OverviewSuggest Edit

Glia enables organizations to deliver an in-person customer experience online. The Company provides an AI digital customer service platform for financial services companies to communicate with customers using messaging, video, voice, co-browsing, and artificial intelligence.

TypePrivate
Founded2012
HQNew York, US
Websiteglia.com

Latest Updates

Employees (est.) (Mar 2020)99

Glia Office Locations

Glia has an office in New York
New York, US (HQ)
19 W 21st St #202
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Glia Financials and Metrics

Summary Metrics

Founding Date

2012

Glia total Funding

$29 m

Glia latest funding size

$20 m

Time since last funding

a year ago

Glia investors

Glia's latest funding round in March 2019 was reported to be $20 m. In total, Glia has raised $29 m
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Glia Operating Metrics

Mar, 2019

Countries

7

Interactions to Date

100 m

Languages

18
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Glia Online and Social Media Presence

Embed Graph

Glia News and Updates

Glia welcomes Gigzolo to the family

NEW YORK and TARTU, Estonia and TALLINN, Estonia, Sept. 24, 2019 /PRNewswire/ -- Glia (formerly SaleMove), a leading digital customer service platform for financial services companies, today announced that it's welcoming Gigzolo (https://www.gigzolo.com) to the family. "The theory behind...

Glia Blogs

How to Activate Home Agents in Less Than 48 Hours

Enabling Customer Service in Today’s Work From Home Environment Problem: Forced Closing of Business Locations With the recent outbreak of COVID-19 affecting people from all corners of the globe, people’s personal and professional lives have been turned upside-down. With the uncertainty, there is no …

Service Continuity in a Disrupted World

We take for granted day-to-day activities like going to work, the store, the bank, or just about any public gathering. But beyond the justifiable health concerns, the recent worldwide COVID-19 (Coronavirus) pandemic has taught us how fragile our personal and business ecosystems are, and how profound…

PSECU’s Frictionless Member Service

Member service and satisfaction are two of the foundational principles that Credit Unions focus on to compete with big banks that offer similar products and services. Most Credit Unions we speak to are looking for help to bring the branch experience online through digital-first member service. But P…

The Times They Are a-Changing: Talent in the Contact Center Part 2: Players and Coaches

In our second part of this blog series, we continue our examination of how to staff the contact center of tomorrow. Just as a sports team consists of players and coaches working in concert, the contact center’s backbone is comprised of agents and supervisors. Let’s take a look at where those roles a…

Member Effort – The Key to Member Loyalty

Build lasting relationships between your credit unions and your members. As consumers, we all interact with many organizations in our daily lives. Some of those conversations are good and some bad; some leave us happy with the outcome, while others have us yelling at the phone or screen. Each positi…

Why First Contact Resolution Makes All the Difference

Let’s face it: nobody likes calling customer service. The pre-recorded voices, the button pressing, and the wait times can all wear on  a customer’s patience. When he or she finally does reach a human [or a bot], what customers want more than anything else is a quick and effective solution to their …
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Glia Frequently Asked Questions

  • When was Glia founded?

    Glia was founded in 2012.

  • How many employees does Glia have?

    Glia has 99 employees.

  • Who are Glia competitors?

    Competitors of Glia include Around, mPulse Mobile and Cleo AI.

  • Where is Glia headquarters?

    Glia headquarters is located at 19 W 21st St #202, New York.

  • Where are Glia offices?

    Glia has an office in New York.

  • How many offices does Glia have?

    Glia has 1 office.