

444.9m

Cost of goods sold

191.4m

Gross profit

253.5m

Gross profit Margin, %

57%
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Revenue

106.0m101.3m97.3m

Cost of goods sold

43.7m42.2m41.8m

Gross profit

62.3m59.1m55.5m

Gross profit Margin, %

59%58%57%
Annual
USDFY, 2014

Cash

17.0m

Accounts Receivable

59.9m

Current Assets

102.6m

PP&E

21.6m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Cash

35.3m21.6m26.9m

Accounts Receivable

50.2m43.3m49.2m

Current Assets

110.5m93.0m102.8m

PP&E

21.3m22.1m21.8m
Annual
USDFY, 2014

Net Income

(35.5m)

Depreciation and Amortization

22.9m

Accounts Payable

5.6m

Cash From Operating Activities

6.2m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Net Income

688.0k(5.2m)(14.8m)

Depreciation and Amortization

5.6m11.4m17.5m

Accounts Payable

(7.1m)(6.6m)(5.3m)

Cash From Operating Activities

33.0m24.4m4.5m
USDY, 2015

Debt/Equity

-11.9 x

Debt/Assets

0.8 x

Financial Leverage

-14 x
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Aspect Software Operating Metrics

Aspect Software's Customers was reported to be 2.1 k in Feb, 2018.
FY, 2014Y, 2016Feb, 2018

Backlog (Cloud)

$100 m

Customers

2.30 k2.10 k

Agents

1.50 m1.40 m

Channel Partners

200
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Aspect Software Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
LinguaSysAugust 11, 2015
VoxeoJuly 10, 2013
QuilogyJanuary 11, 2010
AIM TechnologyJanuary 06, 2009
BlueNote NetworksJuly 08, 2008
Aspect Japan
Aspect Software GmbH
Aspect Telecommunications
Concerto Software
Corsidian SA de CV
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Aspect Software Revenue Breakdown

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Aspect Software revenue breakdown by geographic segment: 6.2% from Rest of Europe and Africa, 13.6% from United Kingdom, 7.5% from Other Americas, 8.0% from Asia Pacific (Including Middle East) and 64.6% from United States

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Aspect Software Online and Social Media Presence

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Aspect Software News and Updates

Customer Engagement Solutions Market Forecast 2025 and its detail analysis by Focusing on Top Key Players like Aspect Software, Microsoft Corporation, IBM Corporation, Calabrio, Avaya, Oracle Corporation, OpenText

This report covers the Customer Engagement Solutions market landscape and its growth prospects over the coming years, the Report also brief deals with the product life cycle, comparing it to the relevant products from across industries that had already been commercialized details the potential for v…

Aspect Software Named #1 Workforce Management Market Share Leader in North America by Pelorus Associates

/ -- - Aspect retains top spot in North America in Pelorus Associates' Workforce Management (WFM) rankings for the 12th consecutive year - Aspect recognized for a reputation of delivering excellent customer care, most complete contact center portfolio in the industry and commitment to technology in…

Aspect Software Announces Cloud Offering Aspect Via 18.1 With Smarter Omni-channel Automation, Streamlined Performance Insights, Improved Employee Engagement, GDPR Compliance Capabilities

/ -- Latest release enhances dynamic chatbot workflow to improve live and virtual-assisted customer engagement NLU-based intent classification design tools, new priority callback options reduce customer effort Streamlined quality and performance coaching offers improved visibility with performance…

Twin Recognition for Aspect Software at Frost and Sullivan Asia-Pacific Best Practices Awards 2018

/ -- Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service omni-channel solutions today announced that it has received two prestigious awards at the 2018 Frost and Sullivan Asia-Pacific Best Practices Awards. These are the 2018 Asia-Pac…

Customer Engagement Solutions Market 2018: Global Analysis by Key Players – Avaya, Aspect Software, Genesys, IBM, Oracle

Wiseguyreports.Com Publish New Market Research Report On -“Customer Engagement Solutions Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2022” Posted via Industry Today. Follow us on Twitter @IndustryToday
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Aspect Software Blogs

Survey Says…the Evolution of Customer Service Continues

Every year, the customer service industry talks about the changing consumer landscape and how and how companies need to address their customers’ preferences RIGHT NOW or risk massive churn the likes of which contact centers around the world have never seen. Like all prognostications however, ... C…

The New Rules for Customer Service

Consumers are hard to pin down. Just when you think you have them figured out, they’ve moved on to something else. As Ferris Bueller said, “Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.” The same holds ... Continue Reading » The post The New Rules fo…

Aspect Customer recognised at the European Contact Centre and Customer Service Awards 2018

We’re delighted to announce that longstanding Aspect customer, Hoist Finance was recognised as a silver winner in the ‘most effective implementation of technology’ category at the prestigious European Contact Centre and Customer Service Awards for its implementation of our cloud-based contact centr…

10 Punkte, auf die Sie bei einer cloudbasierten Customer Engagement Plattform achten sollten

Richtig schlechter Kundenservice schafft es oft in die Schlagzeilen. Keine erstrebenswerte Werbung! Aber auch eine „nur“ unbefriedigende oder einfach mittelmäßige Servicequalität ist mit Sicherheit kein Wettbewerbsvorteil. Kein Unternehmen kann es sich langfristig leisten, sich im unteren Service-Mi…

Shoppers see the benefits of self-service, but human interaction remains essential

  Technology is becoming ever more prevalent in our daily shopping experiences, from in-store computer screens, to chatbots in the online channel. Despite the convenience of these methods however, there remains a strong desire amongst consumers to retain a distinct human element in the customer exp…

Winning the human battle needs closer attention than the technology battle

The evolution of the customer service experience has seen the advent of a host of new ways for customers to interact with a business, with technology such as chatbots and automated self-service options becoming increasingly prevalent. While this transformation is proving to be instrumental in ... …
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Aspect Software Company Life and Culture

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Aspect Software Frequently Asked Questions

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  • When was Aspect Software founded?

    Aspect Software was founded in 1973.

  • Who are Aspect Software key executives?

    Aspect Software's key executives are Chris Koziol, Mike Bourke and Gwen Braygreen.

  • How many employees does Aspect Software have?

    Aspect Software has 2,063 employees.

  • What is Aspect Software revenue?

    Latest Aspect Software annual revenue is $444.9 m.

  • What is Aspect Software revenue per employee?

    Latest Aspect Software revenue per employee is $215.7 k.

  • Who are Aspect Software competitors?

    Competitors of Aspect Software include Teleopti, Monet Software and Genesys.

  • Where is Aspect Software headquarters?

    Aspect Software headquarters is located at 2325 E Camelback Rd, Phoenix.

  • Where are Aspect Software offices?

    Aspect Software has offices in Phoenix, Bogotá, Consolacao, Uxbridge and in 28 other locations.

  • How many offices does Aspect Software have?

    Aspect Software has 33 offices.