PagerDuty

OverviewSuggest Edit

PagerDuty is a company offering an operations performance platform that delivers visibility and actionable intelligence across the incident lifecycle. The platform provides capabilities across on-call management, event intelligence, incident response, business visibility, and analytics. The company aims to enable teams to take action in real time by combining machine-generated data with human response data.

TypePublic
Founded2009
HQSan Francisco, CA, US
Websitepagerduty.com
Employee Ratings4.3
Overall CultureA+

Latest Updates

Employees (est.) (Jan 2022)950(+22%)
Job Openings105
Revenue (FY, 2021)$213.6 M(+29%)
Share Price (Jun 2022)$28.5(+5%)
Cybersecurity ratingBMore
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Key People/Management at PagerDuty

Jennifer Tejada

Jennifer Tejada

Chief Executive Officer & Director
Howard Wilson

Howard Wilson

Chief Financial Officer
Dave Justice

Dave Justice

Chief Revenue Officer
Katherine Almeida

Katherine Almeida

Chief of Staff
Joe Militello

Joe Militello

Chief People Officer
Manjula Talreja

Manjula Talreja

Chief Customer Officer
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PagerDuty Office Locations

PagerDuty has offices in San Francisco, Atlanta, Seattle, Sydney and in 2 other locations
San Francisco, CA, US (HQ)
600 Townsend St #200, San Francisco
Atlanta, GA, US
725 Ponce De Leon Ave NE #400
Seattle, WA, US
600 N 36th St #400
Sydney, AU
161 Castlereagh St
Toronto, CA
905 King St W #600
London, GB
9th Floor, 107 Cheapside
Show all (6)

PagerDuty Financials and Metrics

PagerDuty Revenue

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View revenue for all periods
PagerDuty's revenue was reported to be $213.56 m in FY, 2021 which is a 28.4% increase from the previous period.
USD

Revenue (Q3, 2022)

71.8m

Gross profit (Q3, 2022)

59.7m

Gross profit margin (Q3, 2022), %

83.2%

Net income (Q3, 2022)

(26.3m)

EBIT (Q3, 2022)

(24.8m)

Market capitalization (24-Jun-2022)

2.4b

Closing stock price (24-Jun-2022)

28.5

Cash (31-Oct-2021)

359.7m

EV

2.4b
PagerDuty's current market capitalization is $2.4 b.
Annual
USDFY, 2019FY, 2020FY, 2021

Revenue

117.8m166.4m213.6m

Revenue growth, %

48%41%28%

Cost of goods sold

17.3m24.6m30.7m

Gross profit

100.6m141.8m182.9m
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022Q2, 2022Q3, 2022

Revenue

37.3m40.4m42.8m49.8m50.7m53.8m63.6m67.5m71.8m

Cost of goods sold

5.5m6.1m6.6m7.0m6.6m7.7m10.4m12.0m12.0m

Gross profit

31.8m34.3m36.1m42.8m44.1m46.1m53.2m55.6m59.7m

Gross profit Margin, %

85%85%84%86%87%86%84%82%83%
Annual
USDFY, 2019FY, 2020FY, 2021

Cash

127.9m124.0m339.2m

Accounts Receivable

32.9m37.1m55.1m

Prepaid Expenses

6.0m7.2m10.6m

Current Assets

172.8m405.0m638.3m
Quarterly
Annual
USDFY, 2019FY, 2020FY, 2021

Net Income

(40.7m)(50.3m)(68.9m)

Depreciation and Amortization

1.7m2.3m5.3m

Accounts Payable

1.4m(1.1m)316.0k

Cash From Operating Activities

(5.6m)(173.0k)10.1m
Quarterly
USDQ1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022Q2, 2022Q3, 2022

Net Income

(12.1m)(24.6m)(39.9m)(11.5m)(26.1m)(46.8m)(22.6m)(52.2m)(78.6m)

Depreciation and Amortization

470.0k1.0m1.7m1.0m2.0m3.4m2.0m4.0m6.2m

Accounts Payable

(1.1m)(2.7m)(1.4m)(1.0m)(1.5m)(210.0k)(1.6m)1.2m3.8m

Cash From Operating Activities

(7.6m)(5.4m)(2.0m)(185.0k)1.9m6.7m1.6m(10.0m)(7.4m)
USDFY, 2019

Revenue/Employee

252.7k

Financial Leverage

-2.9 x
Show all financial metrics

PagerDuty Operating Metrics

PagerDuty's Customers was reported to be 13.7 k in Q3, 2021.
FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019Q1, 2020Q2, 2020Q3, 2020FY, 2020Q1, 2021Q2, 2021Q3, 2021

