NarrativeDx is the market leader in improving patient experience for healthcare systems, hospitals, ACOs, and outpatient facilities. Our cloud-based, HIPAA-compliant, healthcare-specific Natural Language Processing and Machine Learning platform collects, analyzes, and visualizes unstructured patient feedback from internal and external sources (CAHPS Surveys, grievance letters, social review sites, etc.). Our beautiful, intuitive dashboards automatically highlight areas for improvement and provide specific recommendations to improve patient experience.
NarrativeDx achieves industry-leading accuracy through our patent-pending Adaptive Surveys. Our Adaptive Survey technology listens to patient feedback, recognizes potential issues, and tailors questions in real-time to ask specific, issue-related questions. If an issue is confirmed as a problem, NarrativeDx will alert staff in real-time. In addition, targeted surveys also ask fewer questions, reducing fatigue and increasing response rates to over 75%.
With NarrativeDx, leaders can be confident in their decision process and allocate appropriate resources to address real, patient experience issues - saving time, money, and maximizing patient experience and ROI opportunities.