Software. Data. Expertise.
Satmetrix technology is a global provider of customer experience management software. Our powerful yet cost-effective SaaS-based solutions drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. Satmetrix offers two product packages: NPX Standard and NPX Pro, built to reflect the latest thinking in customer experience management and to align with the updated NPS2 methodology.
With more than 1,000 deployments in 40+ languages, Satmetrix offers intuitive software, powerful data and analytics, and the necessary expertise to help accelerate customer experience program success. We’re excited about the changes we’re driving in our industry and we are actively seeking smart, high-energy, motivated professionals to join our growing team, to inspire and innovate, and contribute to the company’s continued success.
Company Facts: * Offer a robust, cost-effective, self-service customer experience management SaaS software platform
* Co-created the Net Promoter Score methodology * Developed and offer the only official Net Promoter Certification Program * Created and manage the official Net Promoter professional community at www.netpromoter.com * Present two popular annual Satmetrix CEM Conferences in the US and EMEA
• Specialties - Net Promoter, Customer Experience Management, Net Promoter Score, Customer Retention, Software, SaaS, Customer Data and Analytics