John Lewis

John Lewis began in 1864 with the opening of the first shop in London's Oxford Street. 'Never Knowingly Undersold', our unique promise to our customers that the price of any item we sell will always be as low as the lowest price in the neighbourhood, has been our slogan for over 75 years. Through the efforts of our Partners serving customers with our suppliers' high quality goods, we have succeeded in building the largest department store retailer in the UK, with 41 John Lewis shops (31 department stores and 10 John Lewis at home) and a growing online business -

Our Partners work hard to offer customers everything they need under one roof: the best fashions, furnishings and household goods of all kinds at competitive prices with excellent service and free delivery.

The full line department shops typically stock more than 350,000 separate lines with our stores at Oxford Street and Bluewater also including a John Lewis Foodhall from Waitrose.

The smaller flexible format shops highlight Fashion, Home and Consumer Electronics products while the John Lewis at home shops focus exclusively on the home, electrical and home technology assortment.

At the 2015 Verdict Customer Satisfaction Awards, John Lewis won awards for Best Clothing Retailer, Best Electricals Retailer and Best Homewares Retailer.

Company Growth (employees)
London, GB
Size (employees)
9,735 (est)+2%
John Lewis was founded in 1864 and is headquartered in London, GB

Key People/Management at John Lewis

Andy Street

Andy Street

Managing Director
Paul Coby

Paul Coby

IT Director
Harriet Hounsell

Harriet Hounsell

Personnel Director
Craig Inglis

Craig Inglis

Customer Director
Mark Lewis

Mark Lewis

Retail Director
Paula Nickolds

Paula Nickolds

Commercial Director
Bérangère Michel

Bérangère Michel

Finance Director
Dino Rocos

Dino Rocos

Operations Director

John Lewis Office Locations

John Lewis has offices in London and Jersey
London, GB (HQ)
171 Victoria St

John Lewis Financials and Metrics

Summary Metrics

Founding Date


John Lewis Financials

John Lewis's revenue was reported to be £10 b in FY, 2017 which is a 3% increase from the previous period.

Revenue (FY, 2017)

10 b

Revenue growth (FY, 2016 - FY, 2017), %


Gross profit (FY, 2017)

3.4 b

Gross profit margin (FY, 2017), %


Net income (FY, 2017)

352.9 m

Cash (28-Jan-2017)

673.7 m
GBPFY, 2014FY, 2015FY, 2016FY, 2017


9 b9.7 b9.7 b10 b

Revenue growth, %


Cost of goods sold

6 b6.4 b6.4 b6.6 b

Gross profit

3 b3.3 b3.3 b3.4 b
GBPFY, 2014FY, 2015FY, 2016FY, 2017


358.9 m336.9 m667.4 m673.7 m

Accounts Receivable

55.1 m57.3 m61 m67.8 m

Current Assets

1.1 b1.2 b1.5 b1.6 b


4.1 b4.3 b4.3 b4.2 b
GBPFY, 2014FY, 2015FY, 2016FY, 2017

Cash From Operating Activities

453.5 m365.4 m730.3 m586.4 m

Cash From Financing Activities

(157.7 m)245.3 m(61.3 m)(122.6 m)

Income Taxes Paid

(24.4 m)(50.2 m)(66 m)(97.9 m)
GBPY, 2017


1.3 m

Financial Leverage

3.1 x
Show all financial metrics

John Lewis's Web-traffic and Trends

John Lewis Online and Social Media Presence

John Lewis News and Updates

John Lewis' birthday gift for Hillary Clinton was a glimpse of what could have been

It's Hillary Clinton's 70th birthday today. To celebrate, U.S. Rep. John Lewis gave the gift of an alternate reality, one in which the Democratic presidential candidate had made it into the White House as the first female American president. After wishing "Madame President Hillary Clinton" a happy…

John Lewis - why operational intelligence can be the key to ecommerce success

How a national treasure has used Splunk's Enterprise program to stamp its authority as an online brand.

John Lewis Overcome With Emotion At A Civil Rights Movement Exhibit

"Surreal. It is real, exactly what happened."

John Lewis Company Life and Culture

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