HFS Research

    OverviewSuggest Edit

    HFS Research is a business analytics company and community for business operations and IT services. It helps enterprises validate and improve their global operations with research, benchmarking, and peer networking. The company provides digitization-of-business processes and design thinking, intelligent automation, and outsourcing for healthcare, life sciences, retail, manufacturing, etc.

    HQCambridge, GB
    Employee Ratings3.7
    Overall CultureA+

    Latest Updates

    Employees (est.) (Jul 2022)78(+4%)
    Cybersecurity ratingAMore
    Discover new suppliers and conduct deeper comparison analysis with Craft for EnterpriseLearn more
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    Key People/Management at HFS Research

    Phil Fersht

    Phil Fersht

    Founder, Chief Executive Officer and Chief Analyst
    Saurabh Gupta

    Saurabh Gupta

    President, Research and Advisory Services
    Peter Kuipers

    Peter Kuipers

    Chief Information Officer
    Don Ryan

    Don Ryan

    Senior Vice President, Research
    Ruth Wallace

    Ruth Wallace

    Chief Financial Officer
    Sarah Little

    Sarah Little

    Vice President, Content and Strategy, CEO's Office
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    HFS Research Office Locations

    HFS Research has offices in Cambridge and Bengaluru
    Cambridge, GB (HQ)
    CC9, Clifton Ct
    Bengaluru, IN
    E-1 Block (Beech), Manyata Embassy Business Park, Outer Ring Road
    Cambridge, MA, US
    1 Mifflin Place, Harvard Square, Suite 400
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    HFS Research Financials and Metrics

    Summary Metrics

    Founding Date

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    HFS Research Revenue

    Cash (31-Dec-2019)

    GBPFY, 2014FY, 2015FY, 2016FY, 2017FY, 2018FY, 2019



    Accounts Receivable



    Current Assets

    FY, 2014

    Financial Leverage

    2.2 x
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    HFS Research Operating Metrics

    HFS Research's Subscribers was reported to be 100 k in Nov, 2015.
    Nov, 2015Jun, 2020

    Services Provided



    100 k

    HFS Research Cybersecurity Score

    Cybersecurity ratingPremium dataset



    SecurityScorecard logo

    HFS Research Online and Social Media Presence

    Embed Graph

    HFS Research Company Culture

    • Overall Culture



    • CEO Rating



    • Compensation



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    HFS Research News and Updates

    HFS Research Names Working Solutions a Customer Experience "Hot Vendor"

    DALLAS, July 27, 2022 /PRNewswire/ -- Working Solutions, a leader in on-demand contact center outsourcing, has been recognized as a "hot vendor" by industry analyst firm HFS Research. The global research organization cited the company's proven workforce engagement that offers clients a...

    EXL ranked among the top Data and Decisions Services Providers by HFS Research

    Execution across an array of data-driven solutions earns EXL a place in the report’s Winners Circle Execution across an array of data-driven solutions earns EXL a place in the report’s Winners Circle

    Cloud, Cybersecurity, and Modernization Will Power Digital Business Models and Increased IT Spending, say Global 2000 Executives: Infosys - HFS Research

    BENGALURU, India, Dec. 3, 2020 /PRNewswire/ -- Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, together with HFS Research unveiled a market study titled, 'Nowhere to Hide: Embracing the Most Seismic Technological and Business Change in our...

    Amplo Global Inc. Named as HFS Research 'Hot Vendor'

    Respected Insight and Advice Company Recognizes AGI for its Game-changing Platforms

    EY announces that it has been named as a top enterprise blockchain service provider in annual HFS Research report

    LONDON, July 28, 2020 /PRNewswire/ -- EY today announces it has been ranked third in HFS Research's annual Top 10 Enterprise Blockchain Services Report, based on the organization's bold public blockchain market vision and software development-led go-to-market strategy. HFS, a technology...

    HFS Research Blogs

    Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience

      The highest performing companies in the Global 2000 want to use customer experience (CX) as an enterprise growth driver. But siloed data, a lack of speed and agility to implement new ideas, and a lack understanding of customers’ journeys can be roadblocks.   To engage meaningfully with customers a…

    Learn these key differentiators that Alight gains from its acquisition of NGA Human Resources

        Creating a leading, global HR service provider   Hot on the heels of its purchase of Appirio’s Workday practice,  Appirio’s Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR).   NGA HR was owned by an investment bank and two private equity firms, so its sa…

    SuccessFactors services providers and users: Get these five things right for success

      In the HFS Top 10 SAP SuccessFactors Services, 2019 report, we spoke with 15 service providers and more than 30 client references. From that research, we gleaned the top five critical success elements that clients and service providers tend to neglect.   In this POV we outline the main trends in t…

    Insurers: Explore blockchain to cut crippling claim administration costs

      The complexity of insurance means the claims process relies on efficient collaboration among a range of organizations and individuals. The chain of communication necessarily involves the customer and insurance provider—but it also involves other parties such as underwriters, brokers, and reinsurer…

    Enterprise leaders must learn from the key priorities of Cognizant: Collaborate and co-create Solutions with tech partners

      To compete effectively with its peers, Cognizant is focusing on building proprietary products   The HFS Research team attended Cognizant’s APAC Advisory Summit in Singapore on August 29-30, 2019. The Summit sent a clear message to buyers about Cognizant’s recent achievements in the APAC region. It…

    You need orchestration to scale attended automation. That’s why Automation Anywhere acquired Klevops.

      Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees a much-needed injection of orchestration alleviating the inevitable chaos that attended bots originating at individuals’ desktops create as they increase in number. Klevops bu…
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    HFS Research Frequently Asked Questions

    • When was HFS Research founded?

      HFS Research was founded in 2009.

    • Who are HFS Research key executives?

      HFS Research's key executives are Phil Fersht, Saurabh Gupta and Peter Kuipers.

    • How many employees does HFS Research have?

      HFS Research has 78 employees.

    • Who are HFS Research competitors?

      Competitors of HFS Research include Zinnov, Everest Group and CEB (The Corporate Executive Board Company).

    • Where is HFS Research headquarters?

      HFS Research headquarters is located at CC9, Clifton Ct, Cambridge.

    • Where are HFS Research offices?

      HFS Research has offices in Cambridge and Bengaluru.

    • How many offices does HFS Research have?

      HFS Research has 3 offices.