Ubiquity Global Services

OverviewSuggest Edit

Ubiquity Global Services is a multinational outsourcing organization headquartered in New York City. Our expanding network includes service delivery locations in the United States, El Salvador, Portugal and the Philippines. Founded in 2012, Ubiquity offers innovative customer experience management solutions designed to improve user satisfaction while reducing total servicing costs. Our solutions include live customer support services, interactive voice response solutions (IVR), risk management services and a variety of physical correspondence services. Ubiquity has developed a next-generation technology platform that powers processes engineered for operational excellence while delivering our clients meaningful and actionable business intelligence. Together with our clients, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.

TypePrivate
Founded2012
HQNew York, NY, US
Websiteubiquity.com
Employee Ratings3.7
Overall CultureD-

Latest Updates

Employees (est.) (Apr 2021)1,213
Cybersecurity ratingBMore

Key People/Management at Ubiquity Global Services

Franz Schwarzinger

Franz Schwarzinger

Chief Information Officer
Jennifer Garde

Jennifer Garde

SVP, Client Solutions
Matt Nyren

Matt Nyren

Director, President and Chief Executive Officer
Sagar Rajgopal

Sagar Rajgopal

Chief Operating Officer
Ron Fetzer

Ron Fetzer

Chief Financial Officer
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Ubiquity Global Services Office Locations

Ubiquity Global Services has offices in New York, Omaha, Wilkes-Barre, San Salvador and in 4 other locations
New York, NY, US (HQ)
155 E 44th St
New York, NY, US
331 Park Ave S 8th floor
Omaha, NE, US
2717 N 118th St building 7, suite 100
Wilkes-Barre, PA, US
1061 Hanover St
San Salvador, SV
Alameda Franklin Delano Roosevelt & 63 Avenida Norte
Amsterdam, NL
Bethaniëndwarsstraat 6d
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Ubiquity Global Services Financials and Metrics

Summary Metrics

Founding Date

2012

Ubiquity Global Services total Funding

$8 m

Ubiquity Global Services latest funding size

$4 m

Time since last funding

7 years ago

Ubiquity Global Services investors

Ubiquity Global Services's latest funding round in November 2013 was reported to be $4 m. In total, Ubiquity Global Services has raised $8 m
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Ubiquity Global Services Cybersecurity Score

Cybersecurity ratingPremium dataset

B

89/100

SecurityScorecard logo

Ubiquity Global Services Online and Social Media Presence

Embed Graph

Ubiquity Global Services Company Culture

  • Overall Culture

    D-

    52/100

  • CEO Rating

    A+

    85/100

  • Compensation

    D

    55/100

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Ubiquity Global Services News and Updates

Ubiquity Global Services Expands with 300-Seat Contact Center in Greater Wilkes-Barre, Pa.

WILKES-BARRE, Pa., April 23, 2019 /PRNewswire/ -- Ubiquity Global Services, a multinational business process outsourcer and one of the fastest-growing private companies in the United States, is opening a new contact center in Hanover Township, one of several communities undergoing an...

Ubiquity Global Services Blogs

CX Innovators: Why Oxygen wants to create the best CX on the planet

How one challenger bank plans to set the bar for great customer experience For Aakash Shah, SVP and Head of Operations at Oxygen, the goal is simple: Provide the best customer experience on the planet. It’s not enough to be the best in a category like digital banking, he says, because your customers…

Outsource contact center solutions with RBO

The false economy of improving contact center solutions with transactional outsourcing Matt Nyren, Ubiquity Here’s an uncomfortable truth to face—your outsourcing plan may be getting in the way of your desired outsourcing outcome. Your plan probably aims for long-term growth via a promising list of …

Why static CX playbooks are no match for fintech disruptors

As a growing fintech—an ambitious, disruptive, irreverent company looking to fundamentally change the game for the better—you need more than a dusty playbook to drive customer satisfaction and retention. By Corey Besaw, Ubiquity As established brick-and-mortar banks left themselves exposed through u…

5 tactics for managing disputes and minimizing fraud losses

By Corey Besaw, Ubiquity For every $1 of fraud, financial institutions (or prepaid program managers or digital banking partners) pay $3.64 to manage the fallout. Meanwhile, fraudsters (including “friendly” ones from your own customer base) are trying new scams every day, and the pandemic has only ex…

The most telling metrics behind BPO customer service

3 (and a half) customer service metrics you’re not measuring (but probably should be) For ambitious disruptor companies, customer service is a core part of sustaining an upward trajectory—for business growth and brand. So it’s crucial to understand the minutiae of your customer journey—from the seam…

The role of BPO agents in exceptional customer experiences

4 ways advanced customer service agents deliver better customer experiences For a lot of established companies, finding and choosing a business processing outsourcer (BPO) is a chore. Much of the market looks uninspiring and undifferentiated—competing in a race to the bottom instead of quality—offer…
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Ubiquity Global Services Frequently Asked Questions

  • When was Ubiquity Global Services founded?

    Ubiquity Global Services was founded in 2012.

  • Who are Ubiquity Global Services key executives?

    Ubiquity Global Services's key executives are Franz Schwarzinger, Jennifer Garde and Matt Nyren.

  • How many employees does Ubiquity Global Services have?

    Ubiquity Global Services has 1,213 employees.

  • Who are Ubiquity Global Services competitors?

    Competitors of Ubiquity Global Services include Zendesk, Eltel and Klick.

  • Where is Ubiquity Global Services headquarters?

    Ubiquity Global Services headquarters is located at 155 E 44th St, New York.

  • Where are Ubiquity Global Services offices?

    Ubiquity Global Services has offices in New York, Omaha, Wilkes-Barre, San Salvador and in 4 other locations.

  • How many offices does Ubiquity Global Services have?

    Ubiquity Global Services has 9 offices.