Aspect Software offers a customer engagement platform. Its cloud customer engagement platform provides contact center interaction management, workforce optimization and self-service/IVR capabilities.

Employee Rating

3.5More
TypeSubsidiary
Parent CompanyVector Capital
HQPhoenix, US
Founded1973
Websiteaspect.com
Aspect Software was founded in 1973 and is headquartered in Phoenix, US
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Key People/Management at Aspect Software

Patrick Dennis

Patrick Dennis

President, CEO
Edward Berndt

Edward Berndt

Chief Customer Officer
Chris DeBiase

Chris DeBiase

CFO
Michael Harris

Michael Harris

CMO
Michael Regan

Michael Regan

Senior Vice President, Research & Development
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Aspect Software Office Locations

Aspect Software has offices in Phoenix, Lombard, Duluth, Brentwood and in 18 other locations
Phoenix, US (HQ)
2325 E Camelback Rd
Brentwood, US
5410 Maryland Way
Duluth, US
4450 River Green Pkwy #100Duluth
Lombard, US
829 Parkview Blvd
Orlando, US
CNL Tower II 420 South Orange Ave. Suite 400
Westford, US
5 Technology Park Dr #9
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Aspect Software Financials and Metrics

Summary Metrics

Founding Date

1973

Total Funding

$50 m

Investors

In total, Aspect Software had raised $50 m. Aspect Software is a subsidiary of Vector Capital

Aspect Software Revenue

Aspect Software's revenue was reported to be $444.90 m in FY, 2014
Annual
USDFY, 2014

Revenue

444.9m

Cost of goods sold

191.4m

Gross profit

253.5m

Gross profit Margin, %

57%
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Revenue

106.0m101.3m97.3m

Cost of goods sold

43.7m42.2m41.8m

Gross profit

62.3m59.1m55.5m

Gross profit Margin, %

59%58%57%
Annual
USDFY, 2014

Cash

17.0m

Accounts Receivable

59.9m

Current Assets

102.6m

PP&E

21.6m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Cash

35.3m21.6m26.9m

Accounts Receivable

50.2m43.3m49.2m

Current Assets

110.5m93.0m102.8m

PP&E

21.3m22.1m21.8m
Annual
USDFY, 2014

Net Income

(35.5m)

Depreciation and Amortization

22.9m

Accounts Payable

5.6m

Cash From Operating Activities

6.2m
Quarterly
USDQ1, 2015Q2, 2015Q3, 2015

Net Income

688.0k(5.2m)(14.8m)

Depreciation and Amortization

5.6m11.4m17.5m

Accounts Payable

(7.1m)(6.6m)(5.3m)

Cash From Operating Activities

33.0m24.4m4.5m
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Aspect Software Operating Metrics

FY, 2014Y, 2016Feb, 2018

Backlog (Cloud)

$100 m

Customers

2.30 k2.10 k

Agents

1.50 m1.40 m

Channel Partners

200
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Aspect Software Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
LinguaSysAugust 11, 2015
VoxeoJuly 10, 2013
QuilogyJanuary 11, 2010
AIM TechnologyJanuary 06, 2009
BlueNote NetworksJuly 08, 2008
Aspect Japan
Aspect Software GmbH
Aspect Telecommunications
Concerto Software
Corsidian SA de CV
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Aspect Software Revenue Breakdown

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Aspect Software revenue breakdown by geographic segment: 6.2% from Rest of Europe and Africa, 13.6% from United Kingdom, 7.5% from Other Americas, 8.0% from Asia Pacific (Including Middle East) and 64.6% from United States

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Aspect Software Online and Social Media Presence

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Aspect Software News and Updates

Customer Engagement Solutions Market Forecast 2025 and its detail analysis by Focusing on Top Key Players like Aspect Software, Microsoft Corporation, IBM Corporation, Calabrio, Avaya, Oracle Corporation, OpenText

This report covers the Customer Engagement Solutions market landscape and its growth prospects over the coming years, the Report also brief deals with the product life cycle, comparing it to the relevant products from across industries that had already been commercialized details the potential for v…

