How do product teams use FullStory?
How do customer success teams use FullStory?
FullStory integrates with the best support tools, attaching a DVR-like playback to each ticket. By seeing exactly what the user saw, support agents can respond quickly and definitively to tickets without cumbersome back-and-forths with already-frustrated users. Account managers use FullStory to stay in tune with engagement, more quickly identifying retention risks and, even better, using search to identify opportunities for random acts of kindness that make customers feel genuinely valued.
Could FullStory be right for you? If you do not care about customer experience or believe that having a great product is not very important to your business success, FullStory is probably not a good fit for you ;-)