CallMiner

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.
Company Growth (employees)
Type
Private
HQ
Strelley, GB
Founded
2002
Size (employees)
139 (est)
CallMiner was founded in 2002 and is headquartered in Strelley, GB

Key People/Management at CallMiner

Terry Leahy

Terry Leahy

President and Chief Executive Officer
Paul Bernard

Paul Bernard

CFO
Jeff Gallino

Jeff Gallino

CTO
Adam Walton

Adam Walton

Chief Operating Officer
Scott Kendrick

Scott Kendrick

Vice President Marketing & Product Management
Michael Dwyer

Michael Dwyer

Vice President Research

CallMiner Office Locations

CallMiner has offices in Strelley, Waltham and Fort Myers
Strelley, GB (HQ)
Main St Dairy Cottage
Fort Myers, US
500 12800 University Dr
Waltham, US
200 West St

CallMiner Financials and Metrics

Summary Metrics

Founding Date

2002

Total Funding

$78.1 m

Latest funding size

$6 m

Time since last funding

almost 2 years

Investors

CallMiner's latest funding round in January 2016 was reported to be $6 m. In total, CallMiner has raised $78.1 m

CallMiner Financials

CallMiner's revenue was reported to be £1 k in FY, 2016
GBP

Revenue (FY, 2016)

1 k

Net income (FY, 2016)

(478)
GBPFY, 2016

Revenue

1 k

Pre tax profit

(478)

Net Income

(478)
GBPFY, 2016

Accounts Receivable

1 k

Current Assets

1 k

PP&E

1

Total Assets

1 k
    GBPFY, 2016

    Net Income

    (478)
      GBPY, 2016

      Revenue/Employee

      9.4

      Financial Leverage

      1 x
      Show all financial metrics

      Traffic Overview of CallMiner

      CallMiner Online and Social Media Presence

      CallMiner Company Life and Culture

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