Aria Solutions

    OverviewSuggest Edit

    Aria Solutions is a company that provides contact center software applications and customer engagement solutions. It specializes in working with three CX platforms. The Company's products aim to solve business and technology problems, they offer planning, analyzing, simulation, deployment and management services. The Company serves finance, insurance, retail, consulting, technology, service, education, medical and manufacturing industry sectors.

    TypePrivate
    Founded1997
    HQCalgary, CA
    Websiteariasolutions.com
    Employee Ratings4.1

    Latest Updates

    Employees (est.) (Nov 2021)29(-3%)
    Cybersecurity ratingBMore
    Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
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    Key People/Management at Aria Solutions

    Robert Church

    Robert Church

    CEO/President
    Noel Roberts

    Noel Roberts

    CTO and VP, Marketing
    David Murashige

    David Murashige

    SVP of Customer Engagement
    Ron Owens

    Ron Owens

    SVP, Operations
    Kelly Wilson

    Kelly Wilson

    VP, Client Delivery
    Michael Rowland

    Michael Rowland

    VP, Engineering and IT
    Show more

    Aria Solutions Office Locations

    Aria Solutions has offices in Calgary and Allen
    Calgary, CA (HQ)
    110-12th Ave., Suite 600
    Calgary, CA
    801 6 Ave SW #2460
    Allen, TX, US
    825 Watters Creek Blvd Building M, Suite 250
    Show all (3)

    Aria Solutions Financials and Metrics

    Summary Metrics

    Founding Date

    1997

    Aria Solutions Cybersecurity Score

    Cybersecurity ratingPremium dataset

    B

    85/100

    SecurityScorecard logo

    Aria Solutions Online and Social Media Presence

    Embed Graph

    Aria Solutions Blogs

    5 reasons why you shouldn’t build your own WFM feed

    5 reasons why you shouldn’t build your own WFM feed “WFM often ranks as one the most important applications in the contact centre, as much as 70% of your running costs are staffing related and WFM is crucial to ensure you balance exceptional customer service whilst balancing the costs of that servic…

    Quick Principles of Re-engineering a Process in Salesforce

    Designing a process from scratch is already a task and a half for your Salesforce org, but re-engineering a process is even a bigger undertaking when the process has been in use for some time. Many considerations need to be paid towards how to begin re-engineering, how to maintain the design after t…

    3 Quick Principles of Re-engineering a Process in Salesforce

    Designing a process from scratch is already a task and a half for your Salesforce org, but re-engineering a process is even a bigger undertaking when the process has been in use for some time. Many considerations need to be paid towards how to begin re-engineering, how to maintain the design after t…

    5 Pillars of Success for the Modern Contact Center

    As we’ve come to know that understanding our customers and meeting their needs is one of the key building blocks for this new decade, it has also become one of the most competitive areas in business. Two-thirds of businesses surveyed report that they compete mainly on customer experience. The global…

    How to Enable Customer Service Agents in the Omnichannel Era

    Change is the only constant in the contact center. It’s a landscape in constant flux. Interactions once conducted on traditional channels like voice, email and standard IVR are moving to more manageable, lower-cost alternatives like chatbots, VPA (Alexa) and WhatsApp. But with rapid technological ad…

    Aria Solutions Frequently Asked Questions

    • When was Aria Solutions founded?

      Aria Solutions was founded in 1997.

    • Who are Aria Solutions key executives?

      Aria Solutions's key executives are Robert Church, Noel Roberts and David Murashige.

    • How many employees does Aria Solutions have?

      Aria Solutions has 29 employees.

    • Who are Aria Solutions competitors?

      Competitors of Aria Solutions include Aspect Software, Calabrio and Genesys.

    • Where is Aria Solutions headquarters?

      Aria Solutions headquarters is located at 110-12th Ave., Suite 600, Calgary.

    • Where are Aria Solutions offices?

      Aria Solutions has offices in Calgary and Allen.

    • How many offices does Aria Solutions have?

      Aria Solutions has 3 offices.