Netcall is transforming customer engagement. Our unique, integrated and affordable Liberty engagement suite allows clients to unify service and reduce costs across multichannels.
Optimising processes and resources gives you total confidence that every form of communication delivers a consistent customer experience, accelerating your journey to the complete customer engagement centre.
Netcall’s solutions are grouped into four capabilities, which are:
- Intelligent contact handling allowing you to simplify customer engagement
- Workforce Optimisation allowing you to manage your resources efficiently
- Enterprise content management allowing you to integrate your customer information
- Business process management allowing you to optimise your business performance
Over 700 organisations use Netcall’s comprehensive solutions proven to deliver best-in-class results; revenue growth, asset efficiency, cost reduction, satisfaction, loyalty improvements and return on investment. Endorsed by industry experts, Netcall is safety and regulatory compliant, with over twenty years’ experience in providing customer engagement solutions within the Public and Private sectors.

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Type
Public
HQ
Hemel Hempstead, GB
Founded
1996
Size (employees)
169 (est)+9%
Netcall was founded in 1996 and is headquartered in Hemel Hempstead, GB
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Key People/Management at Netcall

Henrik Bang

Henrik Bang

CEO at Netcall PLC
David Parram

David Parram

Account Director (NHS)
Lynley Meyers

Lynley Meyers

Marketing Manager - Head of Product Marketing
Julie Smithers

Julie Smithers

Business Development
Mark Holmes

Mark Holmes

Sales Director
Kerry Joicey

Kerry Joicey

Marketing Manager - Demand Generation
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Netcall Office Locations

Netcall has offices in Hemel Hempstead, Poole and Suffolk
Hemel Hempstead, GB (HQ)
111 Marlowes
Poole, GB
The Quay
Suffolk, GB
Enterprise Business Park Severn Rd
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Netcall Financials and Metrics

Netcall Revenue

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Netcall's revenue was reported to be £16.15 m in FY, 2017
GBP

Revenue (FY, 2017)

16.2 m

Gross profit (FY, 2017)

14.1 m

Gross profit margin (FY, 2017), %

87.6%

Net income (FY, 2017)

1.7 m

EBITDA (FY, 2017)

2.8 m

EBIT (FY, 2017)

1.8 m

Cash (30-Jun-2017)

4.1 m
GBPFY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Revenue

4.4 m5.6 m9.7 m10 m10 m10.4 m5.7 m14.6 m15.2 m15.7 m15.4 m16.1 m16.2 m

Revenue growth, %

2%(3%)

Cost of goods sold

2 m2.6 m3.8 m3.9 m1.9 m2.1 m918 k2.4 m2.2 m2 m1.9 m2.4 m2 m

Gross profit

2.5 m3 m5.8 m6.1 m8.1 m8.2 m4.8 m12.2 m13 m13.7 m13.5 m13.7 m14.1 m
GBPFY, 1996FY, 1997FY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Cash

31.7 k54.6 k235.2 k268.9 k552 k565 k692.6 k586.2 k455.9 k1.7 m2 m2.4 m2.6 m2.9 m3.8 m1.2 m1.3 m4 m3.6 m3.5 m4.1 m4.1 m

Accounts Receivable

706 k653 k1.5 m1.9 m1.1 m1.4 m2.6 m2.9 m2.8 m3.2 m4.3 m3.7 m2.6 m

Inventories

109 k289 k249 k335 k162 k286 k242 k244 k275 k165 k215 k226 k334 k

Current Assets

160.6 k333.6 k341.7 k474.9 k662.4 k765.6 k1.1 m969.1 k868.9 k3 m4.1 m4.8 m5.4 m5.1 m6.7 m6 m6.1 m8.4 m8.7 m10 m9.4 m8.9 m
GBPFY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Net Income

510 k237 k392 k1.2 m1.2 m468 k531 k1.9 m2.3 m2.8 m3.3 m2.5 m1.7 m

Dividends Paid

510 k1 m500 k1.1 m1.1 m900 k2.3 m500 k2.7 m3 m2.3 m1.5 m

Income Taxes Paid

(301 k)141 k2 k
GBPY, 2017

Revenue/Employee

99.4 k

Financial Leverage

3 x
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Netcall Operating Metrics

Netcall's Customers was reported to be 700 in FY, 2016.
FY, 2016

Customers

700
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Netcall Revenue Breakdown

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Netcall revenue breakdown by business segment: 36.5% from Product and professional services, 50.9% from Support contracts, 12.6% from Hosted services and 0.0% from Other

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Netcall Online and Social Media Presence

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Netcall Company Life and Culture

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