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Wayfair key operating metrics including Suppliers, environmental, and social and governance score (ESG).

Suppliers

16K
33.3%

Q1, 2021

Active Customers

33.2M
57.3%

Q1, 2021

Office Space (US), sq. ft.

1.2M
37.9%

FY, 2020

Operating Metrics

MetricsFY, 2018FY, 2019FY, 2020
Suppliers11K12K16K
Active Customers15.2M20.3M31.2M
Office Space (US), sq. ft.689K870K1.2M
Offices Leased7
House Brands8090100
Orders Delivered, units28.1M37.6M61M
Net Revenue per Active Customer$443.0$448.0$453.0
Average Order Value$239.0$241.0$232.0
Customer Service Facilities Space (Leased, International), sq. ft.36K205K
Logistics Facilities Space (Leased, International), sq. ft.2.4M3.8M
Logistics Facilities Space (Leased, US), sq. ft.13.1M14.7M
Office Space (International), sq. ft.167K200K
Customer Service Facilities Space (Leased, US), sq. ft.368K2.3M

Environmental, Social and Governance (ESG)

Overall

40-49 out of 100

Community

Employees

Environment

Governance

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Source:CSRHub

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