Smartnumbers

OverviewSuggest Edit

Smartnumbers (also known as Resilient) provides a range of voice services to enterprises. The Company helps large organizations such as banks, government, defense, health, utilities and retail accelerate change with more robust and flexible voice communications that solve enterprise-wide problems.

TypePrivate
Founded1978
HQLondon, GB
Websitesmartnumbers.com
Employee Ratings4.6

Latest Updates

Employees (est.) (Jul 2021)79(-2%)
Revenue (FY, 2018)£11.8 M(-2%)
Cybersecurity ratingCMore

Key People/Management at Smartnumbers

Geoffrey Paterson

Geoffrey Paterson

Chairman
Alan Lamb

Alan Lamb

Non Executive Director
Ryan Low

Ryan Low

Chief Finance Officer
Jamie Melling

Jamie Melling

Chief Executive Officer
Abhinav Anand

Abhinav Anand

Chief Product Officer
Alastair Jackson

Alastair Jackson

Chief Business Development Officer
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Smartnumbers Office Locations

Smartnumbers has offices in London and Wilmslow
London, GB (HQ)
2527 Shaftesbury Ave, Soho
Wilmslow, GB
Wycliffe House, Water Ln
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Smartnumbers Financials and Metrics

Summary Metrics

Founding Date

1978
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Smartnumbers Revenue

Smartnumbers's revenue was reported to be £11.81 m in FY, 2018
GBP

Revenue (FY, 2018)

11.8m

Gross profit (FY, 2018)

9.0m

Gross profit margin (FY, 2018), %

76.3%

Net income (FY, 2018)

265.4k

EBITDA (FY, 2018)

(9.5k)

EBIT (FY, 2018)

(435.0k)

Cash (30-Sept-2018)

5.2m
GBPFY, 1995FY, 1996FY, 1997FY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Revenue

1.6m2.4m3.0m2.6m1.8m2.9m2.4m1.6m1.5m3.0m3.2m3.1m3.5m4.0m4.8m6.5m7.1m8.5m12.2m13.8m14.1m13.4m12.1m11.8m

Revenue growth, %

13%2%(5%)

Cost of goods sold

73.7k639.8k695.5k467.2k446.4k816.9k933.4k1.2m1.0m1.1m2.1m2.7m2.5m2.5m2.8m2.8m

Gross profit

1.5m2.4m2.5m2.6m3.0m3.1m3.9m5.3m6.1m7.4m10.1m11.1m11.6m10.9m9.3m9.0m
GBPFY, 1995FY, 1996FY, 1997FY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Cash

101.4k2.0k451.3k155.2k50.9k233.7k195.1k156.0k516.2k828.0k1.2m2.4m2.9m4.2m4.1m8.9m5.0m5.0m6.1m5.2m

Accounts Receivable

442.7k880.9k276.9k239.4k126.4k740.5k747.2k130.6k207.9k790.1k472.7k469.2k549.4k454.3k401.2k575.3k864.5k1.2m1.5m1.4m1.5m1.4m941.5k2.3m

Inventories

1.3k15.4k35.1k10.6k10.3k5.3k330.0836.0821.071.1k14.1k14.0k14.6k15.3k

Current Assets

569.9k991.4k905.1k641.1k292.3k881.2k843.1k479.7k387.9k1.4m927.2k830.8k1.3m1.5m1.9m3.2m4.1m6.2m7.9m11.0m7.8m8.2m8.8m9.9m
GBPFY, 1995FY, 1996FY, 1997FY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Net Income

9.0k(344.8k)26.3k338.1k(459.2k)442.2k(345.8k)(553.3k)145.7k404.0k(182.2k)354.5k145.8k83.6k258.6k822.9k642.8k862.6k1.6m2.5m2.8m1.9m1.1m265.4k

Depreciation and Amortization

1.1m5.4k

Accounts Payable

558.3k(1.4m)

Cash From Operating Activities

421.1k733.2k1.6m1.3m2.8m233.3k5.4m4.1m991.4k1.6m255.9k
GBPFY, 1995

Financial Leverage

-2.9 k x
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Smartnumbers Operating Metrics

Smartnumbers's Customers was reported to be 1 k in Feb, 2018.
Feb, 2018

Customers

1 k

Resellers

4
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Smartnumbers Cybersecurity Score

Cybersecurity ratingPremium dataset

C

76/100

SecurityScorecard logo

Smartnumbers Online and Social Media Presence

Embed Graph

Smartnumbers News and Updates

Solar Industries Q4 Review - Resilient Performance, Better Outlook: ICICI Direct

Solar Industries Q4 Review - Resilient Performance, Better Outlook: ICICI Direct

Brookfield India REIT Q4 Review - Resilient Performance: ICICI Securities

Brookfield India REIT Q4 Review - Resilient Performance: ICICI Securities

Resilient stock market sidesteps another speculative blow-up

Last week's action could be viewed as another stress test passed, another node of investor over-excitement neutralized.

