UserVoice

OverviewSuggest Edit

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. The Company's products include UserVoice Feedback — a hosted tool for gathering and prioritizing product ideas directly from a company's customers; UserVoice Helpdesk — a simple-to-use ticketing system that helps companies solve more customer issues in less time; UserVoice Full Service — a complete customer service solution that bundles Feedback and Helpdesk into a single, easy-to-manage environment.
TypePrivate
Founded2007
HQSan Francisco, CA, US
Websiteuservoice.com
Employee Ratings4.7
Overall CultureC

Latest Updates

Employees (est.) (Feb 2021)56(+2%)
Cybersecurity ratingBMore

Key People/Management at UserVoice

Richard White

Richard White

CEO / Co-Founder
Matt Young

Matt Young

Vice President of Engineering
Aaron Lapierre

Aaron Lapierre

Director of Customer Success
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UserVoice Office Locations

UserVoice has offices in San Francisco and Raleigh
San Francisco, CA, US (HQ)
121 2nd St Floor 4, San Francisco
Raleigh, NC, US
234 Fayetteville St 3rd Floor
San Francisco, CA, US
655 Montgomery St #1170, San Francisco
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UserVoice Financials and Metrics

Summary Metrics

Founding Date

2007

UserVoice total Funding

$1.8 m

UserVoice latest funding size

$1 m

Time since last funding

9 years ago

UserVoice investors

UserVoice's latest funding round in November 2011 was reported to be $1 m. In total, UserVoice has raised $1.8 m
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UserVoice Cybersecurity Score

Cybersecurity ratingPremium dataset

B

86/100

SecurityScorecard logo

UserVoice Online and Social Media Presence

Embed Graph

UserVoice Company Culture

  • Overall Culture

    C

    72/100

  • CEO Rating

    C-

    67/100

  • Compensation

    C

    69/100

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UserVoice Blogs

Breaking Down the Product and Engineering Wall: A Catalyst for Product Success

While there are many reasons to unite your product and engineering teams, shipping better software faster is among the most compelling of the bunch. At UserVoice, we found that the separation of our product and engineering teams led to finger-pointing. …

Product backlog keeping you up at night? Throw it away.

What would you say if I told you that your product backlog is hindering your product and engineering teams from building the software your customers actually want? What if I said that by eliminating your backlog entirely and beginning each …

How we Doubled our Valuable Product Releases by Adopting Shape Up

Is the software you’re building delivering the most value to your customers? When we asked ourselves at UserVoice this very question at the beginning of 2020 we weren’t proud of our answer. Realizing (and admitting) we’d failed to maintain focus …

Get customer voices out of the stands and onto the field with UserVoice and Microsoft Teams

We’ve said it before, and we’ll say it again: committing to customer-centricity means making it an organization-wide effort. Today, we’re making it easier for organizations to live up to that commitment with our new integration for Microsoft Teams. This is …

Go beyond votes and customer quotes to surface your most valuable product opportunities

For B2B organizations, gaining an actionable understanding of customer needs takes more than just votes and customer quotes. While feedback from individual users can help paint a picture of a customer problem, it can be tricky to validate the potential …

Introducing UserVoice’s Gainsight Integration

We strongly believe Product and Customer Success teams are key partners in customer-centricity. And as the importance of strong relationships between Product Management and Customer Success teams has grown over the years, so has our commitment to bridging the gap …
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UserVoice Frequently Asked Questions

  • When was UserVoice founded?

    UserVoice was founded in 2007.

  • Who are UserVoice key executives?

    UserVoice's key executives are Richard White, Matt Young and Aaron Lapierre.

  • How many employees does UserVoice have?

    UserVoice has 56 employees.

  • Who are UserVoice competitors?

    Competitors of UserVoice include Folloze, ClickFox and MRP.

  • Where is UserVoice headquarters?

    UserVoice headquarters is located at 121 2nd St Floor 4, San Francisco, San Francisco.

  • Where are UserVoice offices?

    UserVoice has offices in San Francisco and Raleigh.

  • How many offices does UserVoice have?

    UserVoice has 3 offices.