Solvvy

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Solvvy is a machine learning startup reinventing customer experience. The Company develops a software which extracts relevant pieces of information from the web on the basis of the problem described by the user. Its first product, Solvvy for Support, delivers a better self-service platform that improves customer satisfaction and decreases costs for businesses. 

TypePrivate
Founded2013
HQSan Mateo, USMap
Websitesolvvy.com
Employee Ratings3.8More
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Employees (est.) (Aug 2020)43(-4%)
Cybersecurity ratingBMore

Key People/Management at Solvvy

Mahesh Ram

Mahesh Ram

CEO & Co-Founder
Justin Betteridge

Justin Betteridge

CTO & Co-Founder
Kaan Ersun

Kaan Ersun

COO & CMO
Tom Schmidt

Tom Schmidt

VP, Product
Yulia Savitskaya

Yulia Savitskaya

VP, Customer Success
Cortlin Handly

Cortlin Handly

Head of Talent
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Solvvy Office Locations

Solvvy has offices in San Mateo and New York
San Mateo, US (HQ)
1510 Fashion Island Blvd #350
New York, US
79 Madison Ave 6th Floor, Suite 663
San Mateo, US
1200 Park Pl
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Solvvy Financials and Metrics

Summary Metrics

Founding Date

2013

Solvvy total Funding

$16.5 m

Solvvy latest funding size

$12 m

Time since last funding

3 years ago

Solvvy investors

True Ventures, Scale Venture Partners, Investment Group of Santa Barbara, Signatures Capital, Carnegie Mellon University, Hamid Borkhordhar, Pear Ventures
Solvvy's latest funding round in October 2017 was reported to be $12 m. In total, Solvvy has raised $16.5 m
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Solvvy Cybersecurity Score

Cybersecurity ratingPremium dataset

B

87/100

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Human Capital Metrics

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Solvvy Online and Social Media Presence

Solvvy's Trends

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Solvvy News and Updates

March 05, 2019

Solvvy Launches Assist at Shoptalk - AI-Powered Customer Support for the Subscription E-Commerce Market

SAN MATEO, Calif., March 5, 2019 /PRNewswire/ -- Solvvy, a conversational intelligence platform delivering effortless customer experiences, has introduced Solvvy Assist, a machine learning solution that instantly resolves customer issues. Assist is able to understand customer intent,...
July 26, 2018

Aragon Research Recognizes Solvvy as a 2018 Hot Vendor in Conversational AI

SAN MATEO, Calif., July 26, 2018 /PRNewswire/ -- Solvvy, a conversational platform powered by AI, announced today that Aragon Research, Inc. has named the company a 2018 Hot Vendor in Conversational AI1. Solvvy was selected based on its advanced AI and NLP technology and the measurable...
October 23, 2017

Solvvy nabs $12 mln Series A

Palo Alto, California-based Solvvy, an intelligent self-service platform for customer experience, has raised $12 million in Series A funding. Scale Venture Partners led the round with participation from other investors that included Pear Ventures, Signatures Capital and True Ventures. In addition to…
October 23, 2017

Solvvy raises $12M in funding to infuse machine learning into customer service

Solvvy Inc., an artificial intelligence startup based in Palo Alto, California, today announced that it has raised $12 million in funding to streamline the customer service experience. Different companies run their help desks in different ways, but they usually grapple with the same basic set of cha…

Solvvy Blogs

January 21, 2020

How to Create an Omnichannel Customer Service Experience

Did you go see the new Star Wars movie over the holidays? If so, you may have looked up reviews Read More » The post How to Create an Omnichannel Customer Service Experience appeared first on Solvvy.
January 08, 2020

Customer Service Technology Trends for the 2020s

The ball has just dropped on a new decade—and it’s still hard to believe how much technology has transformed the Read More » The post Customer Service Technology Trends for the 2020s appeared first on Solvvy.
January 07, 2020

What Consumers Hate Most About Customer Support (And How AI Can Help)

So you just bit the bullet and ordered a new leather couch online, after spending weeks dreaming about how you’ll Read More » The post What Consumers Hate Most About Customer Support (And How AI Can Help) appeared first on Solvvy.
January 07, 2020

How to Build Impactful AI-Supported Customer Interactions in CX

AI has played a large part in the evolution of customer interactions, and consumer expectations have changed as a result. Read More » The post How to Build Impactful AI-Supported Customer Interactions in CX appeared first on Solvvy.
January 07, 2020

How to Beat Customer Expectations with Better Service

Your business offers top-of-the-line products or services—but does your customer support provide the same experience to your customers? If your Read More » The post How to Beat Customer Expectations with Better Service appeared first on Solvvy.
December 23, 2019

Don’t take our word for it: What our customers say and G2’s take on the self-service technology landscape

As we approach the beginning of a new decade (how did that happen so fast?), it’s an opportune time to Read More » The post Don’t take our word for it: What our customers say and G2’s take on the self-service technology landscape appeared first on Solvvy.
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 Solvvy Frequently Asked Questions

  • When was Solvvy founded?

    Solvvy was founded in 2013.

  • Who are Solvvy key executives?

    Solvvy's key executives are Mahesh Ram, Justin Betteridge and Kaan Ersun.

  • How many employees does Solvvy have?

    Solvvy has 43 employees.

  • Who are Solvvy competitors?

    Competitors of Solvvy include Domino Data Lab, DataRobot and CognitOps.

  • Where is Solvvy headquarters?

    Solvvy headquarters is located at 1510 Fashion Island Blvd #350, San Mateo.

  • Where are Solvvy offices?

    Solvvy has offices in San Mateo and New York.

  • How many offices does Solvvy have?

    Solvvy has 3 offices.