OverviewSuggest Edit

PagerDuty is a company offering an operations performance platform that delivers visibility and actionable intelligence across the incident lifecycle. The platform provides capabilities across on-call management, event intelligence, incident response, business visibility, and analytics. The company aims to enable teams to take action in real time by combining machine-generated data with human response data.

TypePublic
Founded2009
HQSan Francisco, CA, US
Websitepagerduty.com
Employee Ratings4.5
Overall CultureB+

Latest Updates

Employees (est.) (Jan 2020)669(+28%)
Revenue (FY, 2020)$166.4 M(+42%)
Share Price (Mar 2021)$47.1 (+6%)
Cybersecurity ratingCMore

Key People/Management at PagerDuty

Jennifer Tejada

Jennifer Tejada

Chief Executive Officer & Director
Howard Wilson

Howard Wilson

Chief Financial Officer
Julie Herendeen

Julie Herendeen

Chief Marketing Officer
Dave Justice

Dave Justice

Chief Revenue Officer
Katherine Almeida

Katherine Almeida

Chief of Staff
Joe Militello

Joe Militello

Chief People Officer
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PagerDuty Office Locations

PagerDuty has offices in San Francisco, Atlanta, Seattle, Sydney and in 2 other locations
San Francisco, CA, US (HQ)
600 Townsend St #200, San Francisco
Atlanta, GA, US
725 Ponce De Leon Ave NE #400
Seattle, WA, US
600 N 36th St #400
Sydney, AU
161 Castlereagh St
Toronto, CA
905 King St W #600
London, GB
9th Floor, 107 Cheapside
Show all (6)

PagerDuty Financials and Metrics

PagerDuty Revenue

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View revenue for all periods
PagerDuty's revenue was reported to be $166.35 m in FY, 2020 which is a 41.2% increase from the previous period.
USD

Revenue (Q3, 2021)

53.8m

Gross profit (Q3, 2021)

46.1m

Gross profit margin (Q3, 2021), %

85.7%

Net income (Q3, 2021)

(20.6m)

EBIT (Q3, 2021)

(21.8m)

Market capitalization (1-Mar-2021)

3.9b

Closing stock price (1-Mar-2021)

47.1

Cash (31-Oct-2020)

336.7m

EV

3.8b
PagerDuty's current market capitalization is $3.9 b.
Annual
USDFY, 2018FY, 2019FY, 2020

Revenue

79.6m117.8m166.4m

Revenue growth, %

48%41%

Cost of goods sold

12.7m17.3m24.6m

Gross profit

66.9m100.6m141.8m
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021

Revenue

25.0m27.7m31.2m37.3m40.4m42.8m49.8m50.7m53.8m

Cost of goods sold

3.9m3.9m4.6m5.5m6.1m6.6m7.0m6.6m7.7m

Gross profit

21.1m23.8m26.6m31.8m34.3m36.1m42.8m44.1m46.1m

Gross profit Margin, %

84%86%85%85%85%84%86%87%86%
Annual
USDFY, 2018FY, 2019FY, 2020

Cash

44.0m127.9m124.0m

Accounts Receivable

18.9m33.5m37.1m

Prepaid Expenses

3.9m5.4m7.2m

Current Assets

69.8m172.8m405.0m
Quarterly
USDQ3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021

Cash

128.3m338.0m306.3m176.3m139.5m376.6m336.7m

Accounts Receivable

24.4m31.7m36.1m29.2m36.5m37.4m41.5m

Prepaid Expenses

5.4m7.3m9.1m10.0m10.2m12.0m11.9m

Current Assets

163.1m383.6m393.7m393.5m407.3m661.3m620.9m
Annual
USDFY, 2018FY, 2019FY, 2020

Net Income

(38.1m)(40.7m)(50.3m)

Depreciation and Amortization

1.3m1.7m2.3m

Accounts Payable

2.5m1.4m(1.1m)

Cash From Operating Activities

(11.8m)(5.6m)(173.0k)
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021

Net Income

(6.6m)(19.2m)(34.5m)(12.1m)(24.6m)(39.9m)(11.5m)(26.1m)(46.8m)

Depreciation and Amortization

383.0k795.0k1.3m470.0k1.0m1.7m1.0m2.0m3.4m

Accounts Payable

(1.2m)(529.0k)319.0k(1.1m)(2.7m)(1.4m)(1.0m)(1.5m)(210.0k)