Countries

9091

Customers

9.79 k10.14 k10.45 k10.81 k11.21 k11.68 k12.05 k12.44 k12.77 k13.06 k13.35 k13.73 k

Paying Users

350 k380 k

Retention Rate

134%136%138%139%140%137%132%129%122%121%116%119%

PagerDuty Acquisitions / Subsidiaries

Company NameDateDeal Size
RundeckOctober 01, 2020$95.5 m
Event Enrichment HQNovember 03, 2015
PagerDuty, Inc.
PagerDuty, Ltd
PagerDuty, Pty Ltd

PagerDuty Revenue Breakdown

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PagerDuty revenue breakdown by geographic segment: 23.5% from International and 76.5% from United States

Human Capital Metrics

Source: github.com
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PagerDuty Cybersecurity Score

Cybersecurity ratingPremium dataset

B

82/100

SecurityScorecard logo

PagerDuty Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

PagerDuty Online and Social Media Presence

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PagerDuty Company Culture

  • Overall Culture

    A+

    82/100

  • CEO Rating

    A+

    89/100

  • Compensation

    B

    75/100

  • Diversity

    A

    86/100

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PagerDuty Blogs

How to Standardize Service Ownership at Scale for Improved Incident Response by Hannah Culver

Service ownership is a DevOps best practice where team members take responsibility for supporting the software they deliver at every stage of the development lifecycle.... The post How to Standardize Service Ownership at Scale for Improved Incident Response appeared first on PagerDuty.

PagerDuty Earns “Best Workplaces in the Bay Area” Recognition by Victoria Payne

Great Place to Work and Fortune magazine have named PagerDuty one of this year’s Best Workplaces in the Bay Area (we were certified as one... The post PagerDuty Earns “Best Workplaces in the Bay Area” Recognition appeared first on PagerDuty.

Summit Recap: How to adapt to a “Digital Everything” World by Sean Scott

Every interaction with our customers, partners, and employees is special – but this year’s PagerDuty Summit went far beyond my wildest dreams. Together we committed... The post Summit Recap: How to adapt to a “Digital Everything” World appeared first on PagerDuty.

A “Single Source of Truth”: New Tools for Fast, Efficient Customer Service by Hadijah Creary

Customer-facing teams have their hands full doing whatever they can to address customer issues quickly. At PagerDuty, our goal is to ease the burden of... The post A “Single Source of Truth”: New Tools for Fast, Efficient Customer Service appeared first on PagerDuty.

The Future of Incident Response is Automated, Flexible, and Proactive by Vivian Chan

We know our customers rely on PagerDuty as the backbone of critical real-time operations, so we want to make sure each and every enhancement helps... The post The Future of Incident Response is Automated, Flexible, and Proactive appeared first on PagerDuty.

Extending Automation Actions Across the PagerDuty Platform by Joseph Mandros

It’s day one of PagerDuty Summit, and we are looking forward to a full day of expert presenters, actionable content, and educational sessions to boost... The post Extending Automation Actions Across the PagerDuty Platform appeared first on PagerDuty.
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PagerDuty Frequently Asked Questions

  • When was PagerDuty founded?

    PagerDuty was founded in 2009.

  • Who are PagerDuty key executives?

    PagerDuty's key executives are Jennifer Tejada, Howard Wilson and Dave Justice.

  • How many employees does PagerDuty have?

    PagerDuty has 950 employees.

  • What is PagerDuty revenue?

    Latest PagerDuty annual revenue is $213.6 m.

  • What is PagerDuty revenue per employee?

    Latest PagerDuty revenue per employee is $224.8 k.

  • Who are PagerDuty competitors?

    Competitors of PagerDuty include Resolve Systems, xMatters and Atlassian.

  • Where is PagerDuty headquarters?

    PagerDuty headquarters is located at 600 Townsend St #200, San Francisco, San Francisco.

  • Where are PagerDuty offices?

    PagerDuty has offices in San Francisco, Atlanta, Seattle, Sydney and in 2 other locations.

  • How many offices does PagerDuty have?

    PagerDuty has 6 offices.