Travel Outlook is a provider of a custom off-site central reservations office (CRO) service that serves as either a primary or overflow reservations department for hotels. It offers the Annette virtual agent, an AI-powered voice assistant; ExpressRez, a voice reservations solution for small inns and bed and breakfast properties; Guest Lead Seeker, a CRM-driven follow-up service; and Targeted Incentive Management, booking incentives for reservations teams.