OwnerListens is a mobile application that empowers business owners to collect and respond to customer feedback in real-time. Customers use the OwnerListens app to send compliments, complaints, and suggestions for local businesses directly to their owner. Owners and managers can then immediately respond via text or email. For customers, using OwnerListens is a great alternative to posting public reviews online. OwnerListens provides customers with an anonymous yet direct communication channel with owners of local businesses. While online review sites can be a good way for frustrated customers to release steam, they really don’t help customers get problems solved. With OwnerListens, the owner can actually respond to the customer directly and potentially rectify a less than perfect experience. Additionally the OwnerListens app makes it safe and easy for customers to submit feedback directly from their mobile devices without having to divulge any personal information. For owners/managers, OwnerListens provides the opportunity to immediately address problems as well as privately collect candid feedback in real-time. Owners are typically delighted to take care of complaints and make customers happy before customers leave and hit public review channels online. Moreover, when customers go home and review the business online, they will be more likely to praise the owner’s quick response to their problem. Effectively, OwnerListens provides business owners with an opportunity to turn a negative review into positive one. Whether on site or on the go, owners can receiving and respond to feedback via text and email with OwnerListens, anytime and anywhere.