Eptica is a provider of multichannel customer engagement software, covering the email, web, social media, webchat, and agent channels. The company offers a suite of solutions aimed at allowing organizations to improve engagement with customers, increase efficiency, and drive sales by delivering personalized responses to customers' queries.

Employee Rating

3.2More
TypeSubsidiary
Parent CompanyEnghouse Systems
HQBoulogne-Billancourt, FR
Founded2001
Websiteeptica.com
Cybersecurity ratingBMore
Eptica was founded in 2001 and is headquartered in Boulogne-Billancourt, FR

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Key People/Management at Eptica

Pascal Gauvrit

Pascal Gauvrit

Managing Director
Olivier Njamfa

Olivier Njamfa

CEO, Enghouse Interactive France; Co-Founder of Eptica
Laure Schwerer

Laure Schwerer

Administrative and Financial Director
Thierry Gandilhon

Thierry Gandilhon

Board Member
Benoit Savoret

Benoit Savoret

Board Member
Xavier Brunaud

Xavier Brunaud

Board Member
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Eptica Office Locations

Eptica has offices in Boulogne-Billancourt, Nantes, Boston, Singapore and in 1 other location
Boulogne-Billancourt, FR (HQ)
63B Rue de Sèvres
Nantes, FR
26 Boulevard de Stalingrad
Singapore, SG
25 North Bridge Rd
Reading, GB
Level 1, Imperium, Imperial Way
Boston, MA, US
470 Atlantic Ave
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Eptica Financials and Metrics

Summary Metrics

Founding Date

2001

Total Funding

$13.4 m

Investors

In total, Eptica had raised $13.4 m. Eptica is a subsidiary of Enghouse Systems

Eptica Revenue

Eptica's revenue was reported to be £2.04 m in FY, 2018 which is a 15% decrease from the previous period.
GBPFY, 2016FY, 2017FY, 2018

Revenue

2.9m2.4m2.0m

Revenue growth, %

(16%)(15%)

Cost of goods sold

934.9k803.2k

Gross profit

1.9m1.6m
GBPFY, 2016FY, 2017FY, 2018

Cash

270.5k65.9k280.7k

Accounts Receivable

1.2m808.7k544.8k

PP&E

4.3k7.6k4.3k

Total Assets

1.4m882.2k829.7k
GBPFY, 2016

Revenue/Employee

36.5k

Debt/Equity

2.1 x

Debt/Assets

0.7 x

Financial Leverage

3.1 x
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Eptica Operating Metrics

Sep, 2019

Enterprise Customers

450
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Eptica Cybersecurity Score

Cybersecurity ratingPremium dataset

B

89/100

SecurityScorecard logo

Eptica Online and Social Media Presence

Embed Graph

Eptica News and Updates

Brands Failing to Listen Effectively to Voice of the Customer, Eptica Research Finds

READING, England, November 7, 2018 /PRNewswire/ -- Lack of insight holding back CX and business improvement While over three quarters (78%) of brands now measure customer satisfaction, most admit to failing to get real business insight from listening to the Voice of the Customer (VoC)....

Eptica Blogs

Moving to the cloud – 5 tips for a winning strategy

Date:  Monday, September 6, 2021 Author:  Pauline Ashenden - Demand Generation Manager Moving to the cloud – 5 tips for a winning strategy Published on: September 06, 2021 Author: Pauline Ashenden - Demand Generation Manager More and more contact centres are recognis…

How to plan for customer service success at peak times

Date:  Monday, August 30, 2021 Author:  Pauline Ashenden - Demand Generation Manager How to plan for customer service success at peak times Published on: August 30, 2021 Author: Pauline Ashenden - Demand Generation Manager Every sector faces peaks in demand, where de…

Understanding the benefits of moving your contact centre to the cloud

Date:  Friday, July 16, 2021 Author:  Pauline Ashenden - Demand Generation Manager Understanding the benefits of moving your contact centre to the cloud Published on: July 16, 2021 Author: Pauline Ashenden - Demand Generation Manager Embracing the cloud delivers majo…

5 ways universities can prepare for a successful clearing

Date:  Wednesday, July 7, 2021 Author:  Pauline Ashenden - Demand Generation Manager 5 ways universities can prepare for a successful clearing Published on: July 07, 2021 Author: Pauline Ashenden - Demand Generation Manager Clearing is the busiest time of the year fo…

How customer service needs to embrace change in housing associations

Date:  Thursday, July 1, 2021 Author:  Pauline Ashenden - Demand Generation Manager How customer service needs to embrace change in housing associations Published on: July 01, 2021 Author: Pauline Ashenden - Demand Generation Manager From the rise of multichannel to …

The 3 business benefits of focusing on your agents

Date:  Friday, June 25, 2021 Author:  Pauline Ashenden - Demand Generation Manager The 3 business benefits of focusing on your agents Published on: June 25, 2021 Author: Pauline Ashenden - Demand Generation Manager Looking after your agents has always been important …
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Eptica Frequently Asked Questions

  • When was Eptica founded?

    Eptica was founded in 2001.

  • Who are Eptica key executives?

    Eptica's key executives are Pascal Gauvrit, Olivier Njamfa and Laure Schwerer.

  • How many employees does Eptica have?

    Eptica has 48 employees.

  • What is Eptica revenue?

    Latest Eptica annual revenue is £2 m.

  • What is Eptica revenue per employee?

    Latest Eptica revenue per employee is £42.5 k.

  • Who are Eptica competitors?

    Competitors of Eptica include ReviewTrackers, Idio and Evergage.

  • Where is Eptica headquarters?

    Eptica headquarters is located at 63B Rue de Sèvres, Boulogne-Billancourt.

  • Where are Eptica offices?

    Eptica has offices in Boulogne-Billancourt, Nantes, Boston, Singapore and in 1 other location.

  • How many offices does Eptica have?

    Eptica has 5 offices.