Netcall is transforming customer engagement. Our unique, integrated and affordable Liberty engagement suite allows clients to unify service and reduce costs across multichannels.
Optimising processes and resources gives you total confidence that every form of communication delivers a consistent customer experience, accelerating your journey to the complete customer engagement centre.
Netcall’s solutions are grouped into four capabilities, which are:
- Intelligent contact handling allowing you to simplify customer engagement
- Workforce Optimisation allowing you to manage your resources efficiently
- Enterprise content management allowing you to integrate your customer information
- Business process management allowing you to optimise your business performance
Over 700 organisations use Netcall’s comprehensive solutions proven to deliver best-in-class results; revenue growth, asset efficiency, cost reduction, satisfaction, loyalty improvements and return on investment. Endorsed by industry experts, Netcall is safety and regulatory compliant, with over twenty years’ experience in providing customer engagement solutions within the Public and Private sectors.
Revenue growth (2015-16), %
Gross profit margin (2016), %
Market capitalization (28-Apr-2017)
Closing share price (28-Apr-2017)
|FY, 2014||FY, 2015||FY, 2016|
|£16.9 m||£17.2 m||£16.6 m|
Revenue growth, %
Cost of goods sold
|£1.5 m||£1.6 m||£1.5 m|
|£15.4 m||£15.6 m||£15.2 m|
Gross profit Margin, %
Operating expense total
|£13.5 m||£13.3 m||£13.6 m|