UserReplay reveals the truth about your customers’ online experiences. We empower companies with an e-commerce presence to understand and analyse every website journey, providing the insight to quantify and monetize the impact of every conversion issue.

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TypePrivate
HQTheale, GB
Founded2009
Size (employees)33 (est)
Websiteuserreplay.com
UserReplay was founded in 2009 and is headquartered in Theale, GB
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Key People/Management at UserReplay

Ruth Peters

Ruth Peters

CEO
Bob Winder

Bob Winder

CFO
Phil Smith

Phil Smith

CTO
Julian Carter

Julian Carter

Investor
Chris Barling

Chris Barling

Chairman
John Thompson

John Thompson

Chairman of the Board
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UserReplay Office Locations

UserReplay has offices in Theale and San Francisco
Theale, (HQ)
Merlin House Brunel Rd
San Francisco,
2200 425 Market St
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UserReplay Financials and Metrics

Summary Metrics

Founding Date

2009

UserReplay total Funding

$10.3 m

UserReplay latest funding size

$4.70 m

Time since last funding

3 years ago

UserReplay investors

UserReplay's latest funding round in February 2016 was reported to be $4.7 m. In total, UserReplay has raised $10.3 m. UserReplay's latest valuation is reported to be £23.8 m.
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UserReplay Revenue

Market valuation

23.8m

Cash (31-Mar-2017)

2.9m
  • Source: Company Filings
GBPFY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017

Cash

14.1k12.4k77.5k389.4k725.0k2.6m4.4m2.9m

Accounts Receivable

2.8k30.1k5.9k88.7k476.9k241.6k424.1k

Current Assets

14.1k15.1k107.6k395.3k813.7k3.1m5.1m4.4m

PP&E

1.9k14.8k9.5k27.2k44.1k38.3k48.2k
Y, 2017

Financial Leverage

1.4 x
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UserReplay Online and Social Media Presence

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UserReplay Blogs

Top Cart Abandonment Issues for Black Friday Weekend

A recent study from Baynard, concludes the top abandonment issues for 2017 are: unforeseen extra... The post Top Cart Abandonment Issues for Black Friday Weekend appeared first on UserReplay.

Black Friday 2018 CX Infographic

Black Friday and the peak shopping season is looming near and delivering an awesome Black... The post Black Friday 2018 CX Infographic appeared first on UserReplay.

Better Track and Action CX

With Artificial Intelligence (AI) technologies accelerating at rapid pace so too is the potential to... The post Better Track and Action CX appeared first on UserReplay.

Better Track and Action CX – 3 AI use cases

With Artificial Intelligence (AI) technologies accelerating at rapid pace so too is the potential to make customer experience programs more effective and efficient. Customer experience (CX) professionals who neglect the potential of AI risk getting left behind as the rest of the market leverage the …

UserReplay Company Life and Culture

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UserReplay Frequently Asked Questions

  • When was UserReplay founded?

    UserReplay was founded in 2009.

  • Who are UserReplay key executives?

    UserReplay's key executives are Ruth Peters, Bob Winder and Phil Smith.

  • How many employees does UserReplay have?

    UserReplay has 33 employees.

  • Who are UserReplay competitors?

    Competitors of UserReplay include New Continuum, Bizimply and Tazio.

  • Where is UserReplay headquarters?

    UserReplay headquarters is located at Merlin House Brunel Rd, Theale.

  • Where are UserReplay offices?

    UserReplay has offices in Theale and San Francisco.

  • How many offices does UserReplay have?

    UserReplay has 2 offices.