Biden Administration Accelerates Efforts to Create Jobs Making American Buildings More Affordable, Cleaner, & Resilient

Energy, GSA, and EPA Announce New Programs to Electrify Buildings, Invest $30M in America’s Workforce, and Save Consumers Money

L&T Q4 Review - Resilient Operating Performance: Dolat Capital

L&T Q4 Review - Resilient Operating Performance: Dolat Capital

A/NZ Software Spend Resilient to COVID Headwind as Market Ramps up Digital Drive

SYDNEY, May 13, 2021 – According to the latest IDC Worldwide Semiannual Software Tracker (2020H2) , total 2020 ANZ software spending for Australia and New Zealand (A/NZ) reached US$13 billion, up 7% from 2019. In the second half of 2020, the A/NZ software market had a strong rebound, growing by 12% …
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Smartnumbers Blogs

How to improve caller authentication and reduce costs in the contact centre

I recently wrote an article for Contact-Centres.com discussing my thoughts on how organisations can improve caller authentication and reduce costs by successfully balancing customer satisfaction with fraud prevention. Please find below a summary of my article. Up until a few years ago, many organisa…

Building an ecosystem to prevent fraud without impacting the customer experience

I recently wrote a guest blog for UK Finance and provided my thoughts on how to create an ecosystem to streamline customer authentication and prevent fraud. Please find below a summary of my blog.  Fraudsters are cunning. By probing different customer channels, they search for weaknesses to gather i…

Tackling fraud in a post-COVID world: the role of technology in identifying customers

Disruption is the ideal breeding ground for fraud and there can be no greater disruptor of the market than a global pandemic. Due to COVID, teams are working from home – introducing a new challenge of digital channel management. With a disparate workforce, fraudsters will attempt to exploit the chao…

Preparing for the ISDN & PSTN switch off in 2025: an interview with BT

With the switch-off of one of the UK’s longest-standing and still fully-operational pieces of communications technology on the horizon, we wanted to know the reasons behind the decision and potential impact to organisations across the UK. To get some answers, we spoke to Gareth Long, Proposition Man…

Migrating to SIP now: your 5 step guide to a safe and successful transition

The PSTN and ISDN networks are being switched-off in 2025. That means you have just a handful of years to make the move to IP before your communication networks are switched off. The post Migrating to SIP now: your 5 step guide to a safe and successful transition appeared first on Smartnumbers.

Smartnumbers and Nuance partner to fight fraud and offer better service for customers in UK contact centres

We are delighted to announce the partnership with Nuance to enhance security for UK contact centres, fighting fraud and improving call experience for customers. Smartnumbers technology enriches Nuance’s security solutions to create the Nuance Network Validation Service which identifies fraudsters be…
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Smartnumbers Frequently Asked Questions

  • When was Smartnumbers founded?

    Smartnumbers was founded in 1978.

  • Who are Smartnumbers key executives?

    Smartnumbers's key executives are Geoffrey Paterson, Alan Lamb and Ryan Low.

  • How many employees does Smartnumbers have?

    Smartnumbers has 79 employees.

  • What is Smartnumbers revenue?

    Latest Smartnumbers annual revenue is £11.8 m.

  • What is Smartnumbers revenue per employee?

    Latest Smartnumbers revenue per employee is £149.6 k.

  • Who are Smartnumbers competitors?

    Competitors of Smartnumbers include Sipwise, Knowlarity and VoxSmart.

  • Where is Smartnumbers headquarters?

    Smartnumbers headquarters is located at 2527 Shaftesbury Ave, Soho, London.

  • Where are Smartnumbers offices?

    Smartnumbers has offices in London and Wilmslow.

  • How many offices does Smartnumbers have?

    Smartnumbers has 2 offices.