CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.
Type
Private
HQ
Strelley, GB
Founded
2002
Size (employees)
153 (est)+3%
CallMiner was founded in 2002 and is headquartered in Strelley, GB
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Key People/Management at CallMiner

Paul Bernard

Paul Bernard

President & CEO
Jeff Gallino

Jeff Gallino

CTO & Founder
Adam Walton

Adam Walton

COO
Robert Lane

Robert Lane

Chief Financial Officer
Tom Wendt

Tom Wendt

Vice President of Sales & Business Development
Scott Kendrick

Scott Kendrick

Vice President of Marketing
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CallMiner Office Locations

CallMiner has offices in Strelley, Waltham and Fort Myers
Strelley, GB (HQ)
Main St Dairy Cottage
Fort Myers, US
500 12800 University Dr
Waltham, US
200 West St
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CallMiner Financials and Metrics

Summary Metrics

Founding Date

2002

Total Funding

$69.6 m

Latest funding size

$6 m

Time since last funding

2 years ago

Investors

CallMiner's latest funding round in January 2016 was reported to be $6 m. In total, CallMiner has raised $69.6 m
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CallMiner Financials

CallMiner's revenue was reported to be £1.03 k in FY, 2016
GBP

Revenue (FY, 2016)

1 k

Net income (FY, 2016)

(478 )
GBPFY, 2016

Revenue

1 k

Pre tax profit

(478 )

Net Income

(478 )
GBPFY, 2016

Accounts Receivable

1 k

Current Assets

1 k

PP&E

1

Total Assets

1 k
GBPFY, 2016

Net Income

(478 )
GBPY, 2016

Revenue/Employee

9.4

Financial Leverage

1 x
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CallMiner News and Updates

Global Contact Center Analytics Market 2018 Size, Share, Growth, Trends, Type, Application, Analysis and Forecast by 2025

WiseGuyReports.com adds “Contact Center Analytics Market 2018 Global Analysis, Growth, Trends and Opportunities Research Report Forecasting to 2025”reports to its database. Posted via Industry Today. Follow us on Twitter @IndustryToday
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