Sparkcentral

Sparkcentral is revolutionizing the way enterprises help and engage customers! Organizations around the world are experiencing a revolution in customer behavior and expectations, driven by the convergence of social, mobile, cloud and big-data technologies. Sparkcentral aims to forge the future of customer experience. We are doing this by building innovative software applications that make companies incredibly efficient in engaging with individuals, maintaining one-on-one relationships and building mutual trust. We want to be the invisible fabric that enables enterprises to listen to and leverage the voice of their consumer, inspiring a customer-centric culture. Let’s reimagine the future of customer experience. Together. Interested in a career with Sparkcentral? Our growing company works with some of the most amazing brands out there, including companies such as Uber, Dropbox, Delta Air Lines, Netflix, Jetblue, Discover, Nordstrom, etc. Sparkcentral has quickly become an industry thought-leader that is revolutionizing the way enterprises help and engage customers. Our goal is to inspire and enable amazing customer experiences, and we’re doing this by completely reimagining what enterprise customer service software should look like. We’re looking to add to our team that will grow with us and bring new ideas to the table. We know that everyone on our team has meaningful contributions to make, and we’re building a close knit group that can learn from each other to make our product better everyday. It's a huge challenge and we can't do this on our own – that's why we need talent like you!
Show more

Employee Rating

3.8More
TypeSubsidiary
Parent CompanyHootsuite
HQHasselt, BE
Founded2011
Websitesparkcentral.com
Cybersecurity ratingAMore
Sparkcentral was founded in 2011 and is headquartered in Hasselt, BE

Viewing summary data as a guest

Sign up for free to see all data

Key People/Management at Sparkcentral

Joe Gagnon

Joe Gagnon

CEO
Larry Bernstein

Larry Bernstein

CTO
Jonathan Zorio

Jonathan Zorio

VP, Americas and APAC
Tobias Goebel

Tobias Goebel

VP, Product Marketing
Abhay Prasad

Abhay Prasad

VP, Product Management
Christoph Neut

Christoph Neut

Vp, Emea
Show more

Sparkcentral Office Locations

Sparkcentral has offices in Hasselt, New York and San Francisco
Hasselt, BE (HQ)
Kempische Steenweg 311
New York, NY, US
1177 6th Ave 7th Floor
San Francisco, CA, US
535 Mission St Floor 19, San Francisco
Show all (3)

Sparkcentral Financials and Metrics

Summary Metrics

Founding Date

2011

Total Funding

$37.6 m

Investors

In total, Sparkcentral had raised $37.6 m. Sparkcentral is a subsidiary of Hootsuite

Sparkcentral Cybersecurity Score

Cybersecurity ratingPremium dataset

A

91/100

SecurityScorecard logo

Sparkcentral Online and Social Media Presence

Embed Graph

Sparkcentral Company Culture

  • Overall Culture

    D

    57/100

  • CEO Rating

    D

    61/100

  • Compensation

    D

    52/100

Learn more on Comparably

Sparkcentral News and Updates

Hootsuite buys Belgian-American startup Sparkcentral

Hootsuite, a giant in the social media management sphere, has acquired Sparkcentral, a customer engagement startup based in Belgium and the US. Financial terms of the deal were not disclosed. Split between Hasselt and New York City, Sparkcentral enables one-on-one conversational messaging through al…

Hootsuite acquires Sparkcentral to unify and automate social customer service

Hootsuite has acquired Sparkcentral, a customer engagement platform that offers virtual agents and automated message distribution.

Hootsuite Acquires Leading Digital Customer Engagement Platform, Sparkcentral

Sparkcentral brings advanced customer care conversations to the Hootsuite platform for a unified customer journey Sparkcentral brings advanced customer care conversations to the Hootsuite platform for a unified customer journey

Sparkcentral Announces Innovative Cross-Channel Conversation History Feature for Digital Customer Service Agents

SAN FRANCISCO, Oct. 9, 2019 /PRNewswire/ -- Sparkcentral, an enterprise digital customer service platform company, today announced the rollout of its cross-channel conversation history feature - a key innovation in the digital customer service space. Today, consumers use multiple digital...

Sparkcentral One of Two Sample Vendors Named in All Three of the Digital Customer Service Channels: Live Chat, Social Media Engagement, and Consumer Messaging Apps, in The Gartner Customer Service Technology Vendor Guide, 2019

SAN FRANCISCO, Sept. 9, 2019 /PRNewswire/ -- Sparkcentral was identified by Gartner as a Sample Vendor for Mobile Applications for Customer Service within the "Customer Engagement Center" segment, and for Consumer Messaging Apps, Live Chat and Social Media Engagement within the "Digital...

Sparkcentral Integrates With Freshworks To Increase Efficiency in Digital Customer Service and Support

SAN FRANCISCO, Aug. 27, 2019 /PRNewswire/ -- Sparkcentral, an enterprise digital customer service platform company, today announced a partnership with Freshworks Inc., the customer engagement software company. The partnership makes Sparkcentral's messaging solutions available on the...
Show more

Sparkcentral Blogs

Sparkcentral joins forces with Hootsuite!

Sparkcentral brings advanced customer care conversations to the Hootsuite platform for a unified customer journeyVANCOUVER, BC, January 6, 2021  — Hootsuite today announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1 convers…

Hootsuite Acquires Leading Digital Customer Engagement Platform Sparkcentral

Sparkcentral brings advanced customer care conversations to the Hootsuite platform for a unified customer journey VANCOUVER, BC, January 6, 2021  — Hootsuite today announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1 conver…

5 ways to direct your customers to WhatsApp

Getting started with WhatsApp? Great! Time to develop a WhatsApp strategy and to let your (potential) customers know that they can engage with your brand on their favorite messaging channel. Here are some of our best practices to start the conversation right away!  #1 – Use WhatsApp QR-codes online …

Trends for Customer Care Messaging in 2021

Can’t wait for 2020 to be over? Luckily for you, a new year is just around the corner and we’re already busy analysing what it has in store for us. Discover these 6 tips from our messaging CX experts and start 2021 fresh!  #1 – Make your conversations hyper-personalized 💬 Personalization has been a…

What if language wasn’t a barrier for messaging in customer support?

We know that language has always been a challenge for customer service. Support through Whatsapp, Facebook, Twitter – or any messaging channel – should be effortless, personalized and efficient. But when you’re not communicating in your customers native language, is it really? Being able to speak to…

Enabling a unified and engaged way of learning through WhatsApp

Aprende Institute is a leading online education platform offering a wide array of online training and courses. Empowering their growing community of 30,000 students to acquire high-demand skills and turn their interests into income – by starting a new business or a new career. Their biggest challeng…
Show more

Sparkcentral Frequently Asked Questions

  • When was Sparkcentral founded?

    Sparkcentral was founded in 2011.

  • Who are Sparkcentral key executives?

    Sparkcentral's key executives are Joe Gagnon, Larry Bernstein and Jonathan Zorio.

  • How many employees does Sparkcentral have?

    Sparkcentral has 7 employees.

  • Who are Sparkcentral competitors?

    Competitors of Sparkcentral include LinksAlpha, Mention and Lengow.

  • Where is Sparkcentral headquarters?

    Sparkcentral headquarters is located at Kempische Steenweg 311, Hasselt.

  • Where are Sparkcentral offices?

    Sparkcentral has offices in Hasselt, New York and San Francisco.

  • How many offices does Sparkcentral have?

    Sparkcentral has 3 offices.