OverviewSuggest Edit

Observe.AI is a company that develops a quality assurance engine created to turn customer conversations into actionable intelligence. It utilizes artificial intelligence to provide an all-round view of all customer touchpoints over voice, email, and chat, contextual understanding of every utterance and speech with text accuracy on noisy audio streams, enabling businesses to increase sales conversion and customer retention.
HQSan Francisco, CA, US
Employee Ratings4.7

Latest Updates

Employees (est.) (May 2022)238(+4%)
Job Openings20
Cybersecurity ratingAMore
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Key People/Management at Observe.AI

Swapnil Jain

Swapnil Jain

Akash Singh

Akash Singh

Sharath Keshava Narayana

Sharath Keshava Narayana

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Observe.AI Office Locations

Observe.AI has offices in San Francisco, Plano and Bengaluru
San Francisco, CA, US (HQ)
300 Brannan St #502, San Francisco
Plano, TX, US
7700 Windrose Ave g170
Bengaluru, IN
5, 14th Main Rd, Sector 4, HSR Layout
Bengaluru, IN
No.643, 80 Feet Rd, opp. Swathi Maharaja Hotel, 4th Block, Koramangala 4th Block, Koramangala
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Observe.AI Financials and Metrics

Summary Metrics

Founding Date


Observe.AI total Funding

$88.3 m

Observe.AI latest funding size

$54 m

Time since last funding

2 years ago

Observe.AI investors

Observe.AI's latest funding round in September 2020 was reported to be $54 m. In total, Observe.AI has raised $88.3 m
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Observe.AI Operating Metrics

Observe.AI's Customers was reported to be 100 in Dec, 2019.
Dec, 2019


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Observe.AI Cybersecurity Score

Cybersecurity ratingPremium dataset



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Observe.AI Online and Social Media Presence

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Observe.AI News and Updates

Observe.AI bolsters its business intelligence for contact centers with new $125M

Observe.AI’s solution uses AI to process customer interactions with contact center agents to generate business intelligence and develop more sophisticated insights into how to improve customer experience.

[Funding alert] Observe.AI raises $125M in Series C round

Tech startup Observe.AI will use the capital to fuel development for product innovations and scale the company’s go-to-market motion.

Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

Contact centers play a key part in call a company engages with customers, amounting to what is a $400 billion market globally. Today, a company that believes it can improve how agents work within them using AI is announcing a big round of funding. Observe.ai — which provides natural language tools t…

Observe.ai lands $125M in funding for its intelligent call center software

The intelligent contact center software provider Z21 Labs Inc., which does business as Observe.ai, announced today it has raised $125 million in a new round of funding. The Series C round was led by SoftBank Vision Fund and saw participation from Zoom Video Communications Inc., plus existing invest…

Call center intelligence startup Observe.ai buys ScopeAI and expands into web chats

Call center intelligence startup Z21 Labs Inc., which does business as Observe.ai, said today it’s bringing its expertise to omnichannel conversations after acquiring a company called ScopeAI. Observe AI sells a call center platform that aims to assist human operators and make them better at tasks …

India: Voice AI startup Observe.AI raises $54m led by Menlo Ventures

The startup will use the proceeds to expand its go-to-market programmes and invest in R&D.  The post India: Voice AI startup Observe.AI raises $54m led by Menlo Ventures appeared first on DealStreetAsia.
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Observe.AI Frequently Asked Questions

  • When was Observe.AI founded?

    Observe.AI was founded in 2017.

  • Who are Observe.AI key executives?

    Observe.AI's key executives are Swapnil Jain, Akash Singh and Sharath Keshava Narayana.

  • How many employees does Observe.AI have?

    Observe.AI has 238 employees.

  • Who are Observe.AI competitors?

    Competitors of Observe.AI include Symbl.ai, Voysis and ConverseNow.

  • Where is Observe.AI headquarters?

    Observe.AI headquarters is located at 300 Brannan St #502, San Francisco, San Francisco.

  • Where are Observe.AI offices?

    Observe.AI has offices in San Francisco, Plano and Bengaluru.

  • How many offices does Observe.AI have?

    Observe.AI has 4 offices.