Vizolution is the provider of a suite of digital customer engagement solutions that allow presenters to remotely and securely share visual information with a customer on a real time basis during a call.
vScreen works seamlessly within any call centre, sales or support team environment. A screen-sharing session can start spontaneously within any customer conversation, without the need for any software download. vScreen has proven results with >20% improvements in sales productivity, customer satisfaction ratings > 94%, and reduced compliance risk with a time and date stamped audit trail.
vChat significantly enhances the concept of web chat, enabling the adviser to enhance a standard web chat conversation with images, electronic signatures, calculators and the delivery of files associated with the web chat text. vChat transforms normal webchat into a multimedia experience. All images can be approved by compliance prior the conversation with the customer to ensure that the engagement is thoroughly compliant.
vDoc is an innovative, omni-channel customer portal that allows customers to securely sign, download and upload documentation. vDoc has been designed for the needs of the Financial Services sector with particular focus on security and compliance. vDoc has integrated workflow functionality that manages customer cases which automatically sends periodic customized email and SMS prompts to customers to maximize customer completions.