Stella Connect

OverviewSuggest Edit

Stella Connect (also known as StellaService) is a company that produces data, ratings, and insight on the service performance of online retailers. Through its network of analysts, the company independently measures and benchmarks businesses across the entire service delivery chain.
TypePrivate
Founded2009
HQNew York, NY, US
Websitestellaconnect.com
Employee Ratings4.1

Latest Updates

Employees (est.) (Sept 2021)35(-2%)
Cybersecurity ratingAMore

Key People/Management at Stella Connect

Jordy Leiser

Jordy Leiser

Co-Founder & CEO
John Ernsberger

John Ernsberger

Co-Founder & SVP Global Client Services
David Blanke

David Blanke

CFO
Bill Hilliard

Bill Hilliard

SVP, Sales
Bill Beckler

Bill Beckler

VP, Engineering
Julie Li

Julie Li

VP, People
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Stella Connect Office Locations

Stella Connect has an office in New York
New York, NY, US (HQ)
75 Broad St #1010
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Stella Connect Financials and Metrics

Summary Metrics

Founding Date

2009

Stella Connect total Funding

$50 m

Stella Connect latest funding size

$11 m

Time since last funding

3 years ago

Stella Connect investors

Stella Connect's latest funding round in March 2019 was reported to be $11 m. In total, Stella Connect has raised $50 m
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Stella Connect Cybersecurity Score

Cybersecurity ratingPremium dataset

A

93/100

SecurityScorecard logo

Stella Connect Online and Social Media Presence

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Stella Connect News and Updates

Stella Connect Announces Virtual CX Summit

NEW YORK, Sept. 11, 2020 /PRNewswire/ -- Stella Connect, a disruptive provider of SaaS contact center Quality Assurance and Performance Management solutions, has recently announced its Stella Summit. This Virtual CX summit, titled LevelUp 2020, will bring together CX professionals from...

Stella Connect Releases Self-Care in Support Guides

NEW YORK, Aug. 12, 2020 /PRNewswire/ -- Stella Connect, a disruptive provider of SaaS contact center Quality Assurance and Performance Management solutions, has recently released its Self-Care in Support Guides. The guides were created after surveying 20 CX professionals about how they...

Stella Connect Releases 2020 "State of Customer Service" Report

NEW YORK, Feb. 21, 2020 /PRNewswire/ -- Stella Connect, a fast-growing, disruptive provider of Customer Experience and Contact Center quality management solutions, has just released the company's latest research on trends in the Customer Service industry. Using data from hundreds of...

StellaService raises $11 million to bring real-time feedback to more customer service agents

StellaService, a customer service feedback platform, has raised $11 million in a round of funding from Zendesk and other big-name investors.

Stella Connect Blogs

The Ultimate Customer Service Performance Scorecard Template

The post The Ultimate Customer Service Performance Scorecard Template appeared first on Stella Connect.

Guest Post: The Connection Between Agent Engagement and Agent Performance

With almost 30 years in the customer experience profession, Annette Franz, CCXP is founder and CEO of CX Journey Inc. She is an internationally recognized customer experience thought leader, coach, keynote speaker, and author of Customer Understanding: Three Ways to Put the “Customer” in Customer Ex…

The Top 5 Tips for Building an Effective Agent Performance Scorecard

Imagine losing half of your existing customers and the impact that would have on your entire business. That’s what’s potentially at stake for companies that deliver poor service experiences. According to our 2021 customer service statistics, based on a study of over 1,000 individuals in the U.S., 53…

Guest Post: How Customer Service Can Make or Break Your Business

Earlier this year I took my sports bike to the garage for some basic maintenance — new clutch and gear shift levers. For the uninitiated, you change gears on a motorcycle with the left foot, hooking your boot under the lever and pulling upwards to shift up, or pressing it down to descend through the…

What is a QA Scorecard? And Why Your Customer Service Team Needs It

Quality assurance (QA) reviews are what your customer service team does to monitor agent performance and take action in order to improve it. Successful customer service teams use a QA scorecard to measure agent performance. QA scorecards provide insight into each agent’s strengths and weaknesses, fa…

The Ultimate Guide to Customer Sentiment Analysis

In today’s increasingly competitive world, where consumers have endless options at their fingertips and the ability to try out new products and brands, understanding how your customers feel about your brand is critical for success. Businesses need to keep a pulse on where their customers are hitting…
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Stella Connect Frequently Asked Questions

  • When was Stella Connect founded?

    Stella Connect was founded in 2009.

  • Who are Stella Connect key executives?

    Stella Connect's key executives are Jordy Leiser, John Ernsberger and David Blanke.

  • How many employees does Stella Connect have?

    Stella Connect has 35 employees.

  • Who are Stella Connect competitors?

    Competitors of Stella Connect include MNP, Vectra Business Technologies and TradePending.

  • Where is Stella Connect headquarters?

    Stella Connect headquarters is located at 75 Broad St #1010, New York.

  • Where are Stella Connect offices?

    Stella Connect has an office in New York.

  • How many offices does Stella Connect have?

    Stella Connect has 1 office.