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Netcall is transforming customer engagement. Our unique, integrated and affordable Liberty engagement suite allows clients to unify service and reduce costs across multichannels.
Optimising processes and resources gives you total confidence that every form of communication delivers a consistent customer experience, accelerating your journey to the complete customer engagement centre.
Netcall’s solutions are grouped into four capabilities, which are:
- Intelligent contact handling allowing you to simplify customer engagement
- Workforce Optimisation allowing you to manage your resources efficiently
- Enterprise content management allowing you to integrate your customer information
- Business process management allowing you to optimise your business performance
Over 700 organisations use Netcall’s comprehensive solutions proven to deliver best-in-class results; revenue growth, asset efficiency, cost reduction, satisfaction, loyalty improvements and return on investment. Endorsed by industry experts, Netcall is safety and regulatory compliant, with over twenty years’ experience in providing customer engagement solutions within the Public and Private sectors.

TypePublic
Founded1996
HQHemel Hempstead, GB
Websitenetcall.com
Employee Ratings2.7

Latest Updates

Employees (est.) (Feb 2020)230(+37%)
Revenue (FY, 2018)£16.6 M(+3%)
Share Price (Oct 2020)£0.5
Cybersecurity ratingBMore

Key People/Management at Netcall

Michael Jackson

Michael Jackson

Chairman
Henrik Bang

Henrik Bang

Chief Executive Officer & Director
James Ormondroyd

James Ormondroyd

Group Finance Director, Board Member
Michael Neville

Michael Neville

Non-Executive Director
Mark Holmes

Mark Holmes

Chief Sales Officer
Richard Billington

Richard Billington

Chief Technology Officer
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Netcall Office Locations

Netcall has offices in Hemel Hempstead, Bedford, Poole and Atlanta
Hemel Hempstead, GB (HQ)
1st Floor, Building 2, Peoplebuilding Estate, Maylands Ave, Hemel Hempstead Industrial Estate
Bedford, GB
Brickhill Dr
Poole, GB
The Quay
Atlanta, US
500 Sugar Mill Rd #260a
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Netcall Financials and Metrics

Netcall Revenue

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Netcall's revenue was reported to be £16.64 m in FY, 2018 which is a 3% increase from the previous period.
GBP

Revenue (FY, 2018)

16.6m

Revenue growth (FY, 2017 - FY, 2018), %

3%

Gross profit (FY, 2018)

14.7m

Gross profit margin (FY, 2018), %

88.2%

Net income (FY, 2018)

1.5m

EBITDA (FY, 2018)

2.6m

EBIT (FY, 2018)

1.2m

Market capitalization (23-Oct-2020)

73.6m

Closing stock price (23-Oct-2020)

0.5

Cash (30-Jun-2018)

2.9m
Netcall's current market capitalization is £73.6 m.
GBPFY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Revenue

4.4m5.6m9.7m10.0m10.0m10.4m5.7m14.6m15.2m15.7m15.4m16.1m16.2m16.6m

Revenue growth, %

26%72%3%0%4%(45%)155%4%4%(2%)5%0%3%

Cost of goods sold

2.0m2.6m3.8m3.9m1.9m2.1m918.0k2.4m2.2m2.0m1.9m2.4m2.0m2.0m

Gross profit

2.5m3.0m5.8m6.1m8.1m8.2m4.8m12.2m13.0m13.7m13.5m13.7m14.1m14.7m
GBPFY, 1996FY, 1997FY, 1998FY, 1999FY, 2000FY, 2001FY, 2002FY, 2003FY, 2004FY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Cash

31.7k54.6k235.2k268.9k552.0k565.0k692.6k586.2k455.9k1.7m2.0m2.4m2.6m2.9m3.8m1.2m1.3m4.0m3.6m3.5m4.1m4.1m2.9m

Accounts Receivable

706.0k653.0k1.5m1.9m1.1m1.4m2.6m2.9m2.8m3.2m4.3m3.7m2.6m3.5m

Inventories

109.0k289.0k249.0k335.0k162.0k286.0k242.0k244.0k275.0k165.0k215.0k226.0k334.0k215.0k

