Aspect Software offers a customer engagement platform that is powerful yet affordable, quick to implement, and easy to keep up-to-date. Including contact center interaction management, workforce management and self-service capabilities, the Company designed it with a focus on things like reducing effort, increasing usability, connecting disjointed interactions and processes, and simplifying management. Aspect Software helps companies enable anyone in their enterprise ecosystem to engage their customers in any place, at any time, from anywhere through any channel by making every functional area in the enterprise contact-capable.

TypePrivate
HQPhoenix, US
Founded1973
Size (employees)2,101 (est)
Websiteaspect.com
Aspect Software was founded in 1973 and is headquartered in Phoenix, US
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Key People/Management at Aspect Software

Chris Koziol

Chris Koziol

President and CEO
Mike Bourke

Mike Bourke

Senior Vice President, Product Management
Gwen Braygreen

Gwen Braygreen

Senior Vice President, Aspect Customer Care
Gregg Clevenger

Gregg Clevenger

Executive Vice President and Chief Financial Officer
Thomas L. Davies

Thomas L. Davies

Senior Vice President, Cloud Operations
Guido de Koning

Guido de Koning

Senior Vice President, Human Capital
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Aspect Software Office Locations

Aspect Software has offices in Ciudad de México, Bogotá, Consolacao, Uxbridge and in 28 other locations
Phoenix, US (HQ)
2325 E Camelback Rd
Brentwood, US
5410 Maryland Way
Duluth, US
100 4450 River Green Pkwy
Lombard, US
829 Parkview Blvd
Orlando, US
450 S Orange Ave
Sacramento, US
180 1300 National Dr
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Aspect Software Financials and Metrics

Summary Metrics

Founding Date

1973

Aspect Software Revenue

Aspect Software's revenue was reported to be $444.90 m in FY, 2014
USD

Revenue (Q3, 2015)

97.3 m

Gross profit (Q3, 2015)

55.5 m

Gross profit margin (Q3, 2015), %

57%

Net income (Q3, 2015)

(9.6 m)

EBIT (Q3, 2015)

14.2 m

Cash (30-Sep-2015)

26.9 m
Annual
USDFY, 2014

Revenue

444.9 m

Cost of goods sold

191.4 m

Gross profit

253.5 m

Gross profit Margin, %

57%
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Revenue

106 m101.3 m97.3 m

Cost of goods sold

43.7 m42.2 m41.8 m

Gross profit

62.3 m59.1 m55.5 m

Gross profit Margin, %

59%58%57%
Annual
USDFY, 2014

Cash

17 m

Accounts Receivable

59.9 m

Current Assets

102.6 m

PP&E

21.6 m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Cash

35.3 m21.6 m26.9 m

Accounts Receivable

50.2 m43.3 m49.2 m

Current Assets

110.5 m93 m102.8 m

PP&E

21.3 m22.1 m21.8 m
Annual
USDFY, 2014

Net Income

(35.5 m)

Depreciation and Amortization

22.9 m

Accounts Payable

5.6 m

Cash From Operating Activities

6.2 m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Net Income

688 k(5.2 m)(14.8 m)

Depreciation and Amortization

5.6 m11.4 m17.5 m

Accounts Payable

(7.1 m)(6.6 m)(5.3 m)

Cash From Operating Activities

33 m24.4 m4.5 m
USDY, 2015

Debt/Equity

-11.9 x

Debt/Assets

0.8 x

Financial Leverage

-14 x
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Aspect Software Operating Metrics

Aspect Software's Customers was reported to be 2.1 k in Feb, 2018.
FY, 2014Y, 2016Feb, 2018

Backlog (Cloud)

$100 m

Customers

2.30 k2.10 k

Agents

1.50 m1.40 m

Channel Partners

200
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Aspect Software Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
LinguaSys August 11, 2015
Voxeo July 10, 2013
Quilogy January 11, 2010
AIM Technology January 06, 2009
BlueNote Networks July 08, 2008
Aspect Japan
Aspect Software GmbH
Aspect Telecommunications
Concerto Software
Corsidian SA de CV
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Aspect Software Revenue Breakdown

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Aspect Software revenue breakdown by geographic segment: 6.2% from Rest of Europe and Africa, 13.6% from United Kingdom, 7.5% from Other Americas, 8.0% from Asia Pacific (Including Middle East) and 64.6% from United States

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Aspect Software Online and Social Media Presence

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Aspect Software News and Updates

Customer Engagement Solutions Market 2018: Global Analysis by Key Players – Avaya, Aspect Software, Genesys, IBM, Oracle

Wiseguyreports.Com Publish New Market Research Report On -“Customer Engagement Solutions Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2022” Posted via Industry Today. Follow us on Twitter @IndustryToday
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Aspect Software Company Life and Culture

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