Stella Connect

OverviewSuggest Edit

Stella Connect (also known as StellaService) is a company that produces data, ratings, and insight on the service performance of online retailers. Through its network of analysts, the company independently measures and benchmarks businesses across the entire service delivery chain.
TypePrivate
Founded2009
HQNew York, NY, US
Websitestellaconnect.com
Employee Ratings4.7

Latest Updates

Employees (est.) (Jun 2021)41(-14%)
Cybersecurity ratingAMore

Key People/Management at Stella Connect

Jordy Leiser

Jordy Leiser

Co-Founder & CEO
John Ernsberger

John Ernsberger

Co-Founder & SVP Global Client Services
David Blanke

David Blanke

CFO
Bill Hilliard

Bill Hilliard

SVP, Sales
Bill Beckler

Bill Beckler

VP, Engineering
Julie Li

Julie Li

VP, People
Show more

Stella Connect Office Locations

Stella Connect has an office in New York
New York, NY, US (HQ)
75 Broad St #1010
Show all (1)

Stella Connect Financials and Metrics

Summary Metrics

Founding Date

2009

Stella Connect total Funding

$50 m

Stella Connect latest funding size

$11 m

Time since last funding

2 years ago

Stella Connect investors

Stella Connect's latest funding round in March 2019 was reported to be $11 m. In total, Stella Connect has raised $50 m
Show all financial metrics

Stella Connect Cybersecurity Score

Cybersecurity ratingPremium dataset

A

94/100

SecurityScorecard logo

Stella Connect Online and Social Media Presence

Embed Graph

Stella Connect News and Updates

Stella Connect Announces Virtual CX Summit

NEW YORK, Sept. 11, 2020 /PRNewswire/ -- Stella Connect, a disruptive provider of SaaS contact center Quality Assurance and Performance Management solutions, has recently announced its Stella Summit. This Virtual CX summit, titled LevelUp 2020, will bring together CX professionals from...

Stella Connect Releases Self-Care in Support Guides

NEW YORK, Aug. 12, 2020 /PRNewswire/ -- Stella Connect, a disruptive provider of SaaS contact center Quality Assurance and Performance Management solutions, has recently released its Self-Care in Support Guides. The guides were created after surveying 20 CX professionals about how they...

Stella Connect Releases 2020 "State of Customer Service" Report

NEW YORK, Feb. 21, 2020 /PRNewswire/ -- Stella Connect, a fast-growing, disruptive provider of Customer Experience and Contact Center quality management solutions, has just released the company's latest research on trends in the Customer Service industry. Using data from hundreds of...

StellaService raises $11 million to bring real-time feedback to more customer service agents

StellaService, a customer service feedback platform, has raised $11 million in a round of funding from Zendesk and other big-name investors.

Stella Connect Blogs

Guest Post: Every Job is Customer Service. Here’s Why.

Dan Gingiss is an international keynote speaker, customer experience coach, podcaster, and the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share. Sometimes when we say customer service or customer experience is “everyone’s job,” that ends up…

How to Write the Perfect Customer Service Job Description (with Examples)

When you’re looking for a job, it’s who and what you know that helps you land the opportunity. When you’re hiring, it’s who you hire and how you onboard, train, and recognize and reward your employees that sets your team and company up for success.  Learning how to hire the right people is an import…

Contact Centre & Customer Experience Summit

The post Contact Centre & Customer Experience Summit appeared first on Stella Connect.

Kustomer’s Happy Shopping Conference

The post Kustomer’s Happy Shopping Conference appeared first on Stella Connect.

Stella Connections Virtual Roadshow

The post Stella Connections Virtual Roadshow appeared first on Stella Connect.

[On-Demand] Doing Contact Center Quality Assurance the Right Way

The post [On-Demand] Doing Contact Center Quality Assurance the Right Way appeared first on Stella Connect.
Show more

Stella Connect Frequently Asked Questions

  • When was Stella Connect founded?

    Stella Connect was founded in 2009.

  • Who are Stella Connect key executives?

    Stella Connect's key executives are Jordy Leiser, John Ernsberger and David Blanke.

  • How many employees does Stella Connect have?

    Stella Connect has 41 employees.

  • Who are Stella Connect competitors?

    Competitors of Stella Connect include Vectra Business Technologies, FusePLM and TradePending.

  • Where is Stella Connect headquarters?

    Stella Connect headquarters is located at 75 Broad St #1010, New York.

  • Where are Stella Connect offices?

    Stella Connect has an office in New York.

  • How many offices does Stella Connect have?

    Stella Connect has 1 office.