Jacada

    OverviewSuggest Edit

    Jacada is a customer service automation company that builds software aiming to future-proof customer experience with robotic automation and artificial intelligence. It offers digital customer service on any web touchpoint, AI powered chatbots that automate processes, voice bots, multimodal visual IVRs, agent assistance and call center scripting software, attended RPA bots for the call center workforce, Agent Assist powered by RPA and AI, as well as modern agent desktops for multi-skilled agents.

    TypePrivate
    Founded1990
    HQAlpharetta, GA, US
    Websitejacada.com
    Employee Ratings3.9

    Latest Updates

    Employees (est.) (Sept 2021)177(-1%)
    Cybersecurity ratingCMore

    Key People/Management at Jacada

    Yochai Rozenblat

    Yochai Rozenblat

    Chief Executive Officer
    Amardeep Modi

    Amardeep Modi

    Practice Director
    Caroline Cronin

    Caroline Cronin

    Chief Financial Officer
    Gideon Hollander

    Gideon Hollander

    Chief Technology Officer, Director
    Allison Garretson

    Allison Garretson

    Senior Vice President of Operations & Customer Experience
    Elena L. Christopher

    Elena L. Christopher

    Senior Vice President, Research
    Show more

    Jacada Office Locations

    Jacada has offices in Alpharetta, München and Herzliya
    Alpharetta, GA, US (HQ)
    11560 Great Oaks Way #200
    München, DE
    Rückertstraße 1
    Herzliya, IL
    Ha-Sadna'ot St 8
    Show all (3)

    Jacada Financials and Metrics

    Summary Metrics

    Founding Date

    1990

    Time since last funding

    5 years ago

    Jacada investors

    Show all financial metrics

    Jacada Cybersecurity Score

    Cybersecurity ratingPremium dataset

    C

    78/100

    SecurityScorecard logo

    Jacada Online and Social Media Presence

    Embed Graph

    Jacada Company Culture

    • CEO Rating

      A+

      90/100

    • Compensation

      F

      10/100

    Learn more on Comparably

    Jacada News and Updates

    Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist

    The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding t…

    Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers & Deliver Effortless Customer Experiences

    ATLANTA, Nov. 18, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, NJ. The partnersh…

    Jacada Awarded ISV Partner of the Year by Leading Cloud Contact Center Provider Five9

    After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit

    Global Robotic Process Automation Product and Market Report 2019-2020 Featuring Jacada, NICE, UiPath and Verint. OnviSource

    DUBLIN, Oct. 15, 2019 /PRNewswire/ -- The "2019 - 2020 Robotic Process Automation Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The 2019 - 2020 Robotic Process Automation Product and Market Report provides an in-depth analysis of this market,...

    Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov

    Contact center and Customer Service RPA strategy moves Jacada into the “Leadership Zone” for Attended RPA

    Leading Financial Services Provider Selects Jacada Customer Service RPA

    Customer service automation to streamline key processes and deliver real-time guidance for customer-facing employees Customer service automation to streamline key processes and deliver real-time guidance for customer-facing employees
    Show more

    Jacada Blogs

    Multimodal User Experience Design Best Practices

    Deliver the seamless experience today’s customers expect with a multimodal virtual assistant. The post Multimodal User Experience Design Best Practices appeared first on Jacada.

    Alliander Uses Visual IVR to Improve Millions of Interactions

    Dutch utility provider, Alliander, reduced call numbers and enhanced digital customer experience with Jacada’s Customer Assistant The post Alliander Uses Visual IVR to Improve Millions of Interactions appeared first on Jacada.

    The True Cost of Employee Disengagement in the New Normal

    Demanding callers. Complex processes. Impossible expectations. These are some of top contact center pain points driving employee disengagement today. In our webinar, What Your Call Center Agents Rant About on Social Media, we went beyond the annual Voice of the Employee survey to explore how agents …

    Uniphore & Jacada Help You Innovate Your CX

    Advanced Multimodal AI and Low Code No Code Automation come together in a single platform to help organizations innovate CX at record speeds. The post Uniphore & Jacada Help You Innovate Your CX appeared first on Jacada.

    3 Ways Employee Disengagement Is Hurting Contact Centers

    Imagine a fire department where two-thirds of the firefighters on duty weren’t ready to respond to a call. How about a restaurant where two-thirds of the wait staff weren’t talking to patrons. Both of these situations would be totally unacceptable. But it’s actually the everyday reality at the conta…

    7 Knowledge Management Best Practices That Drive Great Customer Service

    Gartner shares seven knowledge management best practices to deliver great customer service. How do you stack up? The post 7 Knowledge Management Best Practices That Drive Great Customer Service appeared first on Jacada.
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    Jacada Frequently Asked Questions

    • When was Jacada founded?

      Jacada was founded in 1990.

    • Who are Jacada key executives?

      Jacada's key executives are Yochai Rozenblat, Amardeep Modi and Caroline Cronin.

    • How many employees does Jacada have?

      Jacada has 177 employees.

    • Who are Jacada competitors?

      Competitors of Jacada include Automation Anywhere, FICX and Inhance Technology.

    • Where is Jacada headquarters?

      Jacada headquarters is located at 11560 Great Oaks Way #200, Alpharetta.

    • Where are Jacada offices?

      Jacada has offices in Alpharetta, München and Herzliya.

    • How many offices does Jacada have?

      Jacada has 3 offices.