Jacada

    OverviewSuggest Edit

    Jacada is an established company experiencing exponential growth in the fast moving and exciting customer service and support market. At Jacada, our people are the foundation of our success. We are a leader in delivering award-winning software solutions that drive contact center process improvement. Our customer base is diversified across multiple industries and includes some of the most well-known and innovative companies in their respective fields. Our global company is made up of sales and marketing professionals, software developers, business consultants, project managers and support personnel with a common goal of bringing positive change to customer service operations. We strive to employ the most creative, talented and productive professionals in the industry today, emphasizing teamwork to achieve individual and company goals.
    TypePrivate
    Founded1990
    HQSandy Springs, US
    Websitejacada.com
    Employee Ratings3.9

    Latest Updates

    Employees (est.) (May 2020)172

    Key People/Management at Jacada

    Yochai Rozenblat

    Yochai Rozenblat

    Chief Executive Officer
    Caroline Cronin

    Caroline Cronin

    Chief Financial Officer
    Gideon Hollander

    Gideon Hollander

    Chief Technology Officer, Director
    Yossie Hollander

    Yossie Hollander

    Chairman of the Board
    Adi Toppol

    Adi Toppol

    Chief Operating Officer & General Manager (EMEA)
    Kumaran Shanmuhan

    Kumaran Shanmuhan

    Chief Growth Officer
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    Jacada Office Locations

    Jacada has offices in Sandy Springs, Augsburg, Tel Aviv-Yafo and Greater London
    Sandy Springs, US (HQ)
    5901 Peachtree Dunwoody Rd #550
    Augsburg, DE
    9 Pilsener Str.
    Tel Aviv-Yafo, IL
    11 Shankar St Entrance 4,
    Greater London, GB
    81 Oxford St
    Show all (4)

    Jacada Financials and Metrics

    Summary Metrics

    Founding Date

    1990

    Time since last funding

    4 years ago

    Jacada investors

    Show all financial metrics

    Jacada Online and Social Media Presence

    Embed Graph

    Jacada Company Culture

    • CEO Rating

      A+

      90/100

    • Compensation

      F

      10/100

    Learn more on Comparably

    Jacada News and Updates

    Jacada Awarded ISV Partner of the Year by Leading Cloud Contact Center Provider Five9

    After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit

    Global Robotic Process Automation Product and Market Report 2019-2020 Featuring Jacada, NICE, UiPath and Verint. OnviSource

    DUBLIN, Oct. 15, 2019 /PRNewswire/ -- The "2019 - 2020 Robotic Process Automation Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The 2019 - 2020 Robotic Process Automation Product and Market Report provides an in-depth analysis of this market,...

    Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov

    Contact center and Customer Service RPA strategy moves Jacada into the “Leadership Zone” for Attended RPA

    Leading Financial Services Provider Selects Jacada Customer Service RPA

    Customer service automation to streamline key processes and deliver real-time guidance for customer-facing employees Customer service automation to streamline key processes and deliver real-time guidance for customer-facing employees

    Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent Engagement in One Hub

    Release 11 empowers business users to effortlessly design and manage end-to-end customer service automation in one no-code development environment Release 11 empowers business users to effortlessly design and manage end-to-end customer service automation in one no-code development environment

    Jacada Announces Planned Deregistration with, and Suspension of Reporting to, SEC

    HERZLIYA, Israel, Jan. 16, 2019 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF) (“Jacada” or the “Company”), a provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve the customer experience, announced today its intention to dereg…
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    Jacada Blogs

    What You Need To Know About Customer Service Automation

    Digitization is on the mind of virtually every customer service leader, as new technology promises to improve the customer experience, streamline internal processes and boost agent productivity. Read More ...

    How To Direct Your Customers During the Coronavirus Pandemic

    Famed psychologist, Abraham Maslow, outlined the five-tier model of human needs: physiological, safety, love and belonging, esteem, and self-actualization. Only when a person's lower-level needs are met can one move up the continuum of human potential. You may have been operating from an evolved …

    Jacada Selected by Puget Sound Energy to Provide Intelligent Customer Self-Service Solutions

    Jacada’s Intelligent Customer Assistant and Visual IVR will lead PSE’s journey towards an autonomous customer experience   ATLANTA, July 24, 2018 (GLOBE NEWSWIRE) -- Jacada, Inc. (OTCQB:JCDAF), provider of Autonomous CX solutions designed to automate customer service operations, reduce contact cen…
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    Jacada Frequently Asked Questions

    • When was Jacada founded?

      Jacada was founded in 1990.

    • Who are Jacada key executives?

      Jacada's key executives are Yochai Rozenblat, Caroline Cronin and Gideon Hollander.

    • How many employees does Jacada have?

      Jacada has 172 employees.

    • Who are Jacada competitors?

      Competitors of Jacada include Automation Anywhere, CallVU and Inhance Technology.

    • Where is Jacada headquarters?

      Jacada headquarters is located at 5901 Peachtree Dunwoody Rd #550, Sandy Springs.

    • Where are Jacada offices?

      Jacada has offices in Sandy Springs, Augsburg, Tel Aviv-Yafo and Greater London.

    • How many offices does Jacada have?

      Jacada has 4 offices.