Sutherland Global Services, Inc., an IT enabled and business process outsourcing company, provides integrated business process outsourcing solutions. It provides customer lifecycle management services, including customer care, account management, technical support, and pay for support; back office lifecycle management services, including finance and accounting, order and document management, transaction and payments processing, and HR management; business transformation and process consulting, including process consulting, business solutions design, platform development, and global transition; and Sutherland@Home, a business process solution that employs a virtual business model that utilizes a national pool of skilled home-based associates. The company serves various industries, including retail/e-retail, insurance, mortgage, banking and financial services, healthcare, telecommunications, technology, energy/utilities, and travel and hospitality. Sutherland Global Services, Inc. was formerly known as Sutherland Group, Ltd. The company was founded in 1986 and is based in Pittsford, New York. It has locations in India, the United States, the Philippines, Canada, the United Kingdom, Bulgaria, and Mexico.