ProfileJobs

Eptica

Suggest Edit
Technologycustomer experienceenterprise software

Eptica is a provider of multichannel customer engagement software, covering the email, web, social media, webchat, and agent channels. The company offers a suite of solutions aimed at allowing organizations to improve engagement with customers, increase efficiency, and drive sales by delivering personalized responses to customers' queries.

Revenue(FY, 2018)
£2 M

Employee Rating

3.2More
TypeSubsidiary
Parent CompanyEnghouse Systems
HQBoulogne-Billancourt, FR
Founded2001
Websiteeptica.com
Cybersecurity ratingBMore
Eptica was founded in 2001 and is headquartered in Boulogne-Billancourt, FR
Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
Banner background

Key People/Management at Eptica

Pascal Gauvrit

Pascal Gauvrit

Managing Director
Olivier Njamfa

Olivier Njamfa

CEO, Enghouse Interactive France; Co-Founder of Eptica
Laure Schwerer

Laure Schwerer

Administrative and Financial Director
Thierry Gandilhon

Thierry Gandilhon

Board Member
Benoit Savoret

Benoit Savoret

Board Member
Xavier Brunaud

Xavier Brunaud

Board Member
Show more

Eptica Office Locations

Eptica has offices in Boulogne-Billancourt, Nantes, Boston, Singapore and in 1 other location
Boulogne-Billancourt, FR (HQ)
63B Rue de Sèvres
Nantes, FR
26 Boulevard de Stalingrad
Singapore, SG
25 North Bridge Rd
Reading, GB
Level 1, Imperium, Imperial Way
Boston, MA, US
470 Atlantic Ave
Show all (5)

Eptica Financials and Metrics

Summary Metrics

Founding Date

2001

Total Funding

$13.4 m

Investors

XAnge Private Equity, Auriga Partners, Omnes Capital, Crédit Lyonnais Private Equity
In total, Eptica had raised $13.4 m. Eptica is a subsidiary of Enghouse Systems

Eptica Revenue

Eptica's revenue was reported to be £2.04 m in FY, 2018 which is a 15% decrease from the previous period.
GBPFY, 2016FY, 2017FY, 2018

Revenue

2.9m2.4m2.0m

Revenue growth, %

(16%)(15%)

Cost of goods sold

934.9k803.2k

Gross profit

1.9m1.6m
show all
GBPFY, 2016FY, 2017FY, 2018

Cash

270.5k65.9k280.7k

Accounts Receivable

1.2m808.7k544.8k

PP&E

4.3k7.6k4.3k

Total Assets

1.4m882.2k829.7k
show all
GBPFY, 2016

Revenue/Employee

36.5k

Debt/Equity

2.1 x

Debt/Assets

0.7 x

Financial Leverage

3.1 x
Show all financial metrics

Eptica Operating Metrics

Sep, 2019

Enterprise Customers

450
Show all operating metrics

Eptica Cybersecurity Score

Cybersecurity ratingPremium dataset

B

88/100

Learn more about our premium products
SecurityScorecard logo

Eptica Online and Social Media Presence

Eptica's Trends

Embed Graph

Eptica News and Updates

November 07, 2018

Brands Failing to Listen Effectively to Voice of the Customer, Eptica Research Finds

READING, England, November 7, 2018 /PRNewswire/ -- Lack of insight holding back CX and business improvement While over three quarters (78%) of brands now measure customer satisfaction, most admit to failing to get real business insight from listening to the Voice of the Customer (VoC)....

Eptica Blogs

April 19, 2022

How can you reduce contact centre response times?

Date:  Tuesday, April 19, 2022 Author:  Pauline Ashenden - Demand Generation Manager How can you reduce contact centre response times? Published on: April 19, 2022 Author: Pauline Ashenden - Demand Generation Manager They say patience is a virtue. But not in customer…
April 11, 2022

How are banks meeting changing customer service needs?

Date:  Monday, April 11, 2022 Author:  Pauline Ashenden - Demand Generation Manager How are banks meeting changing customer service needs? Published on: April 11, 2022 Author: Pauline Ashenden - Demand Generation Manager Delivering the right customer experience in fi…
April 04, 2022

Four ways to avoid customers having to repeat themselves

Date:  Monday, April 4, 2022 Author:  Pauline Ashenden - Demand Generation Manager Four ways to avoid customers having to repeat themselves Published on: April 04, 2022 Author: Pauline Ashenden - Demand Generation Manager When customers reach out to a contact centre,…
March 18, 2022

Getting customer service right on Mother’s Day

Date:  Friday, March 18, 2022 Author:  Pauline Ashenden - Demand Generation Manager Getting customer service right on Mother’s Day Published on: March 18, 2022 Author: Pauline Ashenden - Demand Generation Manager Mother’s Day brings increased pressure for contact cen…
March 11, 2022

Overcoming the challenges to customer service quality

Date:  Friday, March 11, 2022 Author:  Pauline Ashenden - Demand Generation Manager Overcoming the challenges to customer service quality Published on: March 11, 2022 Author: Pauline Ashenden - Demand Generation Manager With interaction volumes rising, delivering a c…
February 25, 2022

How a unified agent desktop empowers your advisors and better engages customers

Date:  Friday, February 25, 2022 Author:  Pauline Ashenden - Demand Generation Manager How a unified agent desktop empowers your advisors and better engages customers Published on: February 25, 2022 Author: Pauline Ashenden - Demand Generation Manager As contact cent…
Show more

 Eptica Frequently Asked Questions

  • When was Eptica founded?

    Eptica was founded in 2001.

  • Who are Eptica key executives?

    Eptica's key executives are Pascal Gauvrit, Olivier Njamfa and Laure Schwerer.

  • How many employees does Eptica have?

    Eptica has 45 employees.

  • What is Eptica revenue?

    Latest Eptica annual revenue is £2 m.

  • What is Eptica revenue per employee?

    Latest Eptica revenue per employee is £45.3 k.

  • Who are Eptica competitors?

    Competitors of Eptica include ReviewTrackers, Evergage and Usermind.

  • Where is Eptica headquarters?

    Eptica headquarters is located at 63B Rue de Sèvres, Boulogne-Billancourt.

  • Where are Eptica offices?

    Eptica has offices in Boulogne-Billancourt, Nantes, Boston, Singapore and in 1 other location.

  • How many offices does Eptica have?

    Eptica has 5 offices.