Cash From Operating Activities

(4.3m)(9.0m)(6.2m)(7.6m)(5.4m)(2.0m)(185.0k)1.9m6.7m
USDFY, 2018

Revenue/Employee

257.6k

Financial Leverage

-1.4 x
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PagerDuty Operating Metrics

PagerDuty's Customers was reported to be 13.7 k in Q3, 2021.
FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019Q1, 2020Q2, 2020Q3, 2020FY, 2020Q1, 2021Q2, 2021Q3, 2021

Countries

90 91

Customers

9.79 k10.14 k10.45 k10.81 k11.21 k11.68 k12.05 k12.44 k12.77 k13.06 k13.35 k13.73 k

Paying Users

350 k380 k

Retention Rate

134%136%138%139%140%137%132%129%122%121%116%119%
Show all operating metrics

PagerDuty Acquisitions / Subsidiaries

Company NameDateDeal Size
RundeckSeptember 21, 2020$100 m
Event Enrichment HQNovember 03, 2015
PagerDuty Inc
PagerDuty, Ltd
PagerDuty, Pty Ltd.

PagerDuty Revenue Breakdown

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PagerDuty revenue breakdown by geographic segment: 78.0% from United States and 22.0% from International

Human Capital Metrics

Source: github.com
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Show all human capital metrics

PagerDuty Cybersecurity Score

Cybersecurity ratingPremium dataset

C

73/100

SecurityScorecard logo

PagerDuty Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

50-59

out of 100

CSRHub logo

PagerDuty Online and Social Media Presence

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PagerDuty Company Culture

  • Overall Culture

    B+

    81/100

  • CEO Rating

    A+

    89/100

  • Compensation

    B

    77/100

  • Diversity

    A

    86/100

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PagerDuty Blogs

PagerDuty Celebrates Women in DevOps by Paula Thrasher

International Women’s Day is one of the most important days of the year in the PagerDuty calendar. We’re proud to raise awareness of gender inequality,... The post PagerDuty Celebrates Women in DevOps appeared first on PagerDuty.

What Our Customers Say About the PagerDuty Platform by Jerry Weltsch

As noted in this blog a couple of weeks ago, we recently commissioned IDC to interview PagerDuty customers to quantify the business value they gain... The post What Our Customers Say About the PagerDuty Platform appeared first on PagerDuty.

6 Ways Retailers Can Maximise Value With Creative Engineers by Steve Barrett

“Engineering” and “creativity” aren’t often considered synonymous. However, in today’s world, where the online experience is at the forefront of virtually all business transactions and... The post 6 Ways Retailers Can Maximise Value With Creative Engineers appeared first on PagerDuty.

10 Ways to Ensure the Theatre of Online Retail by Steve Barrett

In January, PagerDuty brought together retail executives in EMEA (Europe, Middle East, and Africa) who wanted to better understand how technology can build an exciting... The post 10 Ways to Ensure the Theatre of Online Retail appeared first on PagerDuty.

IDC Value Assessment Tool: How Much Value You Could Get With PagerDuty by Jerry Weltsch

Many IT vendors claim to provide value and help organizations strengthen their digital operations, but we wanted to go a step further and quantify our... The post IDC Value Assessment Tool: How Much Value You Could Get With PagerDuty appeared first on PagerDuty.

New Ops Guide: Best Practices for On-Call Teams by Mandi Walls

The always-on, always-available expectations of digital services have increased the requirements of technical teams to be ready and provide response around the clock. For teams... The post New Ops Guide: Best Practices for On-Call Teams appeared first on PagerDuty.
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PagerDuty Frequently Asked Questions

  • When was PagerDuty founded?

    PagerDuty was founded in 2009.

  • Who are PagerDuty key executives?

    PagerDuty's key executives are Jennifer Tejada, Howard Wilson and Julie Herendeen.

  • How many employees does PagerDuty have?

    PagerDuty has 669 employees.

  • What is PagerDuty revenue?

    Latest PagerDuty annual revenue is $166.4 m.

  • What is PagerDuty revenue per employee?

    Latest PagerDuty revenue per employee is $248.7 k.

  • Who are PagerDuty competitors?

    Competitors of PagerDuty include xMatters, Atlassian and Moogsoft.

  • Where is PagerDuty headquarters?

    PagerDuty headquarters is located at 600 Townsend St #200, San Francisco, San Francisco.

  • Where are PagerDuty offices?

    PagerDuty has offices in San Francisco, Atlanta, Seattle, Sydney and in 2 other locations.

  • How many offices does PagerDuty have?

    PagerDuty has 6 offices.