OverviewSuggest Edit

PagerDuty is a company offering an operations performance platform that delivers visibility and actionable intelligence across the incident lifecycle. The platform provides capabilities across on-call management, event intelligence, incident response, business visibility, and analytics. The company aims to enable teams to take action in real time by combining machine-generated data with human response data.

TypePublic
Founded2009
HQSan Francisco, CA, US
Websitepagerduty.com
Employee Ratings4.3
Overall CultureA+

Latest Updates

Employees (est.) (Jan 2020)669(+28%)
Job Openings74
Revenue (FY, 2021)$213.6 M(+29%)
Share Price (Jun 2021)$40.4(+2%)
Cybersecurity ratingDMore

Key People/Management at PagerDuty

Jennifer Tejada

Jennifer Tejada

Chief Executive Officer & Director
Howard Wilson

Howard Wilson

Chief Financial Officer
Julie Herendeen

Julie Herendeen

Chief Marketing Officer
Dave Justice

Dave Justice

Chief Revenue Officer
Katherine Almeida

Katherine Almeida

Chief of Staff
Joe Militello

Joe Militello

Chief People Officer
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PagerDuty Office Locations

PagerDuty has offices in San Francisco, Atlanta, Seattle, Sydney and in 2 other locations
San Francisco, CA, US (HQ)
600 Townsend St #200, San Francisco
Atlanta, GA, US
725 Ponce De Leon Ave NE #400
Seattle, WA, US
600 N 36th St #400
Sydney, AU
161 Castlereagh St
Toronto, CA
905 King St W #600
London, GB
9th Floor, 107 Cheapside
Show all (6)

PagerDuty Financials and Metrics

PagerDuty Revenue

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View revenue for all periods
PagerDuty's revenue was reported to be $213.56 m in FY, 2021
USD

Revenue (Q1, 2022)

63.6m

Gross profit (Q1, 2022)

53.2m

Gross profit margin (Q1, 2022), %

83.6%

Net income (Q1, 2022)

(22.6m)

EBIT (Q1, 2022)

(21.2m)

Market capitalization (11-Jun-2021)

3.4b

Closing stock price (11-Jun-2021)

40.4

Cash (30-Apr-2021)

326.0m

EV

3.4b
PagerDuty's current market capitalization is $3.4 b.
Annual
USDFY, 2018FY, 2019FY, 2020FY, 2021

Revenue

79.6m117.8m166.4m213.6m

Revenue growth, %

48%41%

Cost of goods sold

12.7m17.3m24.6m30.7m

Gross profit

66.9m100.6m141.8m182.9m
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Revenue

25.0m27.7m31.2m37.3m40.4m42.8m49.8m50.7m53.8m63.6m

Cost of goods sold

3.9m3.9m4.6m5.5m6.1m6.6m7.0m6.6m7.7m10.4m

Gross profit

21.1m23.8m26.6m31.8m34.3m36.1m42.8m44.1m46.1m53.2m

Gross profit Margin, %

84%86%85%85%85%84%86%87%86%84%
Annual
USDFY, 2018FY, 2019FY, 2020FY, 2021

Cash

44.0m127.9m124.0m339.2m

Accounts Receivable

18.9m33.5m37.1m55.1m

Prepaid Expenses

3.9m5.4m7.2m10.6m

Current Assets

69.8m172.8m405.0m638.3m
Quarterly
USDQ3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Cash

128.3m338.0m306.3m176.3m139.5m376.6m336.7m326.0m

Accounts Receivable

24.4m31.7m36.1m29.2m36.5m37.4m41.5m37.6m

Prepaid Expenses

5.4m7.3m9.1m10.0m10.2m12.0m11.9m12.3m

Current Assets

163.1m383.6m393.7m393.5m407.3m661.3m620.9m619.7m
Annual
USDFY, 2018FY, 2019FY, 2020FY, 2021

Net Income

(38.1m)(40.7m)(50.3m)(68.9m)

Depreciation and Amortization

1.3m1.7m2.3m5.3m

Accounts Payable

2.5m1.4m(1.1m)316.0k

Cash From Operating Activities

(11.8m)(5.6m)(173.0k)10.1m
Quarterly
USDQ1, 2019Q2, 2019Q3, 2019Q1, 2020Q2, 2020Q3, 2020Q1, 2021Q2, 2021Q3, 2021Q1, 2022

Net Income

(6.6m)(19.2m)(34.5m)(12.1m)(24.6m)(39.9m)(11.5m)(26.1m)(46.8m)(22.6m)

Depreciation and Amortization

383.0k795.0k1.3m470.0k1.0m1.7m1.0m2.0m3.4m2.0m

Accounts Payable

(1.2m)(529.0k)319.0k(1.1m)(2.7m)(1.4m)(1.0m)(1.5m)(210.0k)(1.6m)

