Stella Connect

OverviewSuggest Edit

Stella Connect (also known as StellaService) is a company that produces data, ratings, and insight on the service performance of online retailers. Through its network of analysts, the company independently measures and benchmarks businesses across the entire service delivery chain.
TypePrivate
Founded2009
HQNew York, NY, US
Websitestellaconnect.com
Employee Ratings4.7

Latest Updates

Employees (est.) (Jan 2021)62(-4%)
Cybersecurity ratingAMore

Key People/Management at Stella Connect

Jordy Leiser

Jordy Leiser

Co-Founder & CEO
John Ernsberger

John Ernsberger

Co-Founder & SVP Global Client Services
David Blanke

David Blanke

CFO
Bill Hilliard

Bill Hilliard

SVP, Sales
Bill Beckler

Bill Beckler

VP, Engineering
Julie Li

Julie Li

VP, People
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Stella Connect Office Locations

Stella Connect has an office in New York
New York, NY, US (HQ)
75 Broad St #1010
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Stella Connect Financials and Metrics

Summary Metrics

Founding Date

2009

Stella Connect total Funding

$50 m

Stella Connect latest funding size

$11 m

Time since last funding

2 years ago

Stella Connect investors

Stella Connect's latest funding round in March 2019 was reported to be $11 m. In total, Stella Connect has raised $50 m
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Stella Connect Cybersecurity Score

Cybersecurity ratingPremium dataset

A

94/100

SecurityScorecard logo

Stella Connect Online and Social Media Presence

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Stella Connect News and Updates

Stella Connect Announces Virtual CX Summit

NEW YORK, Sept. 11, 2020 /PRNewswire/ -- Stella Connect, a disruptive provider of SaaS contact center Quality Assurance and Performance Management solutions, has recently announced its Stella Summit. This Virtual CX summit, titled LevelUp 2020, will bring together CX professionals from...

Stella Connect Releases Self-Care in Support Guides

NEW YORK, Aug. 12, 2020 /PRNewswire/ -- Stella Connect, a disruptive provider of SaaS contact center Quality Assurance and Performance Management solutions, has recently released its Self-Care in Support Guides. The guides were created after surveying 20 CX professionals about how they...

Stella Connect Releases 2020 "State of Customer Service" Report

NEW YORK, Feb. 21, 2020 /PRNewswire/ -- Stella Connect, a fast-growing, disruptive provider of Customer Experience and Contact Center quality management solutions, has just released the company's latest research on trends in the Customer Service industry. Using data from hundreds of...

StellaService raises $11 million to bring real-time feedback to more customer service agents

StellaService, a customer service feedback platform, has raised $11 million in a round of funding from Zendesk and other big-name investors.

Stella Connect Blogs

Let’s talk shop: Retail CX learnings from 2020 and trends for 2021

The post Let’s talk shop: Retail CX learnings from 2020 and trends for 2021 appeared first on Stella Connect.

5 Customer Service Stats You Need to Know for 2021

In a recent survey, we asked over 1,000 consumers in the United States to share their feelings about customer service and what they expect from brands when they reach out to their support team. To help you build a data-backed strategy for your customer support organization this year, we’re diving in…

I ❤️ CX Speed Dating

The post I ❤️ CX Speed Dating appeared first on Stella Connect.

The Biggest Trends in Customer Service We’ll See This Year

The new year is a time for change: for testing new strategies, revisiting old goals, and looking ahead for changing industry trends your business will need to adapt to. We surveyed 1,100 consumers in the United States to learn more about what they’re looking for from businesses and how they’re think…

Why I Love Stella Connect: Harry’s

The post Why I Love Stella Connect: Harry’s appeared first on Stella Connect.

5 Ways to Revamp Your Customer Service Team for 2021

With the new year in full swing, many businesses are deep into planning how they’ll take their organization to the next level. From budgets to strategy to process changes and more, 2021 is projected to be a year of major innovation across industries and businesses. Whether you’re an early planner or…
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Stella Connect Frequently Asked Questions

  • When was Stella Connect founded?

    Stella Connect was founded in 2009.

  • Who are Stella Connect key executives?

    Stella Connect's key executives are Jordy Leiser, John Ernsberger and David Blanke.

  • How many employees does Stella Connect have?

    Stella Connect has 62 employees.

  • Who are Stella Connect competitors?

    Competitors of Stella Connect include Bigcommerce, TradePending and Arzooo.

  • Where is Stella Connect headquarters?

    Stella Connect headquarters is located at 75 Broad St #1010, New York.

  • Where are Stella Connect offices?

    Stella Connect has an office in New York.

  • How many offices does Stella Connect have?

    Stella Connect has 1 office.