HappyFox

    OverviewSuggest Edit

    HappyFox is a developer of customer support and ticket management software. It offers a help desk ticketing system that is hosted on cloud, supporting multiple customer support channels like email, voice and live chat in 35 languages. The Company also provides HappyFox app, available on iOS and Android mobile platforms. HappyFox aims to automate customer support and offers software solutions based on tags, advanced search and filters, integration with CRM, live-chat and accounting software.

    TypePrivate
    Founded2011
    HQIrvine, US
    Websitehappyfox.com
    Employee Ratings4.5

    Latest Updates

    Employees (est.) (Sept 2020)76(+2%)
    Cybersecurity ratingCMore

    HappyFox Office Locations

    HappyFox has an office in Irvine
    Irvine, US (HQ)
    47 Discovery #170
    Show all (1)

    HappyFox Financials and Metrics

    Summary Metrics

    Founding Date

    2011

    HappyFox Cybersecurity Score

    Cybersecurity ratingPremium dataset

    C

    76/100

    SecurityScorecard logo

    HappyFox Online and Social Media Presence

    Embed Graph

    HappyFox News and Updates

    IT Ticketing Systems Market Players Analysis:HubSpot, Samanage, HappyFox, Jira Service, Mojo IT, Freshservice, Zendesk, Vision Helpdesk

    wiseguyreports.com Adds “IT Ticketing Systems Market: Demand, Growth, Opportunities and Analysis of Top Key Player Forecast To 2026” To Its Research Database Posted via Industry Today. Follow us on Twitter @IndustryToday

    Ticketing Software 2018 Global Market Key Players - Arts People, Zendesk, SysAid Technologies Ltd., osTicket.com, HappyFox Inc, Team Support, Freshworks Inc......

    Ticketing Software – Global Market Growth, Opportunities, Analysis of Top Key Players and Forecast to 2025 Posted via Industry Today. Follow us on Twitter @IndustryToday

    HappyFox Blogs

    7 Must-Have Skills For Customer Service Managers

    Customer Relationship Management while remarkably fulfilling, is not for the faint-hearted. Customer Service Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives. They lead service team mem…

    Top 26 Books On Customer Service You Should Read

    The most effective lessons to excel at work are learned through experience, with books coming a close second. Supplementing your real-life experience with the wisdom and research of Customer Service leaders who have done it before, can help you avoid common mistakes and help you charter a long fulfi…

    Writing Thank You Note to Your Customers: 5 Thank You Email Templates

    When was the last time you wrote a personalized thank you email or a thank you letter to your customer? If your answer is “I don’t remember”, it’s time to rethink if you have valued your customers enough. Gratitude is a gift that can be given to your customers without any expense. The culture of car…

    Customer Sentiment Analysis: How sentiment analysis can better service experience

    Customer sentiment analysis is a means of processing data, typically in text format and often from customers, to determine their emotions and opinions. Customers are always leaving their feedback or opinion on your product or service through one medium or the other – be it social media, forums, etc.…

    Ticket Lifecycle Reporting Using HappyFox Business Intelligence Software

    Striving for continual improvement in customer service is essential. If your service desk team is often breaching SLAs or if you think there are more than usual ticket reassignment within your team, deep-diving into ticket lifecycle reports might help you see a clearer picture of your teams’ actions…

    How to Write Apology Email templates: The Art of Saying Sorry

    “Walk a mile in your customer’s shoes.” As the quote suggests, Empathy is one of the key pillars in Customer Service. A customer-first approach helps in preventing mistakes and glitches in our product or service.  But here’s the thing, as much as we try to prevent mistakes, negative experiences are …
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    HappyFox Frequently Asked Questions

    • When was HappyFox founded?

      HappyFox was founded in 2011.

    • How many employees does HappyFox have?

      HappyFox has 76 employees.

    • Who are HappyFox competitors?

      Competitors of HappyFox include Freshworks, SlickEdit and Apigee.

    • Where is HappyFox headquarters?

      HappyFox headquarters is located at 47 Discovery #170, Irvine.

    • Where are HappyFox offices?

      HappyFox has an office in Irvine.

    • How many offices does HappyFox have?

      HappyFox has 1 office.