Current Assets

160.6k333.6k341.7k474.9k662.4k765.6k1.1m969.1k868.9k3.0m4.1m4.8m5.4m5.1m6.7m6.0m6.1m8.4m8.7m10.0m9.4m8.9m9.6m
GBPFY, 2005FY, 2006FY, 2007FY, 2008FY, 2009FY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Net Income

510.0k237.0k392.0k1.2m1.2m468.0k531.0k1.9m2.3m2.8m3.3m2.5m1.7m1.5m

Dividends Paid

510.0k1.0m500.0k1.1m1.1m900.0k2.3m500.0k2.7m3.0m2.3m1.5m1.6m

Income Taxes Paid

(301.0k)141.0k2.0k
GBPFY, 1996

Financial Leverage

7.3 x
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Netcall Operating Metrics

Netcall's Customers was reported to be 700 in FY, 2016.
FY, 2016

Customers

700
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Netcall Cybersecurity Score

Cybersecurity ratingPremium dataset

B

83/100

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Netcall Revenue Breakdown

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Netcall revenue breakdown by business segment: 36.5% from Product and professional services, 50.9% from Support contracts, 12.6% from Hosted services and 0.0% from Other

Netcall Online and Social Media Presence

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Netcall Blogs

The low-code fast track to put CX on a new trajectory

Our CINO, Richard Farrell, looks at how organisations can change their approach, leap-frogging some of the usual digital transformation problems, to deliver experiences that keep customers delighted. The post The low-code fast track to put CX on a new trajectory appeared first on Netcall.

The time is now: Why the adoption of low-code is critical for digital-led recovery

Making sure your organisation is ready for what comes next just became priority number one. does CX still matter at all when resources are scarce and rearranging operations takes priority? The post The time is now: Why the adoption of low-code is critical for digital-led recovery appeared first on…

How many silver-linings does the cloud need to have?

Much has been promised on the benefits of moving your contact centre to the cloud… Does it depend on your legacy hardware, agreements in place and the way your organisation and contact centre is structured? We asked one of our Solution Architects to explain the real benefits and potential drawbacks …

Why low-code technology will be key to revolutionising the London Market

It has been a year of momentous change for business – and many markets have been forced to accelerate their digital transformation efforts to overcome and adapt to new ways of operating. The post Why low-code technology will be key to revolutionising the London Market appeared first on Netcall.

Salesforce Lightning and Liberty Create – How do they compare?

The latest in the series of blog posts comparing Liberty Create with some of the other major low-code platforms in the market , this time, looking at Salesforce Lightning. The post Salesforce Lightning and Liberty Create – How do they compare? appeared first on Netcall.

Thriving through the crisis

The COVID-19 crisis has had an impact on every business. And we all know it’s not over yet – we’ll be feeling the ripples of it for years to come. Some will fail. Some will struggle. Some will thrive. What can you do, as a visionary Chief Exec, to help ensure your company comes out of it stronger? T…
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Netcall Frequently Asked Questions

  • When was Netcall founded?

    Netcall was founded in 1996.

  • Who are Netcall key executives?

    Netcall's key executives are Michael Jackson, Henrik Bang and James Ormondroyd.

  • How many employees does Netcall have?

    Netcall has 230 employees.

  • What is Netcall revenue?

    Latest Netcall annual revenue is £16.6 m.

  • What is Netcall revenue per employee?

    Latest Netcall revenue per employee is £72.3 k.

  • Who are Netcall competitors?

    Competitors of Netcall include Mural, Intellinetics and Innodata.

  • Where is Netcall headquarters?

    Netcall headquarters is located at 1st Floor, Building 2, Peoplebuilding Estate, Maylands Ave, Hemel Hempstead Industrial Estate, Hemel Hempstead.

  • Where are Netcall offices?

    Netcall has offices in Hemel Hempstead, Bedford, Poole and Atlanta.

  • How many offices does Netcall have?

    Netcall has 4 offices.