The AA Operating Metrics

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The AA key operating metrics including Insurance Policies Owned, environmental, and social and governance score (ESG).

Insurance Policies Owned

1.9M

3.5%

FY, 2023

Average Income per Business Customer (Roadside Assistance)

£23

FY, 2023

Average Income per Policy

£78

FY, 2023

Operating Metrics

Metrics	FY, 2021	FY, 2022	FY, 2023
Insurance Policies Owned	1.9M	1.9M	1.9M
Average Income per Business Customer (Roadside Assistance)	£23.0	£23.0	£23.0
Average Income per Policy	£78.0	£78.0	£78.0
Breakdowns Attended (Roadside Assistance)	3M	3.1M	3.2M
Average Income per Paid Personal Member (Roadside Assistance)	£163.0	£169.0	£190.0
Financial Services Products	101K
Underwritten Insurance Policies	1M	1M	1M
Business Customers (Roadside Assistance)	8.7M	8.8M	10.6M
Paid Personal Members (Roadside Assistance)	3.2M	3.2M	3.3M

50-59 out of 100

Community

Employees

Environment

Governance

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Source:CSRHub