Eptica is a leader in multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels. Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organizations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalized responses to their queries, through their channel of choice. The Eptica customer engagement platform is designed around a central knowledgebase, powerful workflow and Eptica Linguistic Services™, advanced linguistic capabilities that enable organizations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalized service. Today, more than 400 organizations across all industries and in 15 countries rely on the power of Eptica’s platform. They include AXA, Dixons Carphone, Domestic & General, AirAsia, Hastings Direct, L’Occitane, TUI, Debenhams, Capita and Ageas Insurance Solutions. Eptica’s continuing innovation and strong performance has resulted in the company’s inclusion in Gartner Magic Quadrants for the last consecutive five years.

Boulogne-Billancourt, FR
83 (est)+3%

Key People at Eptica

Dominic Tavassoli

Dominic Tavassoli

VP Products
Olivier Njamfa

Olivier Njamfa

CEO & Founder
Elisa Ferreira

Elisa Ferreira


Eptica Locations

Boulogne-Billancourt, FR
Boston, US
Singapore, SG
Reading, GB

Eptica Metrics

Eptica Summary

Founding Date


Total Funding

$11.2 M

Latest funding size

$9.19 M

Time since last funding

over 4 years


Eptica Online Presence

Eptica Company Life