Aspect Software

Aspect Software is a company offering a customer engagement platform. It provides contact center interaction management, workforce optimization, and self-service/IVR capabilities.

Employee Rating

3.4More
TypeSubsidiary
Parent CompanyVector Capital
HQWestford, MA, US
Founded1973
Websiteaspect.com
Cybersecurity ratingAMore
Aspect Software was founded in 1973 and is headquartered in Westford, MA, US

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Key People/Management at Aspect Software

Patrick Dennis

Patrick Dennis

President and CEO
Edward Skowronski

Edward Skowronski

Chief Customer Officer
Michael Harris

Michael Harris

Chief Product Officer and CMO
David Funck

David Funck

Chief Technology Officer
Spencer C. Demetros

Spencer C. Demetros

SVP & General Counsel
John B. Simpson

John B. Simpson

Chief Cloud Delivery Officer (CCDO)
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Aspect Software Office Locations

Aspect Software has offices in Westford, Brentwood, Chelmsford, Duluth and in 20 other locations
Westford, MA, US (HQ)
5 Technology Park Dr #9
Brentwood, TN, US
5410 Maryland Way
Chelmsford, MA, US
300 Apollo Dr
Duluth, GA, US
4450 River Green Pkwy #100Duluth
Lombard, IL, US
829 Parkview Blvd
Orlando, FL, US
CNL Tower II 420 South Orange Ave. Suite 400
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Aspect Software Financials and Metrics

Summary Metrics

Founding Date

1973

Total Funding

$50 m

Investors

In total, Aspect Software had raised $50 m. Aspect Software is a subsidiary of Vector Capital

Aspect Software Revenue

Aspect Software's revenue was reported to be $444.9 m in FY, 2014
Annual
USDFY, 2014

Revenue

444.9m

Cost of goods sold

191.4m

Gross profit

253.5m

Gross profit Margin, %

57%
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Revenue

106.0m101.3m97.3m

Cost of goods sold

43.7m42.2m41.8m

Gross profit

62.3m59.1m55.5m

Gross profit Margin, %

59%58%57%
Annual
USDFY, 2014

Cash

17.0m

Accounts Receivable

59.9m

Current Assets

102.6m

PP&E

21.6m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Cash

35.3m21.6m26.9m

Accounts Receivable

50.2m43.3m49.2m

Current Assets

110.5m93.0m102.8m

PP&E

21.3m22.1m21.8m
Annual
USDFY, 2014

Net Income

(35.5m)

Depreciation and Amortization

22.9m

Accounts Payable

5.6m

Cash From Operating Activities

6.2m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Net Income

688.0k(5.2m)(14.8m)

Depreciation and Amortization

5.6m11.4m17.5m

Accounts Payable

(7.1m)(6.6m)(5.3m)

Cash From Operating Activities

33.0m24.4m4.5m
USDFY, 2014

Debt/Equity

-14.3 x

Debt/Assets

0.8 x

Financial Leverage

-17.4 x
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Aspect Software Operating Metrics

FY, 2014Y, 2016Feb, 2018

Backlog (Cloud)

$100 m

Customers

2.3 k2.1 k

Agents

1.5 m1.4 m

Channel Partners

200
Show all operating metrics

Aspect Software Acquisitions / Subsidiaries

Company NameDateDeal Size
LinguaSysAugust 11, 2015
VoxeoJuly 10, 2013
QuilogyJanuary 11, 2010
AIM TechnologyJanuary 06, 2009
BlueNote NetworksJuly 08, 2008
SophistiCOM TechnologiesApril 07, 2006
PaknetxFebruary 23, 2000
Aspect Japan
Aspect Software GmbH
Aspect Telecommunications
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Aspect Software Revenue Breakdown

Embed Graph

Aspect Software revenue breakdown by geographic segment: 64.6% from United States, 8.0% from Asia Pacific (Including Middle East), 7.5% from Other Americas, 13.6% from United Kingdom and 6.2% from Rest of Europe and Africa

Aspect Software Cybersecurity Score

Cybersecurity ratingPremium dataset

A

94/100

SecurityScorecard logo

Aspect Software Online and Social Media Presence

Embed Graph

Aspect Software Company Culture

  • Overall Culture

    B-

    69/100

  • CEO Rating

    C-

    63/100

  • Compensation

    C+

    69/100

Learn more on Comparably

Aspect Software News and Updates

Cloud-Based Contact Center Infrastructure Product and Market Analysis Report with Profiles of 9 Leading and Contending Vendors Including 88, Inc., Aspect Software, Inc. and Cisco

Dublin, Jan. 15, 2021 (GLOBE NEWSWIRE) -- The "2020-2021 Cloud-Based Contact Center Infrastructure Product and Market Report" report has been added to ResearchAndMarkets.com's offering.

