Craft

Raya CX

Revenue

£2.8 B

FY, 2025

Raya CX Summary

Company Summary

Overview
Raya CX (RAYA Customer Experience, formerly known as RAYA Contact Center) is a business process outsourcing (BPO) and contact center outsourcing (CCO) service provider. It offers customer experience management, seat rental solutions, back-office, and digital services. The company caters to born-digital, retail and ecommerce, automotive, banking services, games, healthcare, travel and leisure, white goods, media and communication, and government service industries.
Type
Public
Status
Active
Founded
2001
HQ
Giza, EG | view all locations
Website
https://www.rayacx.com/
Cybersecurity rating
Sectors

Key People

  • Ahmed Refky

    Ahmed Refky, Chief Executive Officer

  • Alaa El Shafei

    Alaa El Shafei, Chief Operating Officer

  • Sam Hanna

    Sam Hanna, Chief Revenue Officer

  • Ahmed Fahmy

    Ahmed Fahmy, Strategy Alignment Director

Operating MetricsView all

Workstation Capacity

7.9K
5.0%

Q3, 2022

Languages

25

Q3, 2022

Utilization Rate

69.1%
19.1%

Q3, 2022

LocationsView all

5 locations detected

  • Giza, Giza Governorate HQ

    Egypt

    7A Abdullah Al Arian St. Al Motamayez District, First 6th of October

  • Jidhafs, Muḥāfaẓat al-ʿĀṣimah

    Bahrain

    1st Floor, Millenium Tower, King Mohammed VI Avenue, Al-Seef Manama

  • Warszawa, Mazowieckie

    Poland

    al. Jerozolimskie 123

  • Al Khobar, Eastern Province

    Saudi Arabia

    Shoaibi Building, Prince Thamer Street, Al-Khobar Al Shamalia

  • Dubai, Dubai

    United Arab Emirates

    The One Tower, Sheik Zayed Road, Barsha Heights, TECOM

Raya CX Financials

Summary Financials

Revenue (FY, 2025)
£2.8B
Gross profit (FY, 2025)
£1.4B
Net income (FY, 2025)
£323.9M
Cash (FY, 2025)
£601.0M
EBIT (FY, 2025)
£498.0M

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