OverviewSuggest Edit

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.
TypePrivate
Founded2002
HQStrelley, GB
Websitecallminer.com
Employee Ratings4.6
Overall CultureD+

Latest Updates

Employees (est.) (Sept 2021)309(+2%)
Revenue (FY, 2016)£1 K
Cybersecurity ratingBMore

Key People/Management at CallMiner

John Glushik

John Glushik

Board Member
Paul M. Bernard

Paul M. Bernard

President & CEO
Jeff Gallino

Jeff Gallino

CTO & Founder and Board Member
Bob Davoli

Bob Davoli

Board Member
Adam Walton

Adam Walton

Chief Operating Officer
Jay Rosenberger

Jay Rosenberger

Managing Director, Sigma Prime Ventures
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CallMiner Office Locations

CallMiner has offices in Strelley, Fort Myers and Waltham
Strelley, GB (HQ)
Main St Dairy Cottage
Fort Myers, FL, US
12800 University Dr #500
Waltham, MA, US
200 West St
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CallMiner Financials and Metrics

Summary Metrics

Founding Date

2002

CallMiner total Funding

$144.6 m

CallMiner latest funding size

$75 m

Time since last funding

2 years ago

CallMiner investors

CallMiner's latest funding round in December 2019 was reported to be $75 m. In total, CallMiner has raised $144.6 m
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CallMiner Revenue

CallMiner's revenue was reported to be £1.03 k in FY, 2016
GBP

Revenue (FY, 2016)

1.0k

Net income (FY, 2016)

(478.0)
GBPFY, 2016

Revenue

1.0k

Pre tax profit

(478.0)

Net Income

(478.0)
GBPFY, 2016

Accounts Receivable

1.0k

Current Assets

1.0k

PP&E

1.0

Total Assets

1.0k
GBPFY, 2016

Net Income

(478.0)
GBPFY, 2016

Revenue/Employee

9.4

Financial Leverage

1 x
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CallMiner Cybersecurity Score

Cybersecurity ratingPremium dataset

B

82/100

SecurityScorecard logo

CallMiner Online and Social Media Presence

Embed Graph

CallMiner Company Culture

  • Overall Culture

    D+

    62/100

  • CEO Rating

    C+

    73/100

  • Compensation

    C-

    64/100

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CallMiner News and Updates

Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist

The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding t…

African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics

Deep Understanding of Voice-Based Interactions to Improve Bank’s Sales, Collections Processes and Compliance Scoring Deep Understanding of Voice-Based Interactions to Improve Bank’s Sales, Collections Processes and Compliance Scoring

CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19

Community-Driven Response Uncovers Critical Insights, Drives Action to Improve the Customer and Employee Experience Community-Driven Response Uncovers Critical Insights, Drives Action to Improve the Customer and Employee Experience

CallMiner and NTT TechnoCross Corporation Partner to Bring Speech Analytics to the Japanese Market

CallMiner’s Integration with the NTT Voice Transcription Engine and ForeSight Voice Mining Solution Enables Organizations in Japan to Take Advantage of Rich Conversational Insight CallMiner’s Integration with the NTT Voice Transcription Engine and ForeSight Voice Mining Solution Enables Organization…

CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics

New Continuum Maturity Model helps organisations leverage engagement analytics as a transformational business tool New Continuum Maturity Model helps organisations leverage engagement analytics as a transformational business tool

CallMiner Launches Maturity Model for Implementing and Operationalizing Speech and Interaction Analytics

New Continuum Maturity Model helps organizations leverage engagement analytics as a transformational business tool New Continuum Maturity Model helps organizations leverage engagement analytics as a transformational business tool
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CallMiner Blogs

101 customer service stats you need to know

Customer expectations are always evolving. It’s up to businesses and brands to understand those expectations and deliver exceptional customer service.

Can data help assess customer vulnerability and affordability? Yes. Here’s why

Ahead of his session at the Online Collections Technology Think Tank 2.1 on September 16, Frank Sherlock shares his thoughts on using data to identify vulnerable customers and assess affordability.

Coaching sales interactions takes more than experience – it takes the right technology

Sales leaders need to evolve with technology. Rick Britt, CallMiner's VP of AI, shares why it’s time to change the game and start moving the needle using technology like sales conversation analytics.

What’s behind the 2021 M&A boom for conversation analytics (and how to navigate it successfully)

CallMiner, CTO, Jeff Gallino, unpacks the recent M&A activity around conversation analytics, answering “why now?” and providing input for how to navigate this complex landscape.

23 experts share their favorite call center ideas

We share input from business leaders and call center experts on the most impactful call center innovations that can transform your call center KPIs, processes, and improve results.

Introduction to Responsible AI: Unpacking the harms

The latest in our Responsible AI blog series, the CallMiner Research Lab explores two of the main categories of harms that AI outputs can cause: Harms of Allocation and Harms of Representation.
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CallMiner Frequently Asked Questions

  • When was CallMiner founded?

    CallMiner was founded in 2002.

  • Who are CallMiner key executives?

    CallMiner's key executives are John Glushik, Paul M. Bernard and Jeff Gallino.

  • How many employees does CallMiner have?

    CallMiner has 309 employees.

  • What is CallMiner revenue?

    Latest CallMiner annual revenue is £1 k.

  • What is CallMiner revenue per employee?

    Latest CallMiner revenue per employee is £3.

  • Who are CallMiner competitors?

    Competitors of CallMiner include Red Ventures, Siemens Digital Industries Software and Otsuka.

  • Where is CallMiner headquarters?

    CallMiner headquarters is located at Main St Dairy Cottage, Strelley.

  • Where are CallMiner offices?

    CallMiner has offices in Strelley, Fort Myers and Waltham.

  • How many offices does CallMiner have?

    CallMiner has 3 offices.