OverviewSuggest Edit

UserReplay reveals the truth about your customers’ online experiences. We empower companies with an e-commerce presence to understand and analyse every website journey, providing the insight to quantify and monetize the impact of every conversion issue.
TypePrivate
Founded2009
HQTheale, GB
Websiteuserreplay.com

Latest Updates

Employees (est.) (Sept 2020)25
Cybersecurity ratingCMore

Key People/Management at UserReplay

Ruth Peters

Ruth Peters

CEO
Bob Winder

Bob Winder

CFO
Phil Smith

Phil Smith

CTO
Julian Carter

Julian Carter

Investor
Chris Barling

Chris Barling

Chairman
John Thompson

John Thompson

Chairman of the Board
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UserReplay Office Locations

UserReplay has offices in Theale and Atlanta
Theale, GB (HQ)
Merlin House Brunel Rd
Atlanta, US
400 Galleria Pkwy #1500
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UserReplay Financials and Metrics

Summary Metrics

Founding Date

2009

UserReplay total Funding

$10.3 m

UserReplay latest funding size

$4.70 m

Time since last funding

5 years ago

UserReplay investors

UserReplay's latest funding round in February 2016 was reported to be $4.7 m. In total, UserReplay has raised $10.3 m. UserReplay's latest valuation is reported to be £23.8 m.
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UserReplay Revenue

Market valuation

23.8m

Cash (31-Mar-2018)

232.6k
  • Source: Company Filings
GBPFY, 2010FY, 2011FY, 2012FY, 2013FY, 2014FY, 2015FY, 2016FY, 2017FY, 2018

Cash

14.1k12.4k77.5k389.4k725.0k2.6m4.4m2.9m232.6k

Accounts Receivable

2.8k30.1k5.9k88.7k476.9k241.6k424.1k362.9k

Current Assets

14.1k15.1k107.6k395.3k813.7k3.1m5.1m4.4m2.6m

PP&E

1.9k14.8k9.5k27.2k44.1k38.3k48.2k37.1k
FY, 2010

Financial Leverage

1 x
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UserReplay Cybersecurity Score

Cybersecurity ratingPremium dataset

C

71/100

SecurityScorecard logo

UserReplay Online and Social Media Presence

Embed Graph

UserReplay News and Updates

UserReplay Announces New Machine Learning Powered Analytics for Mobile Apps

READING, England, March 13, 2019 /PRNewswire/ -- Adhara launches a new era in mobile app analytics by placing machine learning at the very heart of its insight. Ruth Peters, CEO of UserReplay, comments, "Increasingly companies are utilizing the enhanced intimacy and relevance of mobile...

UserReplay Blogs

Ecommerce innovation: 5 really smart ideas from Asos’s checkout flow

We've picked out 5 of the most innovative things they have done to provide a high-quality and high-converting customer experience The post Ecommerce innovation: 5 really smart ideas from Asos’s checkout flow appeared first on UserReplay.

These 11 leading ecommerce podcasts are essential for Ecommerce Professionals

11 ecommerce podcasts that are essential if you want to benefit from a wide range of experiences, failures and successes. The post These 11 leading ecommerce podcasts are essential for Ecommerce Professionals appeared first on UserReplay.

How to diagnose and fix complex CX issues before they impact your revenue.

How do you measure the performance of your website? There are many ways to drive... The post How to diagnose and fix complex CX issues before they impact your revenue. appeared first on UserReplay.

Product News: 🚨 Alert! Get notified when your ecommerce customers are struggling

Alerts is core to UserReplay's mission to offer proactive ecommerce and customer experience monitoring. The post Product News: 🚨 Alert! Get notified when your ecommerce customers are struggling appeared first on UserReplay.

8 Common Ecommerce Frustrations that Keep Customers Away (and How to Win Them Back)

50%. That’s how much ecommerce’s share in retail sales has grown in the first few... The post 8 Common Ecommerce Frustrations that Keep Customers Away (and How to Win Them Back) appeared first on UserReplay.

8 common ecommerce frustrations that keep customers away (and proven strategies to win them back)

In a survey we conducted, we found that a poor ecommerce customer experience would cause 53% of customers to abandon the site permanently. The post 8 common ecommerce frustrations that keep customers away (and proven strategies to win them back) appeared first on UserReplay.
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UserReplay Frequently Asked Questions

  • When was UserReplay founded?

    UserReplay was founded in 2009.

  • Who are UserReplay key executives?

    UserReplay's key executives are Ruth Peters, Bob Winder and Phil Smith.

  • How many employees does UserReplay have?

    UserReplay has 25 employees.

  • Who are UserReplay competitors?

    Competitors of UserReplay include Elecosoft, Rsupport and Communisis.

  • Where is UserReplay headquarters?

    UserReplay headquarters is located at Merlin House Brunel Rd, Theale.

  • Where are UserReplay offices?

    UserReplay has offices in Theale and Atlanta.

  • How many offices does UserReplay have?

    UserReplay has 2 offices.