Software. Data. Expertise. Satmetrix technology is a global provider of customer experience management software. Our powerful yet cost-effective SaaS-based solutions drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. Satmetrix offers two product packages: NPX Standard and NPX Pro, built to reflect the latest thinking in customer experience management and to align with the updated NPS2 methodology. With more than 1,000 deployments in 40+ languages, Satmetrix offers intuitive software, powerful data and analytics, and the necessary expertise to help accelerate customer experience program success. We’re excited about the changes we’re driving in our industry and we are actively seeking smart, high-energy, motivated professionals to join our growing team, to inspire and innovate, and contribute to the company’s continued success. Company Facts: * Offer a robust, cost-effective, self-service customer experience management SaaS software platform * Co-created the Net Promoter Score methodology * Developed and offer the only official Net Promoter Certification Program * Created and manage the official Net Promoter professional community at www.netpromoter.com * Present two popular annual Satmetrix CEM Conferences in the US and EMEA • Specialties - Net Promoter, Customer Experience Management, Net Promoter Score, Customer Retention, Software, SaaS, Customer Data and Analytics
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Type
Private
HQ
Redwood City, US
Founded
1997
Size (employees)
200 (est)-1%
Satmetrix was founded in 1997 and is headquartered in Redwood City, US
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Satmetrix Office Locations

Satmetrix has an office in Redwood City
Redwood City, US (HQ)
225 3 Twin Dolphin Dr
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Satmetrix Financials and Metrics

Summary Metrics

Founding Date

1997

Total Funding

$57.8 m

Latest funding size

$1.50 m

Time since last funding

5 years ago
Satmetrix's latest funding round in September 2013 was reported to be $1.5 m. In total, Satmetrix has raised $57.8 m
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Satmetrix News and Updates

Service satisfaction key to increasing brand advocacy, J.D. Power Finds

Service quality continues to be the main driver of customer satisfaction among individuals who get their vehicles serviced which, in turn, leads to greater brand advocacy, according to the J.D. Power 2018 U.S. Customer Service Index (CSI) Study,SM released today. Additionally, overall satisfaction i…
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