Eptica is a leader in multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels. Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organizations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalized responses to their queries, through their channel of choice. The Eptica customer engagement platform is designed around a central knowledgebase, powerful workflow and Eptica Linguistic Services™, advanced linguistic capabilities that enable organizations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalized service. Today, more than 400 organizations across all industries and in 15 countries rely on the power of Eptica’s platform. They include AXA, Dixons Carphone, Domestic & General, AirAsia, Hastings Direct, L’Occitane, TUI, Debenhams, Capita and Ageas Insurance Solutions. Eptica’s continuing innovation and strong performance has resulted in the company’s inclusion in Gartner Magic Quadrants for the last consecutive five years.

Company Growth (employees)
Type
Private
HQ
Boulogne Billancourt, FR
Founded
2001
Size (employees)
90 (est)-1%
Website
eptica.com
Eptica was founded in 2001 and is headquartered in Boulogne-Billancourt, FR

Key People at Eptica

Olivier Njamfa

Olivier Njamfa

CEO & Founder
Elisa Ferreira

Elisa Ferreira

Director

Eptica Office Locations

Eptica has offices in Boulogne-Billancourt, Reading, Boston and Singapore
Boulogne-Billancourt, FR (HQ)
93 Rue de Sèvres
Singapore, SG
#02-01 1 Fullerton Road
Boston, US
470 Atlantic Ave
Reading, GB
200 Brook Dr

Eptica Data and Metrics

Summary Metrics

Founding Date

2001

Total Funding

$11.2 m

Latest funding size

$9.2 m

Time since last funding

over 5 years

Investors

Eptica's latest funding round in April 2012 was reported to be $9.2 m. In total, Eptica has raised $11.2 m

Traffic Overview of Eptica

Eptica Online and Social Media Presence

Eptica Company Life and Culture

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