Cash From Operating Activities

(4.3m)(9.0m)(6.2m)(7.6m)(5.4m)(2.0m)(185.0k)1.9m6.7m1.6m
USDFY, 2018

Revenue/Employee

257.6k

Financial Leverage

-1.4 x
Show all financial metrics

PagerDuty Operating Metrics

PagerDuty's Customers was reported to be 13.7 k in Q3, 2021.
FY, 2018Q1, 2019Q2, 2019Q3, 2019FY, 2019Q1, 2020Q2, 2020Q3, 2020FY, 2020Q1, 2021Q2, 2021Q3, 2021

Countries

9091

Customers

9.79 k10.14 k10.45 k10.81 k11.21 k11.68 k12.05 k12.44 k12.77 k13.06 k13.35 k13.73 k

Paying Users

350 k380 k

Retention Rate

134%136%138%139%140%137%132%129%122%121%116%119%
Show all operating metrics

PagerDuty Acquisitions / Subsidiaries

Company NameDateDeal Size
RundeckSeptember 21, 2020$100 m
Event Enrichment HQNovember 03, 2015
PagerDuty Inc
PagerDuty, Ltd
PagerDuty, Pty Ltd.

PagerDuty Revenue Breakdown

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PagerDuty revenue breakdown by geographic segment: 78.0% from United States and 22.0% from International

Human Capital Metrics

Source: github.com
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Show all human capital metrics

PagerDuty Cybersecurity Score

Cybersecurity ratingPremium dataset

D

69/100

SecurityScorecard logo

PagerDuty Environment, Social & Governance (ESG) Ratings

CSRHub ESG ratingPremium dataset

40-49

out of 100

CSRHub logo

PagerDuty Online and Social Media Presence

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PagerDuty Company Culture

  • Overall Culture

    A+

    82/100

  • CEO Rating

    A+

    90/100

  • Compensation

    B

    77/100

  • Diversity

    A

    86/100

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PagerDuty Blogs

New Customer Service Ops Guide: Introducing Full-Case Ownership by Julie Gunderson

In the world of digital transformation, keeping the focus on the customer experience is paramount. Systems are complex and increasingly distributed, which makes it difficult... The post New Customer Service Ops Guide: Introducing Full-Case Ownership appeared first on PagerDuty.

Nonprofits Leverage PagerDuty Platform and Pro Bono Technical Support to Help Save Lives by Reaching People Faster by Nisha Kadaba

“The stability of Trek Medics’ platform can be the difference between life and death,” said Giran Moodley, PagerDuty’s Senior Solutions Consultant and one of seventeen... The post Nonprofits Leverage PagerDuty Platform and Pro Bono Technical Support to Help Save Lives by Reaching People Faster appea…

Domain-Agnostic AIOps is the Future and PagerDuty is Joining the Movement by Jerry Weltsch

At PagerDuty, we have been heavily focused on developing our Artificial Intelligence for IT Operations (AIOps) solution. This has involved a lot of investment in... The post Domain-Agnostic AIOps is the Future and PagerDuty is Joining the Movement appeared first on PagerDuty.

How PagerDuty Leverages Customer Service Ops to Delight Customers by Katrina Gaines

Connection, empathy, and speedy responses are more important in the Customer Support world today than they ever have been before. I’m writing this while sitting... The post How PagerDuty Leverages Customer Service Ops to Delight Customers appeared first on PagerDuty.

Work Modes for the Future: Ensuring Dutonians and Customers Thrive by Joe Militello

At PagerDuty, we’ve been on a journey to reimagine work for many months now, culminating in the launch of OneDuty—our vision for the new world... The post Work Modes for the Future: Ensuring Dutonians and Customers Thrive appeared first on PagerDuty.

Announcing PagerDuty Global Summit 2021: June 22-25 by PagerDuty

Register for Summit today! PagerDuty Global Summit 2021 is coming up soon and you won’t want to miss it! It’s an opportunity for all of... The post Announcing PagerDuty Global Summit 2021: June 22-25 appeared first on PagerDuty.
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PagerDuty Frequently Asked Questions

  • When was PagerDuty founded?

    PagerDuty was founded in 2009.

  • Who are PagerDuty key executives?

    PagerDuty's key executives are Jennifer Tejada, Howard Wilson and Julie Herendeen.

  • How many employees does PagerDuty have?

    PagerDuty has 669 employees.

  • What is PagerDuty revenue?

    Latest PagerDuty annual revenue is $213.6 m.

  • What is PagerDuty revenue per employee?

    Latest PagerDuty revenue per employee is $319.2 k.

  • Who are PagerDuty competitors?

    Competitors of PagerDuty include xMatters, Atlassian and Moogsoft.

  • Where is PagerDuty headquarters?

    PagerDuty headquarters is located at 600 Townsend St #200, San Francisco, San Francisco.

  • Where are PagerDuty offices?

    PagerDuty has offices in San Francisco, Atlanta, Seattle, Sydney and in 2 other locations.

  • How many offices does PagerDuty have?

    PagerDuty has 6 offices.