OverviewSuggest Edit

Netcall is transforming customer engagement. Our unique, integrated and affordable Liberty engagement suite allows clients to unify service and reduce costs across multichannels.
Optimising processes and resources gives you total confidence that every form of communication delivers a consistent customer experience, accelerating your journey to the complete customer engagement centre.
Netcall’s solutions are grouped into four capabilities, which are:
- Intelligent contact handling allowing you to simplify customer engagement
- Workforce Optimisation allowing you to manage your resources efficiently
- Enterprise content management allowing you to integrate your customer information
- Business process management allowing you to optimise your business performance
Over 700 organisations use Netcall’s comprehensive solutions proven to deliver best-in-class results; revenue growth, asset efficiency, cost reduction, satisfaction, loyalty improvements and return on investment. Endorsed by industry experts, Netcall is safety and regulatory compliant, with over twenty years’ experience in providing customer engagement solutions within the Public and Private sectors.

TypePublic
Founded1996
HQHemel Hempstead, GB
Websitenetcall.com
Employee Ratings3.1

Latest Updates

Employees (est.) (Feb 2021)234
Revenue (FY, 2018)£16.6 M(+3%)
Share Price (Nov 2021)£0.8
Cybersecurity ratingAMore
Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
Banner background

Key People/Management at Netcall

Michael Jackson

Michael Jackson

Chairman
Henrik Bang

Henrik Bang

Chief Executive Officer & Director
James Ormondroyd

James Ormondroyd

Group Finance Director, Board Member
Michael Neville

Michael Neville

Non-Executive Director
Mark Holmes

Mark Holmes

Chief Sales Officer
Richard Billington

Richard Billington

Chief Technology Officer
Show more

Netcall Office Locations

Netcall has offices in Hemel Hempstead, Bedford, Poole and Atlanta
Hemel Hempstead, GB (HQ)
1st Floor, Building 2, Peoplebuilding Estate, Maylands Ave, Hemel Hempstead Industrial Estate
Bedford, GB
Brickhill Dr
Poole, GB
The Quay
Atlanta, GA, US
500 Sugar Mill Rd #260a
Show all (4)

Netcall Financials and Metrics

Netcall Revenue

Embed Graph
View revenue for all periods
Netcall's revenue was reported to be £16.64 m in FY, 2018 which is a 3% increase from the previous period.
GBP

Revenue (FY, 2018)

16.6m

Revenue growth (FY, 2017 - FY, 2018), %

3%

Gross profit (FY, 2018)

14.7m

Gross profit margin (FY, 2018), %

88.2%

Net income (FY, 2018)

1.5m

EBITDA (FY, 2018)

2.6m

EBIT (FY, 2018)

1.2m

Market capitalization (10-Nov-2021)

125.8m

Closing stock price (10-Nov-2021)

0.8

Cash (30-Jun-2018)

2.9m
Netcall's current market capitalization is £125.8 m.
GBPFY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Revenue

4.4m5.6m9.7m10.0m10.0m10.4m5.7m14.6m15.2m15.7m15.4m16.1m16.2m16.6m

Revenue growth, %

26%72%3%0%4%(45%)155%4%4%(2%)5%0%3%

Cost of goods sold

2.0m2.6m3.8m3.9m1.9m2.1m918.0k2.4m2.2m2.0m1.9m2.4m2.0m2.0m

Gross profit

2.5m3.0m5.8m6.1m8.1m8.2m4.8m12.2m13.0m13.7m13.5m13.7m14.1m14.7m
GBPFY, 1996FY, 1997FY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Cash

31.7k54.6k235.2k268.9k552.0k565.0k692.6k586.2k455.9k1.7m2.0m2.4m2.6m2.9m3.8m1.2m1.3m4.0m3.6m3.5m4.1m4.1m2.9m

Accounts Receivable

706.0k653.0k1.5m1.9m1.1m1.4m2.6m2.9m2.8m3.2m4.3m3.7m2.6m3.5m

Inventories

109.0k289.0k249.0k335.0k162.0k286.0k242.0k244.0k275.0k165.0k215.0k226.0k334.0k215.0k