Customer Engagement Solutions Market Forecast 2025 and its detail analysis by Focusing on Top Key Players like Aspect Software, Microsoft Corporation, IBM Corporation, Calabrio, Avaya, Oracle Corporation, OpenText

This report covers the Customer Engagement Solutions market landscape and its growth prospects over the coming years, the Report also brief deals with the product life cycle, comparing it to the relevant products from across industries that had already been commercialized details the potential for v…

Aspect Software Named #1 Workforce Management Market Share Leader in North America by Pelorus Associates

/ -- - Aspect retains top spot in North America in Pelorus Associates' Workforce Management (WFM) rankings for the 12th consecutive year - Aspect recognized for a reputation of delivering excellent customer care, most complete contact center portfolio in the industry and commitment to technology in…

Aspect Software Announces Cloud Offering Aspect Via 18.1 With Smarter Omni-channel Automation, Streamlined Performance Insights, Improved Employee Engagement, GDPR Compliance Capabilities

/ -- Latest release enhances dynamic chatbot workflow to improve live and virtual-assisted customer engagement NLU-based intent classification design tools, new priority callback options reduce customer effort Streamlined quality and performance coaching offers improved visibility with performance…

Twin Recognition for Aspect Software at Frost and Sullivan Asia-Pacific Best Practices Awards 2018

/ -- Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service omni-channel solutions today announced that it has received two prestigious awards at the 2018 Frost and Sullivan Asia-Pacific Best Practices Awards. These are the 2018 Asia-Pac…

Customer Engagement Solutions Market 2018: Global Analysis by Key Players – Avaya, Aspect Software, Genesys, IBM, Oracle

Wiseguyreports.Com Publish New Market Research Report On -“Customer Engagement Solutions Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2022” Posted via Industry Today. Follow us on Twitter @IndustryToday

Aspect Software Blogs

Proactive Outreach & Debt Collection Best Practices with Compliance Hub

The merger of Noble Systems and Aspect Software – now Alvaria – has created the definitive leader in outbound compliance, thus allowing business to reach more customers at the right time, on their channel of choice.   Aspect Unified IP is the premier enterprise contact center solution ... Continu…

Come Together at ACE 2021

The recent merger of Aspect Software and Noble Systems, two leaders in the CX space, to become Alvaria has created a center of excellence that benefits customers of both companies and beyond. Alvaria combines the best and brightest of both companies into a new global ... Continue Reading » The po…

Webinar: Proactive Outreach and Debt Collection Best Practices for Positive CX

When it comes to outbound contact strategies, many businesses struggle with understanding complex regulations, budget constraints and even outdated technology.  But intelligent, proactive customer engagement can have a positive impact on customer loyalty.  In fact, you may be surprised to learn tha…

Partner Spotlight: Call Design

Our Partner Spotlight Series identifies our best and brightest channel partners around the globe. Our partners deploy Aspect’s deep and broad solutions portfolio for both premise and cloud. This series highlights how strong partnerships impact agent and customer experiences.     This month our spot…

Better Processes = Better Outcomes

We talk a lot about outcomes. A focus on outcomes tends to intensify as things trend very good or very bad. We like to think leadership, culture, economy, and decision-making as the primary drivers of outcomes and results. Rarely do we equate process with results ... Continue Reading » The post B…

Recent SCOTUS “Facebook v. Duguid” Decision and Impacts for Your Outbound Operations

Earlier this month, the U.S. Supreme Court clarified the definition of an “Automated Telephone Dialing System (ATDS) in the landmark case Facebook v. Duguid.   This is good news for Aspect customers conducting outbound engagement over voice and SMS as Aspect dialing systems do not utilize ... Con…
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Aspect Software Frequently Asked Questions

  • When was Aspect Software founded?

    Aspect Software was founded in 1973.

  • Who are Aspect Software key executives?

    Aspect Software's key executives are Patrick Dennis, Edward Skowronski and Michael Harris.

  • How many employees does Aspect Software have?

    Aspect Software has 1,196 employees.

  • What is Aspect Software revenue?

    Latest Aspect Software annual revenue is $444.9 m.

  • What is Aspect Software revenue per employee?

    Latest Aspect Software revenue per employee is $372 k.

  • Who are Aspect Software competitors?

    Competitors of Aspect Software include Altitude Software, Noble Systems and Verint.

  • Where is Aspect Software headquarters?

    Aspect Software headquarters is located at 5 Technology Park Dr #9, Westford.

  • Where are Aspect Software offices?

    Aspect Software has offices in Westford, Brentwood, Chelmsford, Duluth and in 20 other locations.

  • How many offices does Aspect Software have?

    Aspect Software has 24 offices.