Aspect Software Named #1 Workforce Management Market Share Leader in North America by Pelorus Associates

/ -- - Aspect retains top spot in North America in Pelorus Associates' Workforce Management (WFM) rankings for the 12th consecutive year - Aspect recognized for a reputation of delivering excellent customer care, most complete contact center portfolio in the industry and commitment to technology in…

Aspect Software Announces Cloud Offering Aspect Via 18.1 With Smarter Omni-channel Automation, Streamlined Performance Insights, Improved Employee Engagement, GDPR Compliance Capabilities

/ -- Latest release enhances dynamic chatbot workflow to improve live and virtual-assisted customer engagement NLU-based intent classification design tools, new priority callback options reduce customer effort Streamlined quality and performance coaching offers improved visibility with performance…

Twin Recognition for Aspect Software at Frost and Sullivan Asia-Pacific Best Practices Awards 2018

/ -- Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service omni-channel solutions today announced that it has received two prestigious awards at the 2018 Frost and Sullivan Asia-Pacific Best Practices Awards. These are the 2018 Asia-Pac…

Customer Engagement Solutions Market 2018: Global Analysis by Key Players – Avaya, Aspect Software, Genesys, IBM, Oracle

Wiseguyreports.Com Publish New Market Research Report On -“Customer Engagement Solutions Market - Global Industry Analysis, Size, Share, Trends, Growth and Forecast 2018 - 2022” Posted via Industry Today. Follow us on Twitter @IndustryToday
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Aspect Software Blogs

ACE 2019: It’s Go Time!

You may be familiar with ACE, our annual user conference. But what you think you know is about to be turned on its head. This is a new Aspect, and it’s a new ACE. We’re doing things differently. Instead of sticking with the status quo, we’re ... Continue Reading » The post ACE 2019: It’s Go Time! …

Future success reliant on cloud-based workforce management software

Cloud technology for implementing and administering workforce management (WFM) technology is becoming increasingly important to businesses that are under pressure to maximise workplace productivity, reduce expenditure and improve their bottom line. In our current economic climate of uncertainty and…

Traditional comms channels: a last resort for consumers?

The humble telephone has been a fixture of the customer engagement experience for many decades. It’s still a hugely important piece of the puzzle, but the evolution in mindset of the younger generation means that it’s now becoming a last resort rather than a first ... Continue Reading » The post …

Consumers increasingly comfortable with human-mimicking robots in customer service

As advanced technologies with machine learning capabilities become more and more commonplace and the general public become more accustomed to interacting with these types of technologies and virtual assistants – such as Amazon Alexa and Google home – more organisations are looking at how they ... …

Cloud: enabling contact centre AI

Over the last few years, artificial intelligence has been one of the biggest buzzwords in the contact centre and the tech world in general, with more and more organisations understanding the benefits that it can bring. Whether it’s improved efficiencies, cost reductions or improvements to ... Con…

Mitarbeiter im Fokus: Trends in Workforce Optimization Software

Eine mitarbeiterorientierte Ausgestaltung des Contact Center Arbeitsplatzes wird immer wichtiger. Denn zufriedene Mitarbeiter sind der Schlüssel für zufriedene Kunden und Mitarbeiterzufriedenheit und Transparenz sind wichtige Bausteine, um eine kostenintensive, hohe Fluktuation zu vermeiden. Hierbei…
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Aspect Software Frequently Asked Questions

  • When was Aspect Software founded?

    Aspect Software was founded in 1973.

  • Who are Aspect Software key executives?

    Aspect Software's key executives are Patrick Dennis, Edward Berndt and Chris DeBiase.

  • What is Aspect Software revenue?

    Latest Aspect Software annual revenue is $444.9 m.

  • Who are Aspect Software competitors?

    Competitors of Aspect Software include Teleopti, Monet Software and Genesys.

  • Where is Aspect Software headquarters?

    Aspect Software headquarters is located at 2325 E Camelback Rd, Phoenix.

  • Where are Aspect Software offices?

    Aspect Software has offices in Phoenix, Lombard, Duluth, Brentwood and in 18 other locations.

  • How many offices does Aspect Software have?

    Aspect Software has 24 offices.