Akio is a company that provides call center and customer service software solutions. It develops and publishes Akio.cx software suite that manages client interactions, including incoming calls, interactive voice response (IVR), e-mails, chats, and social media; Akio TWS, a communication tool that allows employees to communicate via any media with a person or group of people, and Akio Insights, a voice of the customer (VOC) software for semantic analysis of customer feedback and conversations reviews on the web, etc.