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Wysdom.AI (formerly known as CrowdCare) is a company providing a suite of conversational AI solutions. It uses artificial intelligence and machine learning tools to develop virtual assistants that help businesses optimize their workflow.

HQRichmond Hill, CA
Employee Ratings4.2

Latest Updates

Employees (est.) (Sept 2021)77
Cybersecurity ratingAMore
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Key People/Management at Wysdom.AI

Ian Collins

Ian Collins

CEO, Co-Founder
Jeff Brunet

Jeff Brunet

President, Co-Founder
Karen Chan

Karen Chan

Chief Engineering Officer, Co-Founder
Nitin Singhal

Nitin Singhal

Chief Operating Officer
Frederic Lam

Frederic Lam

SVP, Sales
Michel Benitah

Michel Benitah

VP, Optimization & Delivery
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Wysdom.AI Office Locations

Wysdom.AI has an office in Richmond Hill
Richmond Hill, CA (HQ)
120 East Beaver Creek Rd #202
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Wysdom.AI Financials and Metrics

Summary Metrics

Founding Date


Wysdom.AI total Funding

$12 m

Time since last funding

3 years ago

Wysdom.AI investors

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Wysdom.AI Cybersecurity Score

Cybersecurity ratingPremium dataset



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Wysdom.AI Online and Social Media Presence

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Wysdom.AI News and Updates

AI Veteran Michel Benitah Joins Wysdom.AI as VP, Optimization and Delivery

Wysdom.AI doubles down on its optimization-first strategy with the appointment of AI expert Michel Benitah as VP, Optimization and Delivery

Wysdom.AI Blogs

Conversational AI in the Enterprise Needs a Teacher

Businesses evolve, customer language changes, competition repositions, companies release new products and services. Business never stops.  Because of this, conversational AI in the enterprise will always need a human’s input to learn new things. This could be a customer sharing a problem never encou…

It’s time to retire traditional disposition analysis and use AI to study customer experience.

Many call centre executives in enterprise struggle with the lack of visibility into the reasons customers contact them. This is usually the culprit of handling millions of customer interactions and not having the tools or resources to digest and track contact-centre metrics for these conversations. …

RFP Template for Conversational AI

Choosing to implement a Conversational AI strategy within your organization is not an easy process – it requires diligence, preparation, and validation from a variety of business areas. Now that you are ready to navigate the world of virtual agents, cognitive search, and conversational IVR to take t…

Bringing Wysdom to Wellness: Digital Technology Supercluster Announces $20 Million Digital Wellness Project

Wysdom is proud to announce a $20 million project to develop a new digital wellness platform called Wellbeing.AI as part of Canada’s Digital Technology Supercluster. The goal of Wellbeing.AI is to leverage AI-powered chatbots or virtual agents to help customers better understand their physical healt…

5 Reasons You Can’t Use the Same Virtual Agent Design for Text and Voice Bots

So you built a virtual agent for your website, and customers love it. Later on, you discover that your support team is getting too many customer inquiries from Facebook, so you decide to add a virtual agent to your Facebook page as well. The chatbot platform you’re using supports Facebook, so you en…

Delivering increased contact centre savings through queue optimization

Wysdom delivers $4.6M annualized savings with a 20% improvement in agent queue transfer rates. As businesses continue to augment contact centre operations with automated virtual agents, new opportunities can be found to improve customer experiences with access to the right data. When a large Canadia…
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Wysdom.AI Frequently Asked Questions

  • When was Wysdom.AI founded?

    Wysdom.AI was founded in 2012.

  • Who are Wysdom.AI key executives?

    Wysdom.AI's key executives are Ian Collins, Jeff Brunet and Karen Chan.

  • How many employees does Wysdom.AI have?

    Wysdom.AI has 77 employees.

  • Who are Wysdom.AI competitors?

    Competitors of Wysdom.AI include Aisera, Era Software and behup.

  • Where is Wysdom.AI headquarters?

    Wysdom.AI headquarters is located at 120 East Beaver Creek Rd #202, Richmond Hill.

  • Where are Wysdom.AI offices?

    Wysdom.AI has an office in Richmond Hill.

  • How many offices does Wysdom.AI have?

    Wysdom.AI has 1 office.