OverviewSuggest Edit

Serviceware is a company that offers strategies and software solutions that help companies compete digitally with enterprise service management (ESM). Its platform includes software solutions such as Serviceware Processes, Serviceware Financial, Serviceware Resources, Serviceware Knowledge, and Serviceware Performance. The company offers HR services, healthcare service management, customer service management, and IT financial management.

TypePublic
Founded1998
HQBad Camberg, DE
Websiteserviceware-se.com

Latest Updates

Employees (est.) (Nov 2020)494(+3%)
Revenue (FY, 2020)€72.4 M(+9%)
Share Price (Sept 2021)€14.4(-3%)
Cybersecurity ratingBMore

Key People/Management at Serviceware

Dirk K. Martin

Dirk K. Martin

Chief Executive Officer
Harald Popp

Harald Popp

Chief Financial Officer
Alexander Becker

Alexander Becker

Chief Operating Officer
Jean Christoph Debus

Jean Christoph Debus

Chairman of the Board
Ingo Bollhoefer

Ingo Bollhoefer

Member of the Administrative Board
Werner Luetkemeier

Werner Luetkemeier

Group Director Marketing
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Serviceware Office Locations

Serviceware has offices in Bad Camberg, Berlin, Darmstadt, Hamburg and in 10 other locations
Bad Camberg, DE (HQ)
Carl-Zeiss-Straße 16
Berlin, DE
Friedrichstraße 95
Darmstadt, DE
Grafenstraße 19
Hamburg, DE
Schützenstraße 5
Herrenberg, DE
Bahnhofstraße 29
Hürth, DE
Kalscheurener Str. 2A
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Serviceware Financials and Metrics

Serviceware Revenue

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Serviceware's revenue was reported to be €72.44 m in FY, 2020 which is a 8.8% increase from the previous period.
EUR

Revenue (H1, 2021)

40.2m

Gross profit (H1, 2021)

23.3m

Gross profit margin (H1, 2021), %

57.8%

Net income (H1, 2021)

(440.7k)

EBIT (H1, 2021)

(623.3k)

Market capitalization (7-Sept-2021)

157.0m

Closing stock price (7-Sept-2021)

14.4

Cash (31-May-2021)

39.0m

EV

123.4m
Serviceware's current market capitalization is €157 m.
Annual
EURFY, 2018FY, 2019FY, 2020

Revenue

55.2m66.6m72.4m

Revenue growth, %

21%9%

Cost of goods sold

23.3m26.5m27.4m

Gross profit

31.9m40.0m45.0m
Half Year
EURH1, 2019H1, 2020H1, 2021

Revenue

32.8m35.4m40.2m

Cost of goods sold

12.5m12.7m17.0m

Gross profit

20.3m22.7m23.3m

Gross profit Margin, %

62%64%58%
Annual
EURFY, 2018FY, 2019FY, 2020

Cash

53.7m41.2m33.8m

Accounts Receivable

14.6m18.7m21.6m

Inventories

67.8k

Current Assets

77.5m69.4m68.0m
Half Year
EURH1, 2019H1, 2020H1, 2021

Cash

52.6m36.7m39.0m

Accounts Receivable

11.7m19.6m16.9m

Inventories

67.8k

Current Assets

73.7m67.9m71.9m
Annual
EURFY, 2018FY, 2019FY, 2020

Net Income

(1.1m)(1.1m)(1.6m)

Depreciation and Amortization

494.5k1.1m3.4m

Inventories

(67.8k)

Cash From Operating Activities

(2.5m)(7.2m)(645.6k)
Half Year
EURH1, 2018H1, 2019H1, 2020H1, 2021

Net Income

1.5m640.3k(538.6k)(440.7k)

Depreciation and Amortization

127.5k435.0k1.7m1.6m

Cash From Operating Activities

(2.2m)(388.5k)(2.7m)7.3m

Capital Expenditures

(243.0k)(205.4k)(661.0k)(159.7k)
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Serviceware Operating Metrics

Serviceware's Customers was reported to be 1 k in Jul, 2021.
FY, 2018FY, 2019FY, 2020Jul, 2021

Branches

141414

Churn Rate

4.7%4.8%5.7%

Customers

7009001 k1 k
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Serviceware Acquisitions / Subsidiaries

