Needle, the leader in advocate-powered customer experience, helps businesses bring the power of human connections to e-commerce. Founded in 2010, Needle’s CX software identifies online customers who need help and matches them, real-time, with certified advocates who have first-hand knowledge of the product and passion for the brand. The result is a truly awesome customer experience that builds trust and increases satisfaction with customers, while delivering increased sales and long-term customer value for businesses. Build Trust Trust is the #1 reason a customer shops with a brand. Needle helps you build trust by facilitating authentic experiences with people who can make powerful recommendations. Capture Net New Revenue Create a marketing channel that does what no other channel can do: capture revenue you weren’t otherwise going to get. 65-90% of revenue Needle generates is net new. Increase Conversion and AOV Drive material, incremental revenue through smart targeting that leads to major increases in conversion (6-15x over self-service) and AOV (15-30%). Drive Loyalty and Lifetime Value Provide an incomparable customer experience that’s unique, personalized and powerful, and your customers will come back and buy more often.
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Type
Private
HQ
Bluffdale, US
Founded
2010
Size (employees)
108 (est)-1%
Website
needle.com
Needle was founded in 2010 and is headquartered in Bluffdale, US
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Key People/Management at Needle

Morgan Lynch

Morgan Lynch

Founder & CEO

Needle Office Locations

Needle has an office in Bluffdale
Bluffdale, US (HQ)
14864 Pony Express Rd
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Needle Financials and Metrics

Summary Metrics

Founding Date

2010

Total Funding

$19.5 m

Latest funding size

$7 m

Time since last funding

4 years ago

Investors

Needle's latest funding round in May 2014 was reported to be $7 m. In total, Needle has raised $19.5 m
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Needle Online and Social Media Presence

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Needle News and Updates

Spinal Needle Market 2018; Major Developments in Healthcare Sector | Transform the Competitive Landscape by 2023 with 6.8% of CAGR

Spinal Needle Market Report Added on MarketResearchFuture.com with Overall Analysis. Key developments and strategies Cover in this Report. By type (atraumatic needle tips, directional spinal needles, pencil-point needles, others), the study also provides a comprehensive review of restraints. Forecas…

Transbronchial Needle Aspiration Market to Witness a Pronounce Growth During 2017-2025

Transbronchial Needle Aspiration Market: Global Industry Trend Analysis 2012 to 2016 and Forecast 2017 - 2025 Posted via Industry Today. Follow us on Twitter @IndustryToday

Needle Free Drug Delivery Devices 2018 Global Market Key Players - Zogenix, Inc, Glide Pharmaceutical Technologies Ltd, Pharmajet, Inc, Injex Pharma AG, 3M -Analysis And Forecast To 2023

Wiseguyreports.Com Adds “Needle Free Drug Delivery Devices – Global Market Demand, Growth, Opportunities, Manufacturers, Analysis of Top Key Players and Forecast to 2023” To Its Research Database. Posted via Industry Today. Follow us on Twitter @IndustryToday

Spinal Needle Market to Transform the Competitive Landscape with Major Developments in the Healthcare Sector – Outlook to 2023

According To a Recent Report Published by Market Research Future, Titled “Spinal Needle Market” by Type - atraumatic needle tips, directional spinal needles, pencil-point needles, others. The report provides a comprehensive analysis of current & future trends and emerging growth of this market g…

Microneedle Drug Delivery Systems Market : Opportunities and Forecast Assessment, 2017 – 2027

Microneedle Drug Delivery Systems Market : Opportunities and Forecast Assessment, 2017 – 2027 Posted via Industry Today. Follow us on Twitter @IndustryToday

Laser Based Needle Free Injector Market Overview, Analysis, Major Manufacturers, Production Price, Cost, Revenue & Market Status 2018 to 2023, focusing on Top Key Vendors like: Antares Pharma, Endo International

The Global Laser Based Needle Free Injector Market Report includes a comprehensive analysis of the present market. The report starts with the basic Laser Based Needle Free Injector Market overview and then goes into each and every detail. Posted via Industry Today. Follow us on Twitter @IndustryToda…
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