Current Assets

160.6k333.6k341.7k474.9k662.4k765.6k1.1m969.1k868.9k3.0m4.1m4.8m5.4m5.1m6.7m6.0m6.1m8.4m8.7m10.0m9.4m8.9m9.6m
GBPFY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Net Income

510.0k237.0k392.0k1.2m1.2m468.0k531.0k1.9m2.3m2.8m3.3m2.5m1.7m1.5m

Dividends Paid

510.0k1.0m500.0k1.1m1.1m900.0k2.3m500.0k2.7m3.0m2.3m1.5m1.6m

Income Taxes Paid

(301.0k)141.0k2.0k
GBPFY, 1996

Financial Leverage

7.3 x
Show all financial metrics

Netcall Operating Metrics

Netcall's Customers was reported to be 700 in FY, 2016.
FY, 2016

Customers

700
Show all operating metrics

Netcall Revenue Breakdown

Embed Graph

Netcall revenue breakdown by business segment: 36.5% from Product and professional services, 50.9% from Support contracts, 12.6% from Hosted services and 0.0% from Other

Netcall Cybersecurity Score

Cybersecurity ratingPremium dataset

A

97/100

SecurityScorecard logo

Netcall Online and Social Media Presence

Embed Graph

Netcall Blogs

Twelve customers of Christmas

We count down twelve customer achievements over the last twelve months which Netcall are proud to celebrate and share with you The post Twelve customers of Christmas appeared first on Netcall.

Facing the new perfect storm – Stabilising your digital contact centre

Having weathered the disruption of a global pandemic, most organisations are stabilising and operating in the new normal, but are we just in the calm before a new storm?  The post Facing the new perfect storm – Stabilising your digital contact centre appeared first on Netcall.

Stepping up and stepping in: how technology must support the evolving role of the CIO and CTO

18 months ago, the race towards digitalisation accelerated at breakneck speed. In this blog we look at the evolving role of the CIO and CTO in their mission to transform. The post Stepping up and stepping in: how technology must support the evolving role of the CIO and CTO appeared first on Netcall.

Burnout vs bore out – both suck, and both are damaging customer experience

In this blog we discuss burnout versus bore out. Whilst business leaders have been laser-focused on burnout and ways in which to support staff, its less famous sibling, ‘bore out’, has gone undetected in the background. How can technology play a part in beating both, before it damages customer exper…

Set your digital systems free with low-code and RPA for Health

There is a growing need for an interoperable eco-system across the entire patient’s healthcare journey, the digitisation of key processes, the integration of multi-disciplinary comms and data and the removal of repetitive manual work. The post Set your digital systems free with low-code and RPA for…

Why co-creation is a win-win for councils and housing associations

Low-code brings IT and the business together to achieve amazing things. Co-creation extends this idea by making use of work that other organisations have done, tailoring it to suit your needs and speed up digital transformation. The post Why co-creation is a win-win for councils and housing associa…
Show more

Netcall Frequently Asked Questions

  • When was Netcall founded?

    Netcall was founded in 1996.

  • Who are Netcall key executives?

    Netcall's key executives are Michael Jackson, Henrik Bang and James Ormondroyd.

  • How many employees does Netcall have?

    Netcall has 234 employees.

  • What is Netcall revenue?

    Latest Netcall annual revenue is £16.6 m.

  • What is Netcall revenue per employee?

    Latest Netcall revenue per employee is £71.1 k.

  • Who are Netcall competitors?

    Competitors of Netcall include AMI Imaging Systems, Interact and Interact Digital.

  • Where is Netcall headquarters?

    Netcall headquarters is located at 1st Floor, Building 2, Peoplebuilding Estate, Maylands Ave, Hemel Hempstead Industrial Estate, Hemel Hempstead.

  • Where are Netcall offices?

    Netcall has offices in Hemel Hempstead, Bedford, Poole and Atlanta.

  • How many offices does Netcall have?

    Netcall has 4 offices.