Netcall is transforming customer engagement. Our unique, integrated and affordable Liberty engagement suite allows clients to unify service and reduce costs across multichannels.
Optimising processes and resources gives you total confidence that every form of communication delivers a consistent customer experience, accelerating your journey to the complete customer engagement centre.
Netcall’s solutions are grouped into four capabilities, which are:
- Intelligent contact handling allowing you to simplify customer engagement
- Workforce Optimisation allowing you to manage your resources efficiently
- Enterprise content management allowing you to integrate your customer information
- Business process management allowing you to optimise your business performance
Over 700 organisations use Netcall’s comprehensive solutions proven to deliver best-in-class results; revenue growth, asset efficiency, cost reduction, satisfaction, loyalty improvements and return on investment. Endorsed by industry experts, Netcall is safety and regulatory compliant, with over twenty years’ experience in providing customer engagement solutions within the Public and Private sectors.

Type
Public
HQ
Hemel Hempstead, GB
Founded
1996
Size (employees)
156 (est)+6%
Netcall was founded in 1996 and is headquartered in Hemel Hempstead, GB

Key People at Netcall

Henrik Bang

Henrik Bang

CEO at Netcall PLC
David Parram

David Parram

Account Director (NHS)
Lynley Meyers

Lynley Meyers

Marketing Manager - Head of product marketing
Julie Smithers

Julie Smithers

Business Development
Mark Holmes

Mark Holmes

Sales Director
Kerry Joicey

Kerry Joicey

Marketing Manager - Demand Generation
Andrew Mason

Andrew Mason

Business Development

Netcall Office Locations

Netcall has offices in Hemel Hempstead, Poole and Suffolk
Hemel Hempstead, GB (HQ)
111 Marlowes
Suffolk, GB
Enterprise Business Park Severn Rd
Poole, GB
The Quay

Netcall Data and Metrics

Netcall Financial Metrics

Netcall's revenue was reported to be £16.6 m in FY, 2016 which is a 3% decrease from the previous period.
GBP

Revenue (FY, 2016)

16.6 m

Revenue growth (FY, 2015 - FY, 2016), %

(3%)

Gross profit (FY, 2016)

15.2 m

Gross profit margin (FY, 2016), %

91%

Net income (FY, 2016)

2.5 m

Market capitalization (25-Jul-2017)

93.3 m

Closing share price (25-Jul-2017)

0.7

Cash (30-Jun-2016)

4.1 m
Netcall's current market capitalization is £93.3 m.
GBPFY, 2014FY, 2015FY, 2016

Revenue

16.9 m17.2 m16.6 m

Revenue growth, %

2%(3%)

Cost of goods sold

1.5 m1.6 m1.5 m

Gross profit

15.4 m15.6 m15.2 m

Gross profit Margin, %

91%91%91%

Operating expense total

13.5 m13.3 m13.6 m

Pre tax profit

3.1 m3.1 m2.4 m

Net Income

2.8 m3.3 m2.5 m
GBPFY, 2014FY, 2015FY, 2016

Cash

3.6 m3.5 m4.1 m

Accounts Receivable

3.2 m4.3 m3.7 m

Current Assets

8.7 m10 m9.4 m

PP&E

295 k520 k738 k

Goodwill

2 m2.2 m3.1 m

Total Assets

11 m12.7 m13.3 m

Accounts Payable

419 k519 k333 k

Current Liabilities

7.9 m8.7 m8.8 m

Total Liabilities

8 m9.3 m9.4 m

Retained Earnings

128 k279 k151 k

Total Equity

3 m3.5 m3.9 m

Financial Leverage

3.7 x3.7 x3.4 x
GBPFY, 2014FY, 2015FY, 2016

Income Taxes Paid

(301 k)141 k2 k
Y, 2016

Financial Leverage

3.4 x

Netcall Operating Metrics

Netcall's Customers was reported to be 700 in FY, 2016
FY, 2016

Customers

700

Netcall Market Value History

Netcall Revenue Breakdown

Traffic Overview of Netcall

Netcall Online and Social Media Presence

Netcall Company Life and Culture

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