Needle, the leader in advocate-powered customer experience, helps businesses bring the power of human connections to e-commerce. Founded in 2010, Needle’s CX software identifies online customers who need help and matches them, real-time, with certified advocates who have first-hand knowledge of the product and passion for the brand. The result is a truly awesome customer experience that builds trust and increases satisfaction with customers, while delivering increased sales and long-term customer value for businesses. Build Trust Trust is the #1 reason a customer shops with a brand. Needle helps you build trust by facilitating authentic experiences with people who can make powerful recommendations. Capture Net New Revenue Create a marketing channel that does what no other channel can do: capture revenue you weren’t otherwise going to get. 65-90% of revenue Needle generates is net new. Increase Conversion and AOV Drive material, incremental revenue through smart targeting that leads to major increases in conversion (6-15x over self-service) and AOV (15-30%). Drive Loyalty and Lifetime Value Provide an incomparable customer experience that’s unique, personalized and powerful, and your customers will come back and buy more often.
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Type
Private
HQ
Bluffdale, US
Founded
2010
Size (employees)
115 (est)-1%
Website
needle.com
Needle was founded in 2010 and is headquartered in Bluffdale, US
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Key People/Management at Needle

Morgan Lynch

Morgan Lynch

Founder & CEO

Needle Office Locations

Needle has an office in Bluffdale
Bluffdale, US (HQ)
14864 Pony Express Rd
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Needle Financials and Metrics

Summary Metrics

Founding Date

2010

Total Funding

$19.5 m

Latest funding size

$7 m

Time since last funding

4 years ago

Investors

Needle's latest funding round in May 2014 was reported to be $7 m. In total, Needle has raised $19.5 m
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Needle News and Updates

Blood Taking Needle Market 2018 Global Industry Volume, Size And Region Analysis - 2025

Blood Taking Needle plays a main role in the patient treatment. For the treatment, blood samples are collected to measure the basic metabolism components such as blood urea nitrogen, sodium, potassium, magnesium, chloride, and also used to measure blood glucose and lipid levels. Posted via Industry…

Watch a genius hack for threading a needle that's easy enough for anyone to try at home

Twitter user John Bick shared a video to show an easy hack for threading a needle. The hack involves rubbing the needle back and forth on the thread until a loop is formed. Although some users say it doesn't work, others say it does. Bick, who told INSIDER he "stumbled on the video," said that t…

This Mom Found Out She Has An Anesthesia Needle In Her Spine 14 Years After Giving Birth

Amy Bright had her son at Naval Hospital Jacksonville in 2003, which is when she says the needle was left in her body. View Entire Post ›

NRF Predicts Easter Spending to Be Second Highest Year on Record: Will It Move the Needle for Fashion?

The association expects it to reach $18.2 billion this year.

Asia Pacific Retractable Needle Safety Syringes Market: Increase in Government Initiative to Promote Safe Injection Practices to Drive Growth

Retractable Needle Safety Syringes Market report categorizes the Asia Pacific market by Product Type (Manual and Automated), End-users (Hospitals, Clinics, and Ambulatory Surgery Centers) & Geography Posted via Industry Today. Follow us on Twitter @IndustryToday

Amniocentesis Needle Market to Witness Comprehensive Growth by 2025

High success rate of amniocentesis procedure, and innovations and developments in technology drive the global Amniocentesis Needle Market Posted via Industry Today. Follow us on Twitter @IndustryToday
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