UserVoice
OverviewSuggest Edit
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. The Company's products include UserVoice Feedback — a hosted tool for gathering and prioritizing product ideas directly from a company's customers; UserVoice Helpdesk — a simple-to-use ticketing system that helps companies solve more customer issues in less time; UserVoice Full Service — a complete customer service solution that bundles Feedback and Helpdesk into a single, easy-to-manage environment.
| Type | Private | |
| Founded | 2007 | |
| HQ | San Francisco, CA, US | Map |
| Website | uservoice.com | |
| Employee Ratings | More | |
| Overall Culture | C | More |
Latest Updates
| Employees (est.) (Apr 2022) | 59 | (+4%) |
| Cybersecurity rating | B | More |
Key People/Management at UserVoice
Richard White
CEO / Co-Founder
Matt Young
Vice President of Engineering
Aaron Lapierre
Director of Customer Success
UserVoice Office Locations
UserVoice has offices in San Francisco and Raleigh
San Francisco, CA, US (HQ)
121 2nd St Floor 4, San Francisco
Raleigh, NC, US
234 Fayetteville St 3rd Floor
San Francisco, CA, US
655 Montgomery St #1170, San Francisco
UserVoice Financials and Metrics
Summary Metrics
Founding Date | 2007 |
UserVoice total Funding | $1.8 m |
UserVoice latest funding size | $1 m |
Time since last funding | 11 years ago |
UserVoice investors | The Accelerator Group, Western Technology Investment, Tekton Ventures, Baseline Ventures, Dharmesh Shah, Aayush Phumbhra, Betaworks, Localglobe |
UserVoice's latest funding round in November 2011 was reported to be $1 m. In total, UserVoice has raised $1.8 m
UserVoice Cybersecurity Score
UserVoice Online and Social Media Presence
17.23k Twitter followers
UserVoice has 17.23k Twitter Followers. The number of followers has decreased 0.1% month over month and decreased 0.3% quarter over quarter
UserVoice's Trends
Twitter Engagement Stats for @uservoice
9.9k
Tweets
1.8k
Following
17.2k
Followers
9
Tweets last 30 days
0.6
Avg. likes per Tweet
55.6%
Tweets with engagement
UserVoice Company Culture
Overall Culture
C
72/100
CEO Rating
C-
67/100
Compensation
C
69/100
UserVoice News and Updates
February 17, 2022
UserVoice Launches UserVoice Validation, a Radically Simple Way for Product Teams to Conduct Meaningful Research
Businesses looking to incorporate user-informed product research can now use UserVoice Validation to quickly test product ideas and existing functionality.
UserVoice Blogs
September 14, 2021
Validating product decisions: tips from 8 experts
Validating product decisions: tips from 8 experts
As product managers, we understand the significance of validating an idea before committing to the build. However, often validation is easier said than done.
Ideas come from every which way because everyone involved with your …
August 12, 2021
Managing feature requests: A comprehensive guide
Feature requests are invaluable opportunities to discover ways to improve your product and better serve your users’ ever-evolving needs. A smooth feature request process can demonstrate to your customers that you’re listening to them and prioritizing their needs, in turn …
August 10, 2021
3 tips for improving your feature request responses
If you’re in the SaaS business, odds are you get feature requests from your users all the time. Receiving this feedback is a great sign, it means your users use and value your product enough to try and make it …
April 13, 2021
How to get more user feedback for your B2B SaaS product
Getting high-quality feedback from your users isn’t as difficult as it may seem. If you’re not welcoming user feedback about your product, you’re likely missing out on valuable product opportunities. After all, what better way to ensure your product remains …
February 23, 2021
Breaking Down the Product and Engineering Wall: A Catalyst for Product Success
While there are many reasons to unite your product and engineering teams, shipping better software faster is among the most compelling of the bunch. At UserVoice, we found that the separation of our product and engineering teams led to finger-pointing. …
February 10, 2021
Product backlog keeping you up at night? Throw it away.
What would you say if I told you that your product backlog is hindering your product and engineering teams from building the software your customers actually want? What if I said that by eliminating your backlog entirely and beginning each …
UserVoice Frequently Asked Questions
When was UserVoice founded?
UserVoice was founded in 2007.
Who are UserVoice key executives?
UserVoice's key executives are Richard White, Matt Young and Aaron Lapierre.
How many employees does UserVoice have?
UserVoice has 59 employees.
Who are UserVoice competitors?
Competitors of UserVoice include Folloze, Touchwork and Sitel Group.
Where is UserVoice headquarters?
UserVoice headquarters is located at 121 2nd St Floor 4, San Francisco, San Francisco.
Where are UserVoice offices?
UserVoice has offices in San Francisco and Raleigh.
How many offices does UserVoice have?
UserVoice has 3 offices.
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