ServiceAide

    OverviewSuggest Edit

    ServiceAide was created around the core concept of connecting data together to create coherent information that can revolutionize business results.  

    Service Management has become the face of IT, but in many organizations, implementation is too long of a journey. IT organizations and Managed Service Providers (MSPs) often need to move beyond a traditional help desk or service desk. Meeting implementation deadlines requires good tools:

    • An automated service catalog

    • A modern mobile experience

    • Good tools, codeless automation, out-of-the-box support for best practices

    TypePrivate
    Founded2016
    HQSan Jose, CA, US
    Websiteserviceaide.com

    Latest Updates

    Employees (est.) (Jul 2021)66
    Cybersecurity ratingBMore

    Key People/Management at ServiceAide

    Wai Wong

    Wai Wong

    Chief Executive Officer
    Bill Guinn

    Bill Guinn

    Chief Technology Officer
    Yip Ly

    Yip Ly

    Chief Revenue Officer
    Daniel Sasajima

    Daniel Sasajima

    VP Serviceaide Latin America
    Kevin Goertzen

    Kevin Goertzen

    VP of Global Solutions
    Chandra Swarna

    Chandra Swarna

    VP and Managing Director India Operations
    Show more

    ServiceAide Office Locations

    ServiceAide has offices in San Jose, Shenzhen and Hyderabad
    San Jose, CA, US (HQ)
    2635 N 1st St
    San Jose, CA, US
    1762 Technology Dr #116
    Shenzhen, CN
    前海, Nanshan
    Show all (5)

    ServiceAide Financials and Metrics

    Summary Metrics

    Founding Date

    2016
    Show all financial metrics

    Human Capital Metrics

    Embed Graph
    Show all human capital metrics

    ServiceAide Cybersecurity Score

    Cybersecurity ratingPremium dataset

    B

    88/100

    SecurityScorecard logo

    ServiceAide Online and Social Media Presence

    Embed Graph

    ServiceAide Blogs

    IT Service Management In A Post-Covid World

    The world post COVID-19 is forever changed. Many of the trends that were underway prior to the pandemic have been accelerated. How we work, how…

    ITIL For All: Business Services Expands Across The Enterprise

    Business leaders in functional areas such as HR, Finance and Facilities may not have heard of ITIL but they recognize their business demands better service…

    Serviceaide Launches New Consumer-Like Mobile App For Its Point Of Business Platform

    The new Mobile App Provides Users and Support Teams with Easy, Anywhere Access to POB Web Services From Any Mobile... The post Serviceaide Launches New Consumer-Like Mobile App For Its Point Of Business Platform appeared first on ServiceAide.

    Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service Management Platform Newly Acquired from Wendia

    SAN JOSE, CA. (Dec. 14, 2020)—Serviceaide, Inc., a global provider of intelligent IT and enterprise service management solutions, today announced availability,... The post Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service Management Platform Newly Acquire…

    Serviceaide Expands Offerings and Global Customer Base with Acquisition of Wendia, a Leader in Enterprise Service Management

    Combination Will Enable Customers to Deliver New Levels of Intelligent Service and Support Powered by AI, Knowledge, and Automation San... The post Serviceaide Expands Offerings and Global Customer Base with Acquisition of Wendia, a Leader in Enterprise Service Management appeared first on ServiceAi…

    The Knowledge Gap

    We frequently hear from customers that they have more information distributed across their organization than ever before. All too often knowledge management is not a…
    Show more

    ServiceAide Frequently Asked Questions

    • When was ServiceAide founded?

      ServiceAide was founded in 2016.

    • Who are ServiceAide key executives?

      ServiceAide's key executives are Wai Wong, Bill Guinn and Yip Ly.

    • How many employees does ServiceAide have?

      ServiceAide has 66 employees.

    • Who are ServiceAide competitors?

      Competitors of ServiceAide include Cherwell Software, Triton Systems and Solactive.

    • Where is ServiceAide headquarters?

      ServiceAide headquarters is located at 2635 N 1st St, San Jose.

    • Where are ServiceAide offices?

      ServiceAide has offices in San Jose, Shenzhen and Hyderabad.

    • How many offices does ServiceAide have?

      ServiceAide has 5 offices.