John Lewis began in 1864 with the opening of the first shop in London's Oxford Street. 'Never Knowingly Undersold', our unique promise to our customers that the price of any item we sell will always be as low as the lowest price in the neighbourhood, has been our slogan for over 75 years. Through the efforts of our Partners serving customers with our suppliers' high quality goods, we have succeeded in building the largest department store retailer in the UK, with 41 John Lewis shops (31 department stores and 10 John Lewis at home) and a growing online business - johnlewis.com.
Our Partners work hard to offer customers everything they need under one roof: the best fashions, furnishings and household goods of all kinds at competitive prices with excellent service and free delivery.
The full line department shops typically stock more than 350,000 separate lines with our stores at Oxford Street and Bluewater also including a John Lewis Foodhall from Waitrose.
The smaller flexible format shops highlight Fashion, Home and Consumer Electronics products while the John Lewis at home shops focus exclusively on the home, electrical and home technology assortment.
At the 2015 Verdict Customer Satisfaction Awards, John Lewis won awards for Best Clothing Retailer, Best Electricals Retailer and Best Homewares Retailer.
|FY, 2014||FY, 2015||FY, 2016|
|£9 b||£9.7 b||£9.7 b|
Revenue growth, %
Cost of sales
|£6 b||£6.4 b||£6.4 b|
|£3 b||£3.3 b||£3.3 b|
Gross profit Margin, %
Operating expense total
|£2.6 b||£2.8 b||£2.8 b|