Needle, the leader in advocate-powered customer experience, helps businesses bring the power of human connections to e-commerce. Founded in 2010, Needle’s CX software identifies online customers who need help and matches them, real-time, with certified advocates who have first-hand knowledge of the product and passion for the brand. The result is a truly awesome customer experience that builds trust and increases satisfaction with customers, while delivering increased sales and long-term customer value for businesses. Build Trust Trust is the #1 reason a customer shops with a brand. Needle helps you build trust by facilitating authentic experiences with people who can make powerful recommendations. Capture Net New Revenue Create a marketing channel that does what no other channel can do: capture revenue you weren’t otherwise going to get. 65-90% of revenue Needle generates is net new. Increase Conversion and AOV Drive material, incremental revenue through smart targeting that leads to major increases in conversion (6-15x over self-service) and AOV (15-30%). Drive Loyalty and Lifetime Value Provide an incomparable customer experience that’s unique, personalized and powerful, and your customers will come back and buy more often.
Company Growth (employees)
Type
Private
HQ
Bluffdale, US
Founded
2010
Size (employees)
115 (est)+2%
Website
needle.com
Needle was founded in 2010 and is headquartered in Bluffdale, US

Key People/Management at Needle

Morgan Lynch

Morgan Lynch

Founder & CEO

Needle Office Locations

Needle has an office in Bluffdale
Bluffdale, US (HQ)
14864 Pony Express Rd

Needle Financials and Metrics

Summary Metrics

Founding Date

2010

Total Funding

$19.5 m

Latest funding size

$7 m

Time since last funding

over 3 years

Investors

Needle's latest funding round in May 2014 was reported to be $7 m. In total, Needle has raised $19.5 m

Needle's Web-traffic and Trends

Needle Online and Social Media Presence

Needle News and Updates

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The Global needle free drug delivery devices Market is expected to grow at a modest CAGR of 16.7% during 2017-2022. Posted via Industry Today. Follow us on Twitter @IndustryToday

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Global biopsy devices market is expected to grow at a CAGR of 8.1% for the forecasted period of 2016-2021. Posted via Industry Today. Follow us on Twitter @IndustryToday

Cardiovascular Needle Market Demonstrates Enormous Growth of 7.2% by 2027

Cardiovascular needle market research report, by types (round bodied needles, taper point needles) by application, by usage, by end users- global forecast till 2023 Posted via Industry Today. Follow us on Twitter @IndustryToday

Mattress Firm accuses bed-in-a-box startup Tuft & Needle of unfair ad practices in lawsuit

Mattress Firm, America’s dominant mattress retailer, filed a lawsuit in a Texas federal court against Tuft & Needle, a leading mattress-in-a-box company, earlier this week. Mattress Firm alleges “false, unfair, and disparaging advertising” on Tuft & Needle’s part. The Texas-based Mattress Fi…

Cardiovascular Needle Market Projected to Witness Vigorous Expansion of 7.2% by 2027

Cardiovascular needle market research report, by types (round bodied needles, taper point needles) by application, by usage, by end users- global forecast till 2023 Posted via Industry Today. Follow us on Twitter @IndustryToday

Veterinary Surgical Instruments Market 2017 Top Key Players Revenue, Shares Analysis and Forecasts to 2023

The Worldwide Veterinary Surgical Instruments Market report provides country level analysis of the market’s segments which includes by types, applications and animals. Posted via Industry Today. Follow us on Twitter @IndustryToday
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Needle Company Life and Culture

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