OverviewSuggest Edit

SugarCRM is a company that develops Customer Relationship Management (CRM) platform delivering an indispensable tool for every individual who engages with customers. Its platform provides a range of solutions, including campaign management, tracking and monitoring of activities, account management, sales forecasting, customer support, product extensions, and etc.

HQCupertino, CA, US
Employee Ratings4.1
Overall CultureD

Latest Updates

Employees (est.) (Sept 2021)544
Job Openings62
Cybersecurity ratingCMore

Key People/Management at SugarCRM

Craig Charlton

Craig Charlton

Chief Executive Officer
John Donaldson

John Donaldson

Chief Financial Officer
Céline Felan

Céline Felan

Chief of Staff
Clare Dorrian

Clare Dorrian

Chief Marketing Officer
Rich Green

Rich Green

Chief Product Officer
Clint Oram

Clint Oram

Chief Strategy Officer and Co-Founder
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SugarCRM Office Locations

SugarCRM has offices in Cupertino, Atlanta, Denver, Durham and in 6 other locations
Cupertino, CA, US (HQ)
10050 N Wolfe Rd
Atlanta, GA, US
3565 Piedmont Rd NE Building 2, Suite 200
Denver, CO, US
7979 E Tufts Ave #1450
Durham, NC, US
4307 Emperor Blvd #120
New York, NY, US
200 Park Ave #1700
Orlando, FL, US
121 S Orange Ave #1509
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SugarCRM Financials and Metrics

Summary Metrics

Founding Date


SugarCRM total Funding

$132.2 m

Time since last funding

3 years ago

SugarCRM investors

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SugarCRM Acquisitions / Subsidiaries

Company NameDateDeal Size
W-Systems Corp.November 08, 2020
NodeAugust 24, 2020
SalesfusionMay 16, 2019
Contastic March 02, 2016
Stitch March 08, 2015

SugarCRM Cybersecurity Score

Cybersecurity ratingPremium dataset



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SugarCRM Online and Social Media Presence

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SugarCRM Company Culture

  • Overall Culture



  • CEO Rating



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  • Diversity



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SugarCRM News and Updates

SugarCRM taps real-time sentiment analysis for customer service

Sentiment analysis allows customer service reps to determine the emotional state and intent of customers, creating a tailored experience.

SugarCRM Lauded by Frost & Sullivan for Delivering Exceptional Value to Customers with Holistic SFA Solutions

It blends a strong product development strategy with an astute merger & acquisition strategy to offer customers outstanding ownership experiences SANTA CLARA, Calif., July 15, 2021 /PRNewswire/ -- Based on its recent analysis of the North American enterprise sales force automation (SFA)...

SugarCRM Users Can Now Utilize Exceed's Conversational AI to Automate Lead Qualification

SUNNYVALE, Calif., Feb. 10, 2021 /PRNewswire/ -- Exceed ai Inc., a leading provider of marketing and sales Automated AI solutions, has announced their newest integration with SugarCRM, CX platform that delivers on high-definition customer experience. SugarCRM is the recent CRM to...

SugarCRM Acquires Loaded Technologies to Accelerate CX Implementation Services in Australia

CUPERTINO, Calif. – November 25, 2020 – SugarCRM Inc., the innovator of time-aware CX, today announced the acquisition of Loaded Technologies, a business consulting, CRM strategy and cloud implementation services provider based in Sydney, Australia. read more

SMC Corporation Expands Relationship SugarCRM to Accelerate Customer Experience Initiatives

CUPERTINO, California – September 8, 2020 –SugarCRM Inc., the innovator of time-aware CX, today announced SMC Corporation,  a leader in automated control technology, is expanding its relationship with SugarCRM to accelerate its customer experience vision. read more

SugarCRM acquires Node to gain predictive customer intelligence

SugarCRM announced this morning it has acquired customer intelligence startup, Node. The companies did not reveal the purchase price, but the deal has closed. While Sugar gains a ton of AI expertise, it also adds a customer prediction element to the platform such as figuring out the customers most l…
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SugarCRM Blogs

Getting B2B Buyer Personas Right: 9 Mistakes to Avoid

Who are your customers? It’s a simple question that every …

11 Components of Every Good Marketing Email

Did you know that in 2020, the world sent an …

Why Recruiters Need Marketing Automation

Given the facts that an average person changes jobs 12 …

Make the Hard Things Easy with Sugar

With 64% of companies considering CRM technology to be either …

Best Practices for B2B Email Deliverability

Despite the increasing popularity of integrated chat apps, social media, …

Marketers Are Paid to Think and Then Execute

One of my favorite business book titles is “Paid to …
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SugarCRM Frequently Asked Questions

  • When was SugarCRM founded?

    SugarCRM was founded in 2004.

  • Who are SugarCRM key executives?

    SugarCRM's key executives are Craig Charlton, John Donaldson and Céline Felan.

  • How many employees does SugarCRM have?

    SugarCRM has 544 employees.

  • Who are SugarCRM competitors?

    Competitors of SugarCRM include LeadSquared, Creatio and Demoflow.

  • Where is SugarCRM headquarters?

    SugarCRM headquarters is located at 10050 N Wolfe Rd, Cupertino.

  • Where are SugarCRM offices?

    SugarCRM has offices in Cupertino, Atlanta, Denver, Durham and in 6 other locations.

  • How many offices does SugarCRM have?

    SugarCRM has 10 offices.