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Voci Technologies

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Voci Technologies delivers the highest quality speech solutions for business intelligence, electronic discovery, and voicemail to text. Voci helps companies analyze their audio for in-depth voice of the customer insights and track call center performance metrics using the most accurate speech recognition, natural language, and machine learning technologies. Companies in highly regulated industries rely on Voci to safeguard their audio and monitor call center agents for compliance purposes. Voci also produces highly readable automatic speech-to-text voicemail output for telecommunication companies and their customers. Voci has scalable solutions for any size call center and phone system setup, leveraging hardware server acceleration to achieve breakthrough performance. Voci's speech solutions are built from the ground up, employing a world-class team of speech and analytics experts.

Employee Rating

4.3More
TypeSubsidiary
Parent CompanyMedallia
HQPittsburgh, PA, US
Founded2009
Websitevocitec.com
Cybersecurity ratingBMore
Voci Technologies was founded in 2009 and is headquartered in Pittsburgh, PA, US

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Key People/Management at Voci Technologies

Michael Coney

Michael Coney

Senior Vice President & General Manager
Wayne Ramprashad

Wayne Ramprashad

Chief Product Officer
Anthony Gadient

Anthony Gadient

Executive Vice Chairman, Chief Strategy Officer and Co-Founder
Yasir Bugrara

Yasir Bugrara

Director of Sales
John Kominek

John Kominek

Chief Technology Officer, Co-founder
David Garrod

David Garrod

General Counsel
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Voci Technologies Office Locations

Voci Technologies has an office in Pittsburgh
Pittsburgh, PA, US (HQ)
48 26th St
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Voci Technologies Financials and Metrics

Summary Metrics

Founding Date

2009

Total Funding

$18 m

Investors

Grotech Ventures, Pittsburgh Equity Partners, Harbert Growth Partners
In total, Voci Technologies had raised $18 m. Voci Technologies is a subsidiary of Medallia

Voci Technologies Cybersecurity Score

Cybersecurity ratingPremium dataset

B

84/100

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Voci Technologies Online and Social Media Presence

Voci Technologies's Trends

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Voci Technologies News and Updates

March 12, 2018

Voci Technologies attracts $8 mln Series B

Pittsburgh-based Voci Technologies, a provider of enterprise speech-to-text transcription and analytics, has secured $8 million in Series B funding. Grotech Ventures and Harbert Growth Partners led the round.

Voci Technologies Blogs

February 24, 2021

Essential Components to Consider When Introducing a Speech Solution

Introducing a speech analytics solution can give your contact center a competitive edge, and, when you’re ready to start planning that solution, automated speech recognition (ASR) technology is the most common place to start. However, ASR is far from the only component of a complete speech solution.…
January 12, 2021

Making PCI Redaction More Efficient and Effective

Making PCI Redaction More Efficient and Effective Ongoing protection of PCI (payment card industry) data like primary account numbers, expiration dates and CVVs is a crucial concern for nearly all call centers. Cybercrime continues to rise, and data theft and misuse can cost organizations millions o…
January 11, 2021

Sykes Enterprises and Voci Technologies Announce Strategic Partnership

Sykes Enterprises and Voci Technologies Announce Strategic Partnership Best-in-class Speech-to-Text (STT) Technologies Combined with Expertise in People and Analytical Technologies to Shape the Future of the Contact Center PITTSBURGH, Pa., January 2021 – Voci Technologies, a market leader of automat…
May 27, 2020

8 Customer Center KPIs That You Need to Track (and Why!)

There are many KPIs used to evaluate customer center efficiency and agent performance. In order to run a top-flight facility, you need to track these eight fundamental measurements—from call initiation to resolution—and make necessary adjustments to enhance operations. Look at the TrafficHow many ag…
March 24, 2020

Stronger together among COVID-19 outbreak

Many organizations are learning to deal with a new norm during COVID-19, but Voci Technologies has been leaning on its team and processes to continue a business-as-usual mindset. Here are some recommendations on how businesses can follow suit.  Pittsburgh, PA – March 20, 2020 – Voci Technologies, I…
January 31, 2020

The Results Companies and Voci Technologies Announce Strategic Partnership

Best-in-class Speech-to-Text (STT) Technologies Combined with Expertise in People and Analytical Technologies Shaping the Future of the Contact Center PITTSBURGH, Pa., January XX, 2020– Voci Technologies, a leading provider of automated speech recognition technologies, and The Results Companies, one…
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 Voci Technologies Frequently Asked Questions

  • When was Voci Technologies founded?

    Voci Technologies was founded in 2009.

  • Who are Voci Technologies key executives?

    Voci Technologies's key executives are Michael Coney, Wayne Ramprashad and Anthony Gadient.

  • How many employees does Voci Technologies have?

    Voci Technologies has 50 employees.

  • Who are Voci Technologies competitors?

    Competitors of Voci Technologies include 2Hz, SDL and cube19.

  • Where is Voci Technologies headquarters?

    Voci Technologies headquarters is located at 48 26th St, Pittsburgh.

  • Where are Voci Technologies offices?

    Voci Technologies has an office in Pittsburgh.

  • How many offices does Voci Technologies have?

    Voci Technologies has 1 office.