Observe.AI
OverviewSuggest Edit
Observe.AI is a company that develops a quality assurance engine created to turn customer conversations into actionable intelligence. It utilizes artificial intelligence to provide an all-round view of all customer touchpoints over voice, email, and chat, contextual understanding of every utterance and speech with text accuracy on noisy audio streams, enabling businesses to increase sales conversion and customer retention.
| Type | Private | |
| Founded | 2017 | |
| HQ | San Francisco, CA, US | Map |
| Website | observe.ai | |
| Employee Ratings | More |
Recent NewsAll News
- Observe.AI bolsters its business intelligence for contact centers with new $125M
- [Funding alert] Observe.AI raises $125M in Series C round
- Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market
- Observe.ai lands $125M in funding for its intelligent call center software
Key People/Management at Observe.AI
Swapnil Jain
CEO
Akash Singh
CTO
Sharath Keshava Narayana
CRO
Observe.AI Office Locations
Observe.AI has offices in San Francisco, Plano and Bengaluru
San Francisco, CA, US (HQ)
300 Brannan St #502, San Francisco
Plano, TX, US
7700 Windrose Ave g170
Bengaluru, IN
5, 14th Main Rd, Sector 4, HSR Layout
Bengaluru, IN
No.643, 80 Feet Rd, opp. Swathi Maharaja Hotel, 4th Block, Koramangala 4th Block, Koramangala
Observe.AI Financials and Metrics
Summary Metrics
Founding Date | 2017 |
Observe.AI total Funding | $88.3 m |
Observe.AI latest funding size | $54 m |
Time since last funding | 2 years ago |
Observe.AI investors | Y Combinator, Menlo Ventures, Scale Venture Partners, Nexus Venture Partners, Steadview Capital, Gokul Rajaram, Liquid 2 Ventures, NGP Capital, Hack VC, Emergent Ventures, Maschmeyer Group Ventures, 01 Advisors, Next47 Ventures |
Observe.AI's latest funding round in September 2020 was reported to be $54 m. In total, Observe.AI has raised $88.3 m
Observe.AI Operating Metrics
Observe.AI's Customers was reported to be 100 in Dec, 2019.
| Dec, 2019 | |
|---|---|
Customers | 100 |
Observe.AI Cybersecurity Score
Observe.AI Online and Social Media Presence
905 Twitter followers
Observe.AI has 905 Twitter Followers. The number of followers has increased 5.7% month over month and increased 14.5% quarter over quarter
Observe.AI's Trends
Twitter Engagement Stats for @observeAI
866
Tweets
461
Following
905
Followers
14
Tweets last 30 days
7.8
Avg. likes per Tweet
100%
Tweets with engagement
Observe.AI News and Updates
April 12, 2022
Observe.AI bolsters its business intelligence for contact centers with new $125M
Observe.AI’s solution uses AI to process customer interactions with contact center agents to generate business intelligence and develop more sophisticated insights into how to improve customer experience.
April 12, 2022
[Funding alert] Observe.AI raises $125M in Series C round
Tech startup Observe.AI will use the capital to fuel development for product innovations and scale the company’s go-to-market motion.
April 12, 2022
Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market
Contact centers play a key part in call a company engages with customers, amounting to what is a $400 billion market globally. Today, a company that believes it can improve how agents work within them using AI is announcing a big round of funding. Observe.ai — which provides natural language tools t…
April 12, 2022
Observe.ai lands $125M in funding for its intelligent call center software
The intelligent contact center software provider Z21 Labs Inc., which does business as Observe.ai, announced today it has raised $125 million in a new round of funding. The Series C round was led by SoftBank Vision Fund and saw participation from Zoom Video Communications Inc., plus existing invest…
August 31, 2021
Call center intelligence startup Observe.ai buys ScopeAI and expands into web chats
Call center intelligence startup Z21 Labs Inc., which does business as Observe.ai, said today it’s bringing its expertise to omnichannel conversations after acquiring a company called ScopeAI. Observe AI sells a call center platform that aims to assist human operators and make them better at tasks …
September 17, 2020
India: Voice AI startup Observe.AI raises $54m led by Menlo Ventures
The startup will use the proceeds to expand its go-to-market programmes and invest in R&D.
The post India: Voice AI startup Observe.AI raises $54m led by Menlo Ventures appeared first on DealStreetAsia.
Observe.AI Frequently Asked Questions
When was Observe.AI founded?
Observe.AI was founded in 2017.
Who are Observe.AI key executives?
Observe.AI's key executives are Swapnil Jain, Akash Singh and Sharath Keshava Narayana.
How many employees does Observe.AI have?
Observe.AI has 238 employees.
Who are Observe.AI competitors?
Competitors of Observe.AI include Symbl.ai, Voysis and ConverseNow.
Where is Observe.AI headquarters?
Observe.AI headquarters is located at 300 Brannan St #502, San Francisco, San Francisco.
Where are Observe.AI offices?
Observe.AI has offices in San Francisco, Plano and Bengaluru.
How many offices does Observe.AI have?
Observe.AI has 4 offices.
Learn about Craft real-time company insights
Receive alerts for 300+ data fields across thousands of companies