CallMiner

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.
Type
Private
HQ
Strelley, GB
Founded
2002
Employees
133 (est)-1%
CallMiner was founded in 2002 and is headquartered in Strelley, GB

Key People at CallMiner

Scott Kendrick

Scott Kendrick

Vice President Marketing & Product Management
Jeff Gallino

Jeff Gallino

CTO
Michael Dwyer

Michael Dwyer

Vice President Research
Paul Bernard

Paul Bernard

CFO
Adam Walton

Adam Walton

Chief Operating Officer
Terry Leahy

Terry Leahy

President and Chief Executive Officer

CallMiner Locations

Strelley, GB
Waltham, US
Fort Myers, US

CallMiner Metrics

CallMiner Summary

Founding Date

2002

Total Funding

$69.6 M

Latest funding size

$6 M

Time since last funding

11 months

Investors

CallMiner's latest funding round of $6 M was in January 2016. In total, CallMiner has raised $69.6 M.

CallMiner Online Presence

CallMiner Company Life

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