Company NameDateDeal Size
CubusJune 05, 2019
SABIO GmbHJuly 30, 2018
MCH+January 30, 2012
CATENIC AG
cubus AG
cubus Schweiz GmbH
helpLine CLM AG
helpLine GmbH
helpLine IT solutions GmbH
PM Computer Services GmbH & Co. KG (PMCS GmbH & Co. KG)
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Serviceware Revenue Breakdown

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Serviceware revenue breakdown by business segment: 44.1% from SaaS/Service, 27.4% from Licenses and 28.5% from Maintenance

Serviceware revenue breakdown by geographic segment: 9.2% from Austria, 83.1% from Germany and 7.7% from Other

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Serviceware Cybersecurity Score

Cybersecurity ratingPremium dataset

B

80/100

SecurityScorecard logo

Serviceware Online and Social Media Presence

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Serviceware News and Updates

Serviceware SE: Use of AI in Serviceware Processes 7.0 as part of the ESM platform takes service management to a new level

Serviceware SE is accelerating the digital transformation of enterprise-wide service management driven by artificial intelligence (AI) with the release of Serviceware Processes 7.0.

Serviceware SE: Serviceware übertrifft mit weiterhin starker Wachstumsdynamik im ersten Halbjahr 2020/2021 eigene Erwartungen

Die Serviceware SE kann auch während der Corona-Pandemie über eine erfolgreiche Geschäftsentwicklung im ersten Halbjahr des Geschäftsjahres 2020/2021 berichten.

Serviceware SE launches Financial 6.0: Game-changing ITFM software update set to revolutionize collaborative planning of corporate IT and Shared Services

Serviceware is today announcing the launch of Serviceware Financial 6.0, a module of Serviceware's integrated ESM platform. This is a powerful and innovative step forward for the software solution, which already enables the financial management of many organizations’ IT and Shared Services.

AG implements Serviceware Financial to gain IT cost transparency as it continues to raise the innovation bar in a digital-first marketplace

Today it has been announced that AG, the market leader in the Belgian insurance market, is implementing Serviceware Financial, a software tool dedicated to the financial management of IT and shared services.

Führendes österreichisches Gesundheitsunternehmen setzt bei Aufbau von ESM-System auf die Serviceware Plattform

Die Serviceware SE ("Serviceware", ISIN DE000A2G8X31) kann über einen weiteren hochkarätigen Neukundengewinn berichten. Ein führendes Unternehmen aus dem Gesundheits- und Sozialbereich in Österreich hat sich im Rahmen der Einführung eines unternehmensweiten Enterprise Service Management (ESM)-System…

BARC's The Planning Survey 21 – Serviceware again achieves consistently top ratings!

With 30 top positions and 39 leading positions across four different peer groups, Serviceware once again achieves an outstanding set of results in this year’s BARC's The Planning Survey.
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Serviceware Blogs

Omnichannel retail: What challenges are keeping the CFO awake at night?

Retailers are at a critical juncture. While rumours of the high street’s demise may be somewhat premature, retailers that fail to optimise a fully integrated omnichannel experience are on borrowed time. Now that non-essential shops have returned, consumers are ready to flex their newly-s…

Serviceware Frequently Asked Questions

  • When was Serviceware founded?

    Serviceware was founded in 1998.

  • Who are Serviceware key executives?

    Serviceware's key executives are Dirk K. Martin, Harald Popp and Alexander Becker.

  • How many employees does Serviceware have?

    Serviceware has 494 employees.

  • What is Serviceware revenue?

    Latest Serviceware annual revenue is €72.4 m.

  • What is Serviceware revenue per employee?

    Latest Serviceware revenue per employee is €146.6 k.

  • Who are Serviceware competitors?

    Competitors of Serviceware include Replicon, Mavenlink and FinancialForce.

  • Where is Serviceware headquarters?

    Serviceware headquarters is located at Carl-Zeiss-Straße 16, Bad Camberg.

  • Where are Serviceware offices?

    Serviceware has offices in Bad Camberg, Berlin, Darmstadt, Hamburg and in 10 other locations.

  • How many offices does Serviceware have?

    Serviceware has 14 offices.