OverviewSuggest Edit

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. The Company's products include UserVoice Feedback — a hosted tool for gathering and prioritizing product ideas directly from a company's customers; UserVoice Helpdesk — a simple-to-use ticketing system that helps companies solve more customer issues in less time; UserVoice Full Service — a complete customer service solution that bundles Feedback and Helpdesk into a single, easy-to-manage environment.
TypePrivate
Founded2007
HQSan Francisco, CA, US
Websiteuservoice.com
Employee Ratings4.7
Overall CultureC

Latest Updates

Employees (est.) (Apr 2022)59(+4%)
Cybersecurity ratingBMore
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Key People/Management at UserVoice

Richard White

Richard White

CEO / Co-Founder
Matt Young

Matt Young

Vice President of Engineering
Aaron Lapierre

Aaron Lapierre

Director of Customer Success
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UserVoice Office Locations

UserVoice has offices in San Francisco and Raleigh
San Francisco, CA, US (HQ)
121 2nd St Floor 4, San Francisco
Raleigh, NC, US
234 Fayetteville St 3rd Floor
San Francisco, CA, US
655 Montgomery St #1170, San Francisco
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UserVoice Financials and Metrics

Summary Metrics

Founding Date

2007

UserVoice total Funding

$1.8 m

UserVoice latest funding size

$1 m

Time since last funding

11 years ago

UserVoice investors

UserVoice's latest funding round in November 2011 was reported to be $1 m. In total, UserVoice has raised $1.8 m
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UserVoice Cybersecurity Score

Cybersecurity ratingPremium dataset

B

84/100

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UserVoice Online and Social Media Presence

Embed Graph

UserVoice Company Culture

  • Overall Culture

    C

    72/100

  • CEO Rating

    C-

    67/100

  • Compensation

    C

    69/100

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UserVoice News and Updates

UserVoice Launches UserVoice Validation, a Radically Simple Way for Product Teams to Conduct Meaningful Research

Businesses looking to incorporate user-informed product research can now use UserVoice Validation to quickly test product ideas and existing functionality.

UserVoice Blogs

Validating product decisions: tips from 8 experts

Validating product decisions: tips from 8 experts As product managers, we understand the significance of validating an idea before committing to the build. However, often validation is easier said than done.  Ideas come from every which way because everyone involved with your …

Managing feature requests: A comprehensive guide

Feature requests are invaluable opportunities to discover ways to improve your product and better serve your users’ ever-evolving needs. A smooth feature request process can demonstrate to your customers that you’re listening to them and prioritizing their needs, in turn …

​​3 tips for improving your feature request responses

If you’re in the SaaS business, odds are you get feature requests from your users all the time. Receiving this feedback is a great sign, it means your users use and value your product enough to try and make it …

How to get more user feedback for your B2B SaaS product

Getting high-quality feedback from your users isn’t as difficult as it may seem. If you’re not welcoming user feedback about your product, you’re likely missing out on valuable product opportunities. After all, what better way to ensure your product remains …

Breaking Down the Product and Engineering Wall: A Catalyst for Product Success

While there are many reasons to unite your product and engineering teams, shipping better software faster is among the most compelling of the bunch. At UserVoice, we found that the separation of our product and engineering teams led to finger-pointing. …

Product backlog keeping you up at night? Throw it away.

What would you say if I told you that your product backlog is hindering your product and engineering teams from building the software your customers actually want? What if I said that by eliminating your backlog entirely and beginning each …
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UserVoice Frequently Asked Questions

  • When was UserVoice founded?

    UserVoice was founded in 2007.

  • Who are UserVoice key executives?

    UserVoice's key executives are Richard White, Matt Young and Aaron Lapierre.

  • How many employees does UserVoice have?

    UserVoice has 59 employees.

  • Who are UserVoice competitors?

    Competitors of UserVoice include Folloze, Touchwork and Sitel Group.

  • Where is UserVoice headquarters?

    UserVoice headquarters is located at 121 2nd St Floor 4, San Francisco, San Francisco.

  • Where are UserVoice offices?

    UserVoice has offices in San Francisco and Raleigh.

  • How many offices does UserVoice have?

    UserVoice has 3 offices.