SugarCRM

OverviewSuggest Edit

SugarCRM is a company that develops Customer Relationship Management (CRM) platform delivering an indispensable tool for every individual who engages with customers. Its platform provides a range of solutions, including campaign management, tracking and monitoring of activities, account management, sales forecasting, customer support, product extensions, and etc.

TypePrivate
Founded2004
HQCupertino, US
Websitesugarcrm.com
Employee Ratings3.7
Overall CultureD+

Latest Updates

Employees (est.) (Nov 2020)469
Job Openings11
Cybersecurity ratingBMore

Key People/Management at SugarCRM

Craig Charlton

Craig Charlton

Chief Executive Officer
John Donaldson

John Donaldson

Chief Financial Officer
Céline Felan

Céline Felan

Chief of Staff
Rich Green

Rich Green

Chief Product Officer
Clint Oram

Clint Oram

Chief Strategy Officer and Co-Founder
Chris Pennington

Chris Pennington

Chief Customer Officer
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SugarCRM Office Locations

SugarCRM has offices in Cupertino, Atlanta, Denver, Durham and in 6 other locations
Cupertino, US (HQ)
10050 N Wolfe Rd
Atlanta, US
3565 Piedmont Rd NE Building 2, Suite 200
Denver, US
7979 E Tufts Ave #1450
Durham, US
4307 Emperor Blvd #120
New York, US
200 Park Ave #1700
Orlando, US
121 S Orange Ave #1509
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SugarCRM Financials and Metrics

Summary Metrics

Founding Date

2004

SugarCRM total Funding

$132.2 m

Time since last funding

2 years ago

SugarCRM investors

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SugarCRM Acquisitions / Subsidiaries

Company NameDateDeal Size
W-Systems Corp.November 08, 2020
NodeAugust 24, 2020
SalesfusionMay 16, 2019
Contastic March 02, 2016
Stitch March 08, 2015

SugarCRM Cybersecurity Score

Cybersecurity ratingPremium dataset

B

85/100

SecurityScorecard logo

SugarCRM Online and Social Media Presence

Embed Graph

SugarCRM Company Culture

  • Overall Culture

    D+

    60/100

  • CEO Rating

    D-

    58/100

  • Compensation

    D

    55/100

  • Diversity

    D+

    61/100

Learn more on Comparably

SugarCRM News and Updates

SMC Corporation Expands Relationship SugarCRM to Accelerate Customer Experience Initiatives

CUPERTINO, California – September 8, 2020 –SugarCRM Inc., the innovator of time-aware CX, today announced SMC Corporation,  a leader in automated control technology, is expanding its relationship with SugarCRM to accelerate its customer experience vision. read more

SugarCRM acquires Node to gain predictive customer intelligence

SugarCRM announced this morning it has acquired customer intelligence startup, Node. The companies did not reveal the purchase price, but the deal has closed. While Sugar gains a ton of AI expertise, it also adds a customer prediction element to the platform such as figuring out the customers most l…

Advancing M&A plans, SugarCRM buys marketing automation startup Salesfusion

SugarCRM Inc. today announced that it’s expanding its market reach with the acquisition of Salesfusion Inc., a marketing automation startup backed by over $32 million in funding. The terms of the deal were not disclosed. It comes two months after SugarCRM picked up another startup, Singapore’s Coll…

SugarCRM moves into marketing automation with Salesfusion acquisition

SugarCRM announced today that it has acquired Atlanta-based Salesfusion to help build out the the marketing automation side of its business. The deal closed last Friday. The companies did not share the purchase price. CEO Craig Charlton, who joined the company in February, says he recognized that ma…

New report on Healthcare CRM Market will touch a new level in upcoming year – Key Players involved in the research like Salesforce.com, SAP SE, Oracle, Microsoft, IBM, Influence Health, SugarCRM, Accenture, Healthgrades and Infor

The Global Healthcare CRM Market Report includes a comprehensive analysis of the present market. The report starts with the basic overview for this market and then goes into each and every detail. Posted via Industry Today. Follow us on Twitter @IndustryToday
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SugarCRM Blogs

How IT can Enable Better Customer Experience in the Finance Industry

CIOs and solution architects in the finance industry face challenges … The post How IT can Enable Better Customer Experience in the Finance Industry appeared first on SugarCRM.

SugarCRM vs. Salesforce: 5 Reasons Why You Should Choose Sugar Sell

User experience (UX) is everything in e-commerce. Today’s consumers are … The post SugarCRM vs. Salesforce: 5 Reasons Why You Should Choose Sugar Sell appeared first on SugarCRM.

How Sugar CRM’s Time-Aware CX Platform is Different

profound (adj.): 1a. Having intellectual depth and insight. 2a. Extending … The post How Sugar CRM’s Time-Aware CX Platform is Different appeared first on SugarCRM.

How to Elicit a “Wow” Through Positive Support Experiences

Customers never forget how you made them feel. The idea … The post How to Elicit a “Wow” Through Positive Support Experiences appeared first on SugarCRM.

5 Practical Tips for Using Sugar Market

The success of your business depends partially on your ability … The post 5 Practical Tips for Using Sugar Market appeared first on SugarCRM.

Why You Shouldn’t Rely on Sales for Data Accuracy

The skills that make for top-flight salespeople are fairly well … The post Why You Shouldn’t Rely on Sales for Data Accuracy appeared first on SugarCRM.
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SugarCRM Frequently Asked Questions

  • When was SugarCRM founded?

    SugarCRM was founded in 2004.

  • Who are SugarCRM key executives?

    SugarCRM's key executives are Craig Charlton, John Donaldson and Céline Felan.

  • How many employees does SugarCRM have?

    SugarCRM has 469 employees.

  • Who are SugarCRM competitors?

    Competitors of SugarCRM include LeadSquared, Creatio and Brightpearl.

  • Where is SugarCRM headquarters?

    SugarCRM headquarters is located at 10050 N Wolfe Rd, Cupertino.

  • Where are SugarCRM offices?

    SugarCRM has offices in Cupertino, Atlanta, Denver, Durham and in 6 other locations.

  • How many offices does SugarCRM have?

    SugarCRM has 10 offices.