ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true customer success management platform provides actionable insights, rich customer analytics, and best practices that will change your company.
We believe that SaaS is more than software and service. It’s about relationships. Think beyond acquisition and support. You want a customer for life. And not one that exists because they’re locked into a contract. You want a customer that chooses to partner with you because you help them accomplish their goals and succeed—through personal relationships and delightful experiences. You succeed when your customers succeed. In the day of big data, don’t forget that its people using your product. There are a lot of services offering to tell you what they’re doing, but that’s not enough. You need to know why. That’s how you reduce churn and increase revenue.
ClientSuccess is a simple yet sophisticated solution that both the front-line CSMs and the Executive team will love. For the CSMs, we bring together the tools, best practices, insights and analytics they need to proactively manage their customers. For the Executives, we deliver the deep analytics, metric and reports to provide a comprehensive view of the health of their SaaS business. Our clients love to use our solution. Every day, all day.
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Employee Rating

5.0More
TypePrivate
HQAmerican Fork, US
Founded2014
Size (employees)28 (est)+4%
Websiteclientsuccess.com
ClientSuccess was founded in 2014 and is headquartered in American Fork, US
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ClientSuccess Office Locations

ClientSuccess has an office in American Fork
American Fork, (HQ)
2 313 S 740 E St
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ClientSuccess Financials and Metrics

Summary Metrics

Founding Date

2014

ClientSuccess total Funding

$3.3 m

ClientSuccess latest funding size

$2.20 m

Time since last funding

3 years ago

ClientSuccess investors

ClientSuccess's latest funding round in October 2015 was reported to be $2.2 m. In total, ClientSuccess has raised $3.3 m
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ClientSuccess Online and Social Media Presence

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ClientSuccess Blogs

4 Ways Customer Marketing Improves Retention

We’ll just come out and say it: customer marketing conversations and campaigns aren’t always the smoothest for customer success teams, nor do they tend to foster winning retention statistics. While many customer success managers (CSMs) are well-versed in the day-to-day activation and implementation …

ClientSuccess Expands Integration Reach with New Zapier Zaps—Customer Data in the Right Place

We at ClientSuccess are passionate about customer success. It runs in our veins and we know that customer growth is the key to building a world-class and profitability SaaS business. Our mission is help you and your customer success team build relationships that last with your clients through human …

Why User Adoption & Change Management Might Be Equally as Important as Achieving Objectives

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are suc…

Which is More Important – Fighting Customer Churn or Growing Customers?

As customer success professionals, we often ask ourselves “Is this what I should be spending my time on?” With so many competing priorities and KPIs, every single decision must be strategic and focused to keep your team and your customers on the right track. Patrick Campbell, CEO and Founder of Prof…

CSM from the Trenches: Mentors – Maheen Memon; Director, Customer Success; Nulogy

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are suc…

12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are suc…
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ClientSuccess Company Life and Culture

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ClientSuccess Frequently Asked Questions

  • When was ClientSuccess founded?

    ClientSuccess was founded in 2014.

  • How many employees does ClientSuccess have?

    ClientSuccess has 28 employees.

  • Who are ClientSuccess competitors?

    Competitors of ClientSuccess include Intercom, Printavo and Touchsuite.

  • Where is ClientSuccess headquarters?

    ClientSuccess headquarters is located at 2 313 S 740 E St, American Fork.

  • Where are ClientSuccess offices?

    ClientSuccess has an office in American Fork.

  • How many offices does ClientSuccess have?

    ClientSuccess has 1 office.