UserVoice

OverviewSuggest Edit

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. The Company's products include UserVoice Feedback — a hosted tool for gathering and prioritizing product ideas directly from a company's customers; UserVoice Helpdesk — a simple-to-use ticketing system that helps companies solve more customer issues in less time; UserVoice Full Service — a complete customer service solution that bundles Feedback and Helpdesk into a single, easy-to-manage environment.
TypePrivate
Founded2007
HQSan Francisco, US
Websiteuservoice.com
Employee Ratings4.7
Overall CultureC

Latest Updates

Employees (est.) (Nov 2020)56
Cybersecurity ratingBMore

Key People/Management at UserVoice

Richard White

Richard White

CEO / Co-Founder
Matt Young

Matt Young

Vice President of Engineering
Aaron Lapierre

Aaron Lapierre

Director of Customer Success
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UserVoice Office Locations

UserVoice has offices in San Francisco and Raleigh
San Francisco, US (HQ)
121 2nd St Floor 4, San Francisco
Raleigh, US
234 Fayetteville St 3rd Floor
San Francisco, US
655 Montgomery St #1170, San Francisco
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UserVoice Financials and Metrics

Summary Metrics

Founding Date

2007

UserVoice total Funding

$1.8 m

UserVoice latest funding size

$1 m

Time since last funding

9 years ago

UserVoice investors

UserVoice's latest funding round in November 2011 was reported to be $1 m. In total, UserVoice has raised $1.8 m
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UserVoice Cybersecurity Score

Cybersecurity ratingPremium dataset

B

88/100

SecurityScorecard logo

UserVoice Online and Social Media Presence

Embed Graph

UserVoice Company Culture

  • Overall Culture

    C

    72/100

  • CEO Rating

    C-

    67/100

  • Compensation

    C+

    69/100

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UserVoice Blogs

Get customer voices out of the stands and onto the field with UserVoice and Microsoft Teams

We’ve said it before, and we’ll say it again: committing to customer-centricity means making it an organization-wide effort. Today, we’re making it easier for organizations to live up to that commitment with our new integration for Microsoft Teams. This is …

Go beyond votes and customer quotes to surface your most valuable product opportunities

For B2B organizations, gaining an actionable understanding of customer needs takes more than just votes and customer quotes. While feedback from individual users can help paint a picture of a customer problem, it can be tricky to validate the potential …

Introducing UserVoice’s Gainsight Integration

We strongly believe Product and Customer Success teams are key partners in customer-centricity. And as the importance of strong relationships between Product Management and Customer Success teams has grown over the years, so has our commitment to bridging the gap …

New in UserVoice: Feedback Management Tools for your Front-Line

Customer-centricity is a team sport. Every functional area and individual in your organization plays its own role in living up to your company’s commitment to customer-centricity. For product folks, it’s understanding customer needs and making decisions that help solve for …

How well is your customer feedback program performing?

I think it’s safe to assume the majority of product teams agree that customer feedback is a critical input for making customer-centric product decisions. However, capturing and managing feedback effectively is a task often fraught with many questions. What exactly …

More Action, Less Analysis: Feedback Insights at your Fingertips

Today, we’re excited to announce two new dashboards now available in your UserVoice admin console. Our all new Idea Insights Dashboard and reimagined UserVoice Activity Report help you focus on the most important pieces of feedback and continuously improve your …
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UserVoice Frequently Asked Questions

  • When was UserVoice founded?

    UserVoice was founded in 2007.

  • Who are UserVoice key executives?

    UserVoice's key executives are Richard White, Matt Young and Aaron Lapierre.

  • How many employees does UserVoice have?

    UserVoice has 56 employees.

  • Who are UserVoice competitors?

    Competitors of UserVoice include Folloze, ClickFox and MRP.

  • Where is UserVoice headquarters?

    UserVoice headquarters is located at 121 2nd St Floor 4, San Francisco, San Francisco.

  • Where are UserVoice offices?

    UserVoice has offices in San Francisco and Raleigh.

  • How many offices does UserVoice have?

    UserVoice has 3 offices.