UserVoice

OverviewSuggest Edit

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. The Company's products include UserVoice Feedback — a hosted tool for gathering and prioritizing product ideas directly from a company's customers; UserVoice Helpdesk — a simple-to-use ticketing system that helps companies solve more customer issues in less time; UserVoice Full Service — a complete customer service solution that bundles Feedback and Helpdesk into a single, easy-to-manage environment.
TypePrivate
Founded2007
HQSan Francisco, US
Websiteuservoice.com
Employee Ratings4.7
Culture scoreC

Latest Updates

Employees (est.) (May 2020)55(-5%)
Job Openings3

Key People/Management at UserVoice

Richard White

Richard White

CEO / Co-Founder
Matt Young

Matt Young

Vice President of Engineering
Aaron Lapierre

Aaron Lapierre

Director of Customer Success
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UserVoice Office Locations

UserVoice has offices in San Francisco and Raleigh
San Francisco, US (HQ)
121 2nd St Floor 4, San Francisco
Raleigh, US
234 Fayetteville St 3rd Floor
San Francisco, US
655 Montgomery St #1170, San Francisco
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UserVoice Financials and Metrics

Summary Metrics

Founding Date

2007

UserVoice total Funding

$1.8 m

UserVoice latest funding size

$1 m

Time since last funding

9 years ago

UserVoice investors

UserVoice's latest funding round in November 2011 was reported to be $1 m. In total, UserVoice has raised $1.8 m
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UserVoice Online and Social Media Presence

Embed Graph

UserVoice Company Culture

  • Overall Culture

    C

    72/100

  • CEO Rating

    C-

    67/100

  • Compensation

    C+

    69/100

Learn more on Comparably

UserVoice Blogs

How to Foster Shared Understanding of Customer Needs

Customers are all that really matter. You can build the slickest products in the world and offer seemingly amazing services, but if people aren’t buying and using them, it’s all for naught. Internal stakeholders talk about customers all the time, but …

The Top 5 Technical Skills Every Product Manager Should Know

While a technical background is a mandatory prerequisite for becoming a product manager, there are some technical skills worth having in your toolbox as a PM. The good news is you don’t need to go back to school to master …

Bringing the Power of UserVoice to Slack

At UserVoice, we believe customer-centricity is an organization-wide effort. Putting customers at the core of your organization’s operations demands close cross-functional collaboration and shared understanding of customer needs. In the spirit of better supporting that, we’re thrilled to announce we…

How to Start a Customer Advisory Board

A customer advisory board is a great way to truly understand customers and find ways improve your product whether it’s just been introduced or has been established for some time. I mean, what’s not to like about getting free advice …

User Research vs Market Research

Most great products don’t happen on accident. They’re the result of creativity, innovative thinking, and in the majority of cases, a lot of research. Two critical pieces of the research puzzle include market research and user research, each with its …

5 Costly User Research Mistakes (and How to Avoid them)

From an outside perspective, conducting user research can seem like child’s play. You ask users a few questions, or observe how they use your product…and BAM! As if by magic, you know exactly how to knock their socks off next. …
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UserVoice Frequently Asked Questions

  • When was UserVoice founded?

    UserVoice was founded in 2007.

  • Who are UserVoice key executives?

    UserVoice's key executives are Richard White, Matt Young and Aaron Lapierre.

  • How many employees does UserVoice have?

    UserVoice has 55 employees.

  • Who are UserVoice competitors?

    Competitors of UserVoice include Folloze, Enprecis Group and MRP.

  • Where is UserVoice headquarters?

    UserVoice headquarters is located at 121 2nd St Floor 4, San Francisco, San Francisco.

  • Where are UserVoice offices?

    UserVoice has offices in San Francisco and Raleigh.

  • How many offices does UserVoice have?

    UserVoice has 3 offices.