OverviewSuggest Edit

Calabrio is a company developing a contact center workforce optimization suite. It offers Calabrio ONE, a solution that provides call recording, quality management, workforce management, voice-of-the-customer analytics, and reporting capabilities. The suite records, captures, and analyzes customer interactions and delivers a single view of the customer. Calabrio serves healthcare, telecom, retail, financial, hospitality, and insurance industries, as well as utilities and airlines.

HQMinneapolis, MN, US
Employee Ratings3.5
Overall CultureF

Latest Updates

Employees (est.) (Jul 2021)692(+2%)
Job Openings71
Cybersecurity ratingAMore

Key People/Management at Calabrio

Tom Goodmanson

Tom Goodmanson

President and CEO
Matt Matsui

Matt Matsui

Chief Product Officer
Kristin Gaarder

Kristin Gaarder

Chief Human Resources Officer
Rebecca Martin

Rebecca Martin

Chief Marketing Officer
John Norton

John Norton

Chief Revenue Officer
Ross Daniels

Ross Daniels

Chief Marketing Officer
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Calabrio Office Locations

Calabrio has offices in Minneapolis, Greenwood Village, Vancouver, Singapore and in 2 other locations
Minneapolis, MN, US (HQ)
241 N 5th Ave
Greenwood Village, CO, US
5619 DTC Pkwy #910
Vancouver, CA
595 Burrard St #423
Singapore, SG
Level 42, Suntec Tower 8 Temasek Boulevard
Stockholm, SE
Linnégatan 87
London, GB
Marylebone Railway Station, 12 Melcombe Pl, Marylebone
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Calabrio Financials and Metrics

Summary Metrics

Founding Date


Calabrio total Funding

$9 m

Time since last funding

3 years ago

Calabrio investors

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Calabrio Operating Metrics

Sep, 2019Jul, 2020



Patents (US)




Trademarks (US)

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Calabrio Acquisitions / Subsidiaries

Company NameDateDeal Size
TeleoptiJune 06, 2019
SymmetricsApril 04, 2017

Calabrio Cybersecurity Score

Cybersecurity ratingPremium dataset



SecurityScorecard logo

Calabrio Online and Social Media Presence

Embed Graph

Calabrio Company Culture

  • Overall Culture



  • CEO Rating



  • Compensation



  • Diversity



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Calabrio News and Updates

2019-2020 Workforce Management (WFM) Product & Market Report, Featuring Aspect, Calabrio, Genesys, NICE, Teleopti, and Verint

DUBLIN, March 29, 2019 /PRNewswire/ -- The "2019-2020 Workforce Management Product and Market Report" report has been added to's offering. 2019-2020 Workforce Management Product and Market provides an in-depth analysis of the contact center WFM market, the...

Contact Center Market 2018 New Strategies, Price, Future Roadmap and Key Players are Avaya, cisco, Huawei, Enghouse, Verint, HP Enterprise, NFC, NICE, MINI and Calabrio

The Insight Partners has announced the “Global Contact Center Market Research Report 2025” The report focuses on global major leading industry players with information such as company profiles, product picture and specification. Posted via Industry Today. Follow us on Twitter @IndustryToday

Customer Engagement Solutions Market Forecast 2025 and its detail analysis by Focusing on Top Key Players like Aspect Software, Microsoft Corporation, IBM Corporation, Calabrio, Avaya, Oracle Corporation, OpenText

This report covers the Customer Engagement Solutions market landscape and its growth prospects over the coming years, the Report also brief deals with the product life cycle, comparing it to the relevant products from across industries that had already been commercialized details the potential for v…

New Research Report on Global Workforce Management Software Market 2018-2025: Top Key Players (Aspect, Workforce Software, Clicksoftware, Calabrio, ATOSS, Genesys among others), Market Size, Growth Overview, Worldwide Segmentation, Mega Trends

The research report of Global Workforce Management Software Market examines the current and futuristic development estimate of the market. This report offers a complete detail about the market which is extremely thrusting in the present market situation. Posted via Industry Today. Follow us on Twit…

Human interaction more reliable than machines

Calabrio study shows talking to a real person can be the key to forming better bonds with customers.

Businesses not utilising the full potential of their data

Calabrio report find that companies know data is crucial when making decisions, but aren't getting all the information they need.
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Calabrio Blogs

The Eighth Time is the Charm: Calabrio Again Named a Top Workplace in Minnesota by the Star Tribune

If the past 18 months has taught us anything, it is that almost everything can change in a matter of days, let alone 365. So, I am ecstatic to say that something that has not changed is Calabrio’s dedication to creating an employee-centric workplace. And I’m very proud that the Star Tribune has name…

Plotting the right (Green)Path: Calabrio Customer is a Finalist in the 2021 ICMI Global Contact Center Awards

Leadership has certainly had its challenges this past year—as face-to-face meetings have been replaced with virtual interactions and team camaraderie turned into sending emojis over chat. Albeit the hurdles, we’re proud to announce one of these leaders has been recognized by ICMI as a stand-out mana…

When Plan Meets Reality: Calabrio Named a Visionary for the Fifth Consecutive Year in the 2021 Gartner Magic Quadrant for Workforce Engagement Management (WEM)

There’s something to be said for planning ahead. But no one was planning for a pandemic. Or were we?   On the surface, Calabrio and our customers were planning for a continued shift to a hybrid workforce, more agent autonomy and flexibility in scheduling. We were planning for a cloud-first infrastru…

Hip Hip Hooray! Calabrio Customer is a Finalist for SWPP WFM Professional of the Year

We’ve seen customers creatively step up to the challenges of this unique year—engaging their workforce and delivering on customer service expectations. We’re proud to share that one of these innovators has been recognized by the Society of Workforce Planning Professionals as a top-notch contact cent…

Calabrio Wins CUSTOMER Workforce Optimization Innovation Awards for Full WFO Suite and Speech Analytics

2020 was a time of great change for the contact center. Agents began hosting their frontline communications with customers from home offices – fundamentally shifting how the workforce operates – and many companies finally recognized that new strategies were needed to their customers’ needs at the fo…

Contact Center Talent in These Changing Times, Part 3 – The Rise of the Research Team, Making Executive Leadership Even Stronger

This guest post is authored by Steven Kaish, SVP, Product Marketing & Technical Partners at Glia. “I can see all obstacles in my way,” sang Johnny Nash* in his signature hit “I Can See Clearly Now.” He may have been singing about overcoming personal adversity, but this anthem of optimism is equa…
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Calabrio Frequently Asked Questions

  • When was Calabrio founded?

    Calabrio was founded in 2007.

  • Who are Calabrio key executives?

    Calabrio's key executives are Tom Goodmanson, Matt Matsui and Kristin Gaarder.

  • How many employees does Calabrio have?

    Calabrio has 692 employees.

  • Who are Calabrio competitors?

    Competitors of Calabrio include ATOSS, Ameyo and WorkForce Software.

  • Where is Calabrio headquarters?

    Calabrio headquarters is located at 241 N 5th Ave, Minneapolis.

  • Where are Calabrio offices?

    Calabrio has offices in Minneapolis, Greenwood Village, Vancouver, Singapore and in 2 other locations.

  • How many offices does Calabrio have?

    Calabrio has 6 offices.