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Netcall is transforming customer engagement. Our unique, integrated and affordable Liberty engagement suite allows clients to unify service and reduce costs across multichannels.
Optimising processes and resources gives you total confidence that every form of communication delivers a consistent customer experience, accelerating your journey to the complete customer engagement centre.
Netcall’s solutions are grouped into four capabilities, which are:
- Intelligent contact handling allowing you to simplify customer engagement
- Workforce Optimisation allowing you to manage your resources efficiently
- Enterprise content management allowing you to integrate your customer information
- Business process management allowing you to optimise your business performance
Over 700 organisations use Netcall’s comprehensive solutions proven to deliver best-in-class results; revenue growth, asset efficiency, cost reduction, satisfaction, loyalty improvements and return on investment. Endorsed by industry experts, Netcall is safety and regulatory compliant, with over twenty years’ experience in providing customer engagement solutions within the Public and Private sectors.

TypePublic
Founded1996
HQHemel Hempstead, GB
Websitenetcall.com
Employee Ratings2.7

Latest Updates

Employees (est.) (Jun 2017)169(+9%)
Revenue (FY, 2018)£16.6 M(+3%)
Share Price (Oct 2017)£0.4 (-1%)

Key People/Management at Netcall

Henrik Bang

Henrik Bang

CEO at Netcall PLC
David Parram

David Parram

Account Director (NHS)
Lynley Meyers

Lynley Meyers

Marketing Manager - Head of Product Marketing
Julie Smithers

Julie Smithers

Business Development
Mark Holmes

Mark Holmes

Sales Director
Kerry Joicey

Kerry Joicey

Marketing Manager - Demand Generation
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Netcall Office Locations

Netcall has offices in Hemel Hempstead, Bedford and Poole
Hemel Hempstead, GB (HQ)
111 Marlowes
Bedford, GB
Brickhill Dr
Hemel Hempstead, GB
1st Floor, Building 2, Peoplebuilding Estate, Maylands Ave
Poole, GB
The Quay
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Netcall Financials and Metrics

Netcall Revenue

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Netcall's revenue was reported to be £16.64 m in FY, 2018 which is a 3% increase from the previous period.
GBP

Revenue (FY, 2018)

16.6m

Revenue growth (FY, 2017 - FY, 2018), %

3%

Gross profit (FY, 2018)

14.7m

Gross profit margin (FY, 2018), %

88.2%

Net income (FY, 2018)

1.5m

EBITDA (FY, 2018)

2.6m

EBIT (FY, 2018)

1.2m

Market capitalization (31-Oct-2017)

56.4m

Closing stock price (31-Oct-2017)

0.4

Cash (30-Jun-2018)

2.9m
Netcall's current market capitalization is £56.4 m.
GBPFY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Revenue

4.4m5.6m9.7m10.0m10.0m10.4m5.7m14.6m15.2m15.7m15.4m16.1m16.2m16.6m

Revenue growth, %

26%72%3%0%4%(45%)155%4%4%(2%)5%0%3%

Cost of goods sold

2.0m2.6m3.8m3.9m1.9m2.1m918.0k2.4m2.2m2.0m1.9m2.4m2.0m2.0m

Gross profit

2.5m3.0m5.8m6.1m8.1m8.2m4.8m12.2m13.0m13.7m13.5m13.7m14.1m14.7m
GBPFY, 1996FY, 1997FY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Cash

31.7k54.6k235.2k268.9k552.0k565.0k692.6k586.2k455.9k1.7m2.0m2.4m2.6m2.9m3.8m1.2m1.3m4.0m3.6m3.5m4.1m4.1m2.9m

Accounts Receivable

706.0k653.0k1.5m1.9m1.1m1.4m2.6m2.9m2.8m3.2m4.3m3.7m2.6m3.5m

Inventories

109.0k289.0k249.0k335.0k162.0k286.0k242.0k244.0k275.0k165.0k215.0k226.0k334.0k215.0k

Current Assets

160.6k333.6k341.7k474.9k662.4k765.6k1.1m969.1k868.9k3.0m4.1m4.8m5.4m5.1m6.7m6.0m6.1m8.4m8.7m10.0m9.4m8.9m9.6m
GBPFY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Net Income

510.0k237.0k392.0k1.2m1.2m468.0k531.0k1.9m2.3m2.8m3.3m2.5m1.7m1.5m

Dividends Paid

510.0k1.0m500.0k1.1m1.1m900.0k2.3m500.0k2.7m3.0m2.3m1.5m1.6m

Income Taxes Paid

(301.0k)141.0k2.0k
GBPY, 2018

Financial Leverage

3 x
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Netcall Operating Metrics

Netcall's Customers was reported to be 700 in FY, 2016.
FY, 2016

Customers

700
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Netcall Revenue Breakdown

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Netcall revenue breakdown by business segment: 36.5% from Product and professional services, 50.9% from Support contracts, 12.6% from Hosted services and 0.0% from Other

Netcall Online and Social Media Presence

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Netcall Blogs

Customer expectations are changing. So are we.

Customer experience is changing – customers expect unified messaging and a personalised service. See how we’ve changed to meet those needs. The post Customer expectations are changing. So are we. appeared first on Netcall.

You don’t have to code, to build apps on low-code platforms, right?

Low-code or no-code, what's the difference? Our CTO Richard Billington discusses what makes low-code different from no-code. The post You don’t have to code, to build apps on low-code platforms, right? appeared first on Netcall.

The CX Disconnect – the root cause of bad customer experiences

It used to be impossible to transform the customer experience without investing serious time and money. Then low-code platforms came along. The post The CX Disconnect – the root cause of bad customer experiences appeared first on Netcall.

Competing with the cool kids. Using low-code to attract IT talent in the public sector

Local government is suffering from a digital skills gap. To compete with big brands for talent, turn to Low-code to upskill business users. The post Competing with the cool kids. Using low-code to attract IT talent in the public sector appeared first on Netcall.

​Low-code 101: Spotlight on Building the Business Case

Here’s the latest episode of our webinar series, Low-code 101. In this fourth instalment, host Laura Ritchie from the Netcall Marketing Team looks at building an effective business performance case for low-code with Mike Woodgate, a Netcall Business Solutions Consultant.You

MatsSoft sets up 10 young coders for success this National Coding Week

16th September marks 5 years of National Coding Week, and MatsSoft is proud to be getting involved by offering 10 young learners training on MATS Low-code.
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Netcall Frequently Asked Questions

  • When was Netcall founded?

    Netcall was founded in 1996.

  • Who are Netcall key executives?

    Netcall's key executives are Henrik Bang, David Parram and Lynley Meyers.

  • How many employees does Netcall have?

    Netcall has 169 employees.

  • What is Netcall revenue?

    Latest Netcall annual revenue is £16.6 m.

  • What is Netcall revenue per employee?

    Latest Netcall revenue per employee is £98.4 k.

  • Who are Netcall competitors?

    Competitors of Netcall include Innodata, Contentful and Gimmal.

  • Where is Netcall headquarters?

    Netcall headquarters is located at 111 Marlowes, Hemel Hempstead.

  • Where are Netcall offices?

    Netcall has offices in Hemel Hempstead, Bedford and Poole.

  • How many offices does Netcall have?

    Netcall has 4 offices.