OverviewSuggest Edit

Uniphore is a technology company that offers automated conversation solutions using artificial intelligence (AI). It offers various software products such as speech analytics, virtual assistants, and remote user authentication. The company aims to improve customer experience and utilizes natural language processing, robotic process automation, and conversational AI.
TypePrivate
Founded2008
HQPalo Alto, CA, US
Websiteuniphore.com
Employee Ratings4.4

Latest Updates

Employees (est.) (Jul 2021)421
Job Openings151
Cybersecurity ratingCMore

Key People/Management at Uniphore

Umesh Sachdev

Umesh Sachdev

Co-Founder, CEO & Board Member
Annie Weckesser

Annie Weckesser

CMO + People
Ravi Saraogi

Ravi Saraogi

Co-Founder, President APAC & Board Member
Karen Smith

Karen Smith

CRO, North America and Europe
Santosh Iyer

Santosh Iyer

Chief Business Officer
Moni Manor

Moni Manor

Chief Product Officer
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Uniphore Office Locations

Uniphore has offices in Palo Alto, Chennai, Bengaluru, Mumbai and in 3 other locations
Palo Alto, CA, US (HQ)
Building One, Suite 100, 1001 Page Mill Rd
Chennai, IN (HQ)
Unit C2, 8th Floor IIT Madras Research Park Kanagam Road, Taramani
Bengaluru, IN
Vaishnavi Silicon Terrace, B-Block 3rd Floor, Hosur Road, Adugodi
Mumbai, IN
1-A-111, WeWork, C – 20, G Block Rd, Bandra Kurla Complex
Tokyo, JP
1-chōme-6-5 Marunouchi
Singapore, SG
9 Raffles Place, Level 57 & 58 Republic Plaza
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Uniphore Financials and Metrics

Summary Metrics

Founding Date

2008

Uniphore total Funding

$191 m

Uniphore latest funding size

$140 m

Time since last funding

4 months ago

Uniphore investors

Uniphore's latest funding round in March 2021 was reported to be $140 m. In total, Uniphore has raised $191 m. Uniphore's latest valuation is reported to be $130 m.
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Uniphore Revenue

Market valuation

130.0m
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Uniphore Acquisitions / Subsidiaries

Company NameDateDeal Size
Emotion Research LabJanuary 22, 2021
Uniphore Software Systems Pvt Ltd
Uniphore Software Systems Singapore Pte. Ltd.

Uniphore Cybersecurity Score

Cybersecurity ratingPremium dataset

C

71/100

SecurityScorecard logo

Uniphore Online and Social Media Presence

Embed Graph

Uniphore News and Updates

[Funding alert] Uniphore raises $140M in Series D round led by Sorenson Capital Partners

Uniphore is projecting a hypergrowth phase with automated voice services. The funding will be used for market expansion as well as forays into videos.

Uniphore nabs $140 million for automated analysis of voice and video calls

Uniphore, which helps businesses analyze and automate voice-based customer service, has raised $140 million in a series D round of funding.

Uniphore Raises $140 Million to Expand AI to Video-Call Analysis

Uniphore Raises $140 Million to Expand AI to Video-Call Analysis

Uniphore acquires Spain-based Emotion Research Lab

Emotion Research Lab is a software developer that uses AI (Artificial Intelligence) and machine learning to identify emotion and engagement levels in real-time over video-based interactions.

How Uniphore is getting businesses ready for a post-COVID-19 world

Conversational AI startup Uniphore is changing the way enterprises engage with consumers and build loyalty in the post-COVID-19 world.

Uniphore lands $51 mln Series C

Uniphore, a conversational AI technology company, has raised $51 million in Series C funding. March Capital Partners led the round with participation from other investors that included Chiratae Ventures, Sistema Asia, CXO Fund, ITP, Iron Pillar and Patni Family.
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Uniphore Blogs

Contact Center Quality Automation Drives Real Value

The pandemic has expedited digital transformation and automation goals across organizations. Contact centers, the typical customer-facing channels for most organizations, have hardly changed in the past few decades. But finally, change is in the air.   Today AI and automation can help contact center…

Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation

PALO ALTO, Calif., ATLANTA, Ga., HERZILYA, Israel, July 27, 2021— Uniphore, a leader in Conversational Service Automation (CSA), today announced its agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact center automation. Jacada’…

Secrets to Our Success

By Umesh Sachdev, CEO                              With Uniphore closing out another record fiscal year and now into a new one, it’s a great time to reflect on our journey.  This spring, we announced another noteworthy milestone and continued momentum for Uniphore: a $140million […] The post Secrets…

New Uniphore AI-Driven Capabilities Provide Enhanced Customer Experiences

AI Innovations Deliver Advanced Tools and Self-Learning Systems to Support Agents and Supervisors Before, During and After Calls PALO ALTO, Calif., July 14, 2021— Uniphore, an early leader in Conversational Service Automation (CSA), today announced innovative new Artificial Intelligence (AI) enhance…

Top 5 Questions to Ask your AI Vendor Before You Integrate Them

By Randy Ksar, Uniphore Deciding which artificial intelligence (AI) vendor to partner with can be a challenging task. The marketplace is filled with a wide range of vendors offering different capabilities and solutions, which makes it difficult to find and select the right tool for your unique requi…

New Cures for Member Experience Problems in Health Insurance

Member satisfaction with health insurers is at its lowest level in five years, according to the American Customer Satisfaction Index (ACSI). Satisfaction with health insurance contact centers remains low as well, unchanged from the previous year. Compared to the other industries for which ACSI provi…
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Uniphore Frequently Asked Questions

  • When was Uniphore founded?

    Uniphore was founded in 2008.

  • Who are Uniphore key executives?

    Uniphore's key executives are Umesh Sachdev, Annie Weckesser and Ravi Saraogi.

  • How many employees does Uniphore have?

    Uniphore has 421 employees.

  • Who are Uniphore competitors?

    Competitors of Uniphore include AISpeech, Kata.ai and Gong.

  • Where is Uniphore headquarters?

    Uniphore headquarters is located at Building One, Suite 100, 1001 Page Mill Rd, Palo Alto.

  • Where are Uniphore offices?

    Uniphore has offices in Palo Alto, Chennai, Bengaluru, Mumbai and in 3 other locations.

  • How many offices does Uniphore have?

    Uniphore has 7 offices.