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OFX key operating metrics including Client NPS Score, environmental, and social and governance score (ESG).

Client NPS Score

68.7
5.7%

FY, 2021

Transactions per Active Consumer

7.3

FY, 2020

Calls Captured

1.2M

FY, 2020

Operating Metrics

MetricsFY, 2020FY, 2021FY, 2022
Client NPS Score6568.7
Transactions per Active Consumer7.3
Calls Captured1.2M
Transactions1.1M1.4M1.2M
Clients1M
Countries8

Environmental, Social and Governance (ESG)

Overall

50-59 out of 100

Community

Employees

Environment

Governance

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Source:CSRHub

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