OverviewSuggest Edit

    Usersnap is a digital product platform, building solutions from development to user feedback and customer service. The service provides visual and annotated feedback via screenshots of the current browser content and delivers them directly to the the place where they belong: the bug tracker or the project management tool.

    HQLinz, AT

    Latest Updates

    Employees (est.) (Nov 2019)12(-20%)

    Key People/Management at Usersnap

    Josef Trauner

    Josef Trauner

    CEO, Head of Development
    Martin Sereinig

    Martin Sereinig

    VP Engineering
    Klaus-M. Schremser

    Klaus-M. Schremser

    Head of Growth
    Erik Bovee

    Erik Bovee

    VP Business Development
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    Usersnap Office Locations

    Usersnap has offices in Linz and Wien
    Linz, AT (HQ)
    35 Industriezeile
    Wien, AT
    12 Loquaipl.
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    Usersnap Financials and Metrics

    Summary Metrics

    Founding Date


    Time since last funding

    3 years ago

    Usersnap investors

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    Usersnap Online and Social Media Presence

    Embed Graph

    Usersnap Blogs

    Why you should focus on quality assurance planning

    One of the most difficult parts of software architecture is quality assurance planning. Brian Foote and Joseph Yoder said “If you think a good architecture is expensive, try bad architecture.” Poor development and testing workflows will result in slow progress, high costs and an unusable product. Yo…

    3 Surefire Ways To Enhance Your Customer Experience

    Boost your business growth with the outstanding customer experience and build products your customers will love. We’ve entered the era of the customer.  The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is l…

    Customer Experience Strategy for Small Business in 6 Steps

    Many small businesses fail because they overlook the importance of a customer experience strategy. If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Customer experience (CX) is about deliverin…

    Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…

    We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process. What to take note on these customer feedback examples You want to be careful when a…

    Save 35% Communication Time on Client Approval with Guestlist from Usersnap

    Your clients look to you and your agency for functional, appealing websites. As the creative pro committed to customer satisfaction, you and your company must balance that goal while maintaining an efficient communication flow that allows you and your team to do your best work. When the processes th…

    5 Ways to Test and Improve Website Customer Experience

    Developing your website and a building the customer experience can be a lot of trouble, especially at early stages. You roll out the product, but the engagement rates are far lower than you expected. The worst thing is you don’t know why. Any product, whether it’s a website or a service, needs testi…
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    Usersnap Frequently Asked Questions

    • When was Usersnap founded?

      Usersnap was founded in 2011.

    • Who are Usersnap key executives?

      Usersnap's key executives are Josef Trauner, Martin Sereinig and Klaus-M. Schremser.

    • How many employees does Usersnap have?

      Usersnap has 12 employees.

    • Who are Usersnap competitors?

      Competitors of Usersnap include Concetto Labs, In2apps and Loginworks Softwares.

    • Where is Usersnap headquarters?

      Usersnap headquarters is located at 35 Industriezeile, Linz.

    • Where are Usersnap offices?

      Usersnap has offices in Linz and Wien.

    • How many offices does Usersnap have?

      Usersnap has 2 offices.