OverviewSuggest Edit

Gorgias is a company developing a multi-channel helpdesk. It provides e-commerce brands with customer service experience. The helpdesk helps brands to automatically respond to basic questions and track customer service. 
TypePrivate
Founded2015
HQSan Francisco, CA, US
Websitegorgias.com

Latest Updates

Employees (est.) (Jan 2021)125(+12%)
Cybersecurity ratingBMore

Key People/Management at Gorgias

Romain Lapeyre

Romain Lapeyre

Co-founder & CEO
Alex Plugaru

Alex Plugaru

Co-Founder & CTO
Guillaume Cabane

Guillaume Cabane

Head of Growth
Aasif Osmany

Aasif Osmany

Head of Sales
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Gorgias Office Locations

Gorgias has an office in San Francisco
San Francisco, CA, US (HQ)
34 Harriet St, San Francisco
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Gorgias Financials and Metrics

Summary Metrics

Founding Date

2015

Gorgias total Funding

$42.4 m

Gorgias latest funding size

$25 m

Time since last funding

a month ago

Gorgias investors

Gorgias's latest funding round in December 2020 was reported to be $25 m. In total, Gorgias has raised $42.4 m
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Gorgias Operating Metrics

Gorgias's Enterprise Customers was reported to be 4.5 k in Dec, 2020.
Nov, 2019Dec, 2020

Enterprise Customers

2 k4.50 k
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Human Capital Metrics

Embed Graph
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Gorgias Cybersecurity Score

Cybersecurity ratingPremium dataset

B

80/100

SecurityScorecard logo

Gorgias Online and Social Media Presence

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Gorgias News and Updates

Customer support startup Gorgias raises $25M

Gorgias announced today that it has raised $25 million in Series B funding, bringing the startup’s pre-money valuation to $300 million. When the company raised its Series A just over a year ago, CEO Romain Lapeyre (who founded Gorgias with CTO Alex Plugaru) told me that it works with e-commerce busi…

Gorgias Blogs

Holiday Marketing: 10 Shopify Stores With Killer Black Friday Campaigns

In this post, we break down the holiday marketing strategies of the biggest Shopify stores. Steal these ideas!

4 ways to get your support team ready for Black Friday/Cyber Monday

During the Black Friday/Cyber Monday peak, the number of support requests submitted by customers increases by 65%. It's no wonder a recent survey on holiday marketing in ecommerce found that 74.5% of large merchants are "concerned" or "very concerned" about customer service during the

Small engineering team as a competitive advantage

It's been over 3 years since we've started working on the Gorgias helpdesk. The engineering team started with just me (Alex) and then gradually grew to a team of 5 people. We're a small team, but we've accomplished a lot during this period. Here are some stats from 0 code/

The Best Shopify Apps To Increase Black Friday Sales In 2018

With Black Friday around the corner, there's a lot of work to do. But worry not, because in this post we'll cover the best Shopify apps to help you make it through the day.

Scale your Messenger marketing with Octane AI and Gorgias

Launching a new integration between Gorgias and Octane AI for Facebook Messenger bot campaig

Connecting Marketing and Customer Support with our new ShopMessage - Gorgias integration

ShopMessage and Gorgias are excited to announce a seamless integration enabling you to scale Facebook Messenger uses while minimizing customer support. Key Integration Feature : If you use both ShopMessage and Gorgias then the two platforms will work automatically with no additional setup User gen…
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Gorgias Frequently Asked Questions

  • When was Gorgias founded?

    Gorgias was founded in 2015.

  • Who are Gorgias key executives?

    Gorgias's key executives are Romain Lapeyre, Alex Plugaru and Guillaume Cabane.

  • How many employees does Gorgias have?

    Gorgias has 125 employees.

  • Who are Gorgias competitors?

    Competitors of Gorgias include NWN Corporation, zappit and Digital Social Retail.

  • Where is Gorgias headquarters?

    Gorgias headquarters is located at 34 Harriet St, San Francisco, San Francisco.

  • Where are Gorgias offices?

    Gorgias has an office in San Francisco.

  • How many offices does Gorgias have?

    Gorgias has 1 office.