Serco provides public services worldwide. It provides defense, health, justice and immigration, transport, and citizen services. The Company also offers non-clinical support services to hospitals, environmental and leisure services, as well as a range of front, middle, and back-office services to public sector customers; and IT services.
TypePublic
HQHook, GB
Founded1929
Size (employees)50,000 (est)
Websiteserco.com
Serco was founded in 1929 and is headquartered in Hook, GB
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Key People/Management at Serco

Dave Dacquino

Dave Dacquino

Chairman & Chief Executive Officer
Gary Shankman

Gary Shankman

Senior Vice President & Chief Financial Officer
Candy Curtin

Candy Curtin

Senior Vice President of Human Resources
David Cummins

David Cummins

Senior Vice President, Transportation
David Goldberg

David Goldberg

Senior Vice President, General Counsel
Alan Hill

Alan Hill

Senior Vice President, Corporate Communications & Government Relations
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Serco Office Locations

Serco has offices in Herndon, Sydney, Brussels, London and in 1 other location
Hook, GB (HQ)
Serco House 16 Bartley Wood Business Park Bartley Way
London, GB
4th Floor 100 Victoria Street
Sydney, AU
Level 24 60 Margaret Street
Brussels, BE
Avenue de Cortenbergh 60
Herndon, US
6000 12930 Worldgate Dr
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Serco Financials and Metrics

Serco Revenue

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Serco's revenue was reported to be £2.95 b in FY, 2017 which is a 1.9% decrease from the previous period.
GBP

Revenue (H1, 2018)

1.4b

Gross profit (H1, 2018)

126.8m

Gross profit margin (H1, 2018), %

9.3%

Net income (H1, 2018)

14.6m

EBIT (H1, 2018)

31.9m

Cash (30-Jun-2018)

50.3m
Annual
GBPFY, 2015FY, 2016FY, 2017

Revenue

3.2b3.0b3.0b

Revenue growth, %

(12%)(5%)(2%)

Cost of goods sold

2.8b2.8b2.7b

Gross profit

327.9m243.4m248.9m
Half Year
GBPH1, 2016H1, 2017H1, 2018

Revenue

1.5b1.5b1.4b

Cost of goods sold

1.3b1.4b1.2b

Gross profit

166.5m133.4m126.8m

Gross profit Margin, %

11%9%9%
Annual
GBPFY, 2014FY, 2015FY, 2016FY, 2017

Cash

180.1m323.6m177.8m112.1m

Accounts Receivable

498.8m519.7m543.5m506.5m

Inventories

31.2m26.4m22.4m17.4m

Current Assets

732.5m885.7m759.6m657.5m
Half Year
GBPH1, 2015H1, 2016H1, 2017H1, 2018

Cash

157.1m166.2m117.8m50.3m

Accounts Receivable

557.2m561.2m563.0m575.8m

Inventories

34.4m27.6m16.6m20.8m

Current Assets

772.2m778.0m723.0m655.9m
Annual
GBPFY, 2014FY, 2015FY, 2016FY, 2017

Depreciation and Amortization

38.7m29.0m26.2m25.8m

Inventories

(1.4m)5.6m1.3m3.7m

Accounts Payable

30.5m(59.5m)(83.4m)(37.2m)

Cash From Operating Activities

63.1m(100.0k)(62.3m)(15.8m)
Half Year
GBPH1, 2015H1, 2016H1, 2017H1, 2018

Cash From Operating Activities

(82.3m)(25.4m)(33.0m)(40.7m)

Purchases of PP&E

(19.6m)(7.8m)(10.2m)(13.1m)

Cash From Investing Activities

(19.7m)17.3m(3.2m)(16.4m)

Long-term Borrowings

(392.4m)(135.8m)(3.8m)
GBPY, 2018

Financial Leverage

5.5 x
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Serco Operating Metrics

Serco's Orders was reported to be 500 in FY, 2016.
H1, 2015FY, 2015H1, 2016FY, 2016H1, 2017FY, 2017

Bookings

£11.50 b£10 b£9.70 b£9.90 b£10.80 b£10.70 b

Order Intake

£1 b£900 m£2.50 b£2.40 b£3.40 b

Orders

400 700 500 500

Book-to-bill Ratio

130%100%
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Serco Acquisitions / Subsidiaries

Acquired CompanyDateDeal Size
BTP SystemsOctober 24, 2017
MBS - BPO BusinessDecember 19, 2012
DMS MaritimeNovember 07, 2012£82 m
Vertex Public Sector LtdJune 11, 2012£55.50 m
John Buck International PropertiesDecember 29, 2011
ExceliorOctober 20, 2011$13.20 m
Intelenet Global ServicesJune 01, 2011£385 m
Serco Listening CompanyMarch 15, 2011$42.10 m
SI InternationalDecember 28, 2008
Infovision GroupDecember 12, 2008£13.30 m
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Serco Revenue Breakdown

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Serco revenue breakdown by geographic segment: 11.9% from Middle East, 19.6% from AsPac, 23.3% from Americas and 45.2% from UK&E

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Serco Online and Social Media Presence

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Serco News and Updates

Serco Processes 4 Millionth Patent Application for U.S. Patent and Trademark Office

HERNDON, Va., Nov. 15, 2018 /PRNewswire/ -- Serco Inc., a provider of professional, technology, and management services, announced today that the Company recently processed their 4 millionth patent application for the U.S. Patent & Trademark Office (USPTO). USPTO is the government agency...

UK's May gave robust update to business, admitted Brexit investment difficulties - Serco CEO

British Prime Minister Theresa May was robust in giving a pragmatic assessment of Brexit talks to executives on Wednesday but admitted there was little she could do to spur investment while uncertainty remained, Serco CEO Rupert Soames said.

Projected to grow high BPO In Public Market 2018 global research, new opportunities, trends Report 2018-2025 by Accenture, Cap Gemini, IBM, Serco Global Services, TCS, Unisys, and Wipro.

Global BPO In Public Market is expected to grow at a Compound Annual Growth Rate (CAGR) of +9.86%. The base year considered for the study is 2018 and the forecast period considered is 2018 To 2025. Posted via Industry Today. Follow us on Twitter @IndustryToday

Serco Awarded $22 Million Contract to Deliver Training to U.S. Army

HERNDON, Va., Oct. 5, 2018 /PRNewswire/ -- Serco Inc., a provider of professional, technology and management services, announced today that the Company has been awarded a contract to continue delivering full-lifecycle training support services to the U.S. Army Joint Munitions Command...

Serco Awarded $51 Million Single-Award IDIQ to Support U.S. Military

HERNDON, Va., Sept. 11, 2018 /PRNewswire/ -- Serco Inc., a provider of professional, technology, and management services, announced today that the Company has been awarded a single-award indefinite delivery, indefinite quantity (IDIQ) contract to continue to provide installation support...

Serco Awarded $43 Million Global Acquisition and Logistics Operations Support Contract with US Army

RESTON, Va., Sept. 10, 2018 /PRNewswire/ -- Serco Inc., a provider of professional, technology, and management services, has been awarded a contract to support the U.S. Army Sustainment Command (ASC) with global acquisition and logistics operations support. The three-year task under the...
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Serco Company Life and Culture

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Serco Frequently Asked Questions

  • When was Serco founded?

    Serco was founded in 1929.

  • Who are Serco key executives?

    Serco's key executives are Dave Dacquino, Gary Shankman and Candy Curtin.

  • How many employees does Serco have?

    Serco has 50,000 employees.

  • What is Serco revenue?

    Latest Serco annual revenue is £3 b.

  • What is Serco revenue per employee?

    Latest Serco revenue per employee is £59.1 k.

  • Who are Serco competitors?

    Competitors of Serco include Genpact, Sodexo and Aramark.

  • Where is Serco headquarters?

    Serco headquarters is located at Serco House 16 Bartley Wood Business Park Bartley Way, Hook.

  • Where are Serco offices?

    Serco has offices in Herndon, Sydney, Brussels, London and in 1 other location.

  • How many offices does Serco have?

    Serco has 5 offices.