Jacada

    OverviewSuggest Edit

    Jacada is a customer service automation company that builds software aiming to future-proof customer experience with robotic automation and artificial intelligence. It offers digital customer service on any web touchpoint, AI powered chatbots that automate processes, voice bots, multimodal visual IVRs, agent assistance and call center scripting software, attended RPA bots for the call center workforce, Agent Assist powered by RPA and AI, as well as modern agent desktops for multi-skilled agents.

    TypePrivate
    Founded1990
    HQAlpharetta, US
    Websitejacada.com
    Employee Ratings4

    Latest Updates

    Employees (est.) (Nov 2020)172
    Cybersecurity ratingCMore

    Key People/Management at Jacada

    Adi Toppol

    Adi Toppol

    Chief Operating Officer & General Manager (EMEA)
    Oren Shefler

    Oren Shefler

    Vice President of Sales Americas
    Show more

    Jacada Office Locations

    Jacada has offices in Alpharetta, München, Herzliya and Greater London
    Alpharetta, US (HQ)
    11560 Great Oaks Way #200
    München, DE
    Rückertstraße 1
    Herzliya, IL
    Ha-Sadna'ot St 8
    Greater London, GB
    81 Oxford St
    Show all (4)

    Jacada Financials and Metrics

    Summary Metrics

    Founding Date

    1990

    Time since last funding

    4 years ago

    Jacada investors

    Show all financial metrics

    Jacada Cybersecurity Score

    Cybersecurity ratingPremium dataset

    C

    70/100

    SecurityScorecard logo

    Jacada Online and Social Media Presence

    Embed Graph

    Jacada Company Culture

    • CEO Rating

      A+

      90/100

    • Compensation

      F

      10/100

    Learn more on Comparably

    Jacada News and Updates

    Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers & Deliver Effortless Customer Experiences

    ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, NJ. The partnersh…

    Jacada Awarded ISV Partner of the Year by Leading Cloud Contact Center Provider Five9

    After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit

    Global Robotic Process Automation Product and Market Report 2019-2020 Featuring Jacada, NICE, UiPath and Verint. OnviSource

    DUBLIN, Oct. 15, 2019 /PRNewswire/ -- The "2019 - 2020 Robotic Process Automation Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The 2019 - 2020 Robotic Process Automation Product and Market Report provides an in-depth analysis of this market,...

    Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov

    Contact center and Customer Service RPA strategy moves Jacada into the “Leadership Zone” for Attended RPA

    Leading Financial Services Provider Selects Jacada Customer Service RPA

    Customer service automation to streamline key processes and deliver real-time guidance for customer-facing employees Customer service automation to streamline key processes and deliver real-time guidance for customer-facing employees

    Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent Engagement in One Hub

    Release 11 empowers business users to effortlessly design and manage end-to-end customer service automation in one no-code development environment Release 11 empowers business users to effortlessly design and manage end-to-end customer service automation in one no-code development environment
    Show more

    Jacada Blogs

    Servion and Jacada Join Forces to build Automation-First Contact Centers and Deliver Effortless CX

    ATLANTA, November 18, 2020 (GLOBE NEWSWIRE) — Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, NJ. The partners…

    MMM case study

    MMM Healthcare is Simplifying Contact Center Operations with Unification, Real-time Guidance and Automation What are the Key Elements of a Simplified Contact Center Agent Desktop? An Intuitive UX, Task Automation and Process Guidance. Request Demo Learn More Jacada’s product development and go-to-ma…

    Crack the Code on Contact Centre Automation: Top 5 Agent Assist Tools for 2021

    Directors Club United Kingdom cordially invite you to attend a webinar by Jacada, winner of the Innovations In Customer Interaction Automation category of the UK National Innovation Awards 2020. The session is titled: Crack the Code on Contact Centre Automation: Top 5 Agent Assist Tools for 2021 Ove…

    Top Agent Assist Use Cases for Your Contact Center

    There is no shortage of hyped up contact center technologies making the rounds to rescue customer experience leaders from the doldrums of this pandemic. The pitch goes…”What if you could have ‘AI’ listen to the phone conversation between your customers and your agents, and assist your agents on how …

    Empower Your Business with Google Contact Center AI: On Demand Webinar Replay

    Conversational AI is a key ingredient in the recipe for contact center automation. Great AI does not guarantee great outcomes though. Join the webinar to see how businesses like yours are using Jacada’s low code automation platform to boost self-service and contact center agent productivity. Learn h…

    Webinar Replay Masterclass Series: Empower Your Business with Google Contact Center AI

    Conversational AI is a key ingredient in the recipe for contact center automation. Great AI does not guarantee great outcomes though. Join the webinar to see how businesses like yours are using Jacada’s low code automation platform to boost self-service and contact center agent productivity. Learn h…
    Show more

    Jacada Frequently Asked Questions

    • When was Jacada founded?

      Jacada was founded in 1990.

    • Who are Jacada key executives?

      Jacada's key executives are Adi Toppol and Oren Shefler.

    • How many employees does Jacada have?

      Jacada has 172 employees.

    • Who are Jacada competitors?

      Competitors of Jacada include Automation Anywhere, CallVU and Inhance Technology.

    • Where is Jacada headquarters?

      Jacada headquarters is located at 11560 Great Oaks Way #200, Alpharetta.

    • Where are Jacada offices?

      Jacada has offices in Alpharetta, München, Herzliya and Greater London.

    • How many offices does Jacada have?

      Jacada